HP 1 year Post warranty 4 hour 13x5 Scanjet 8500fn1 Hardware Support

  • Remote problem diagnosis and support
  • 4-hour onsite response
  • Coverage window options
  • Escalation management

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QuickFind: 349850

Mfr part code: HZ677PE

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    HP 1 year Post warranty 4 hour 13x5 Scanjet 8500fn1 Hardware Support Product Description

    When our business depends on a piece of equipment running smoothly it is always good to know that in the event of any problems we have an expert on hand who can quickly resolve any issues we may have.

    And that is what the easy to use, easy to buy HP 1 year post warranty carepack provides.

    Extended Support For The HP Scanjet 8500 FN1

    The service agreement covers parts and labour for a full year as well as remote diagnosis and telephone support. 

    With the HP 1 year post warranty carepack support is available 13 hours a day, 8am to 9pm, over five days a week, Monday to Friday, and, should an engineer need to attend, the response time is a maximum of four hours.

    Lower Costs

    With an HP Carepack for the your Scanjet 8500 you get the peace of mind that comes with knowing that HP's skilled engineers are just a phone call away. 

    Having an expensive piece of equipment lay idle can be a big drain on resources but with this extended support any downtime can be minimised and your Scanjet will be up and running again in no time.

    Features

    • Extends your warranty by 1 year

    • For HP Scanjet

    • 4 hour callout

    • 13 hours a day support

    • Manufacturers number HZ677PE

    Technical Specifications

    Compatibility Information

    Designed For HP Digital Sender Flow 8500 fn1 Document Capture Workstation ¦ HP ScanJet Enterprise 8500 fn1, Enterprise 8500 fn1 Document Capture Workstation

    General

    Type Extended service agreement
    Service Included Parts and labour
    Location On-site
    Full Contract Period 1 year
    Response Time 4 hours
    Service Availability 13 hours a day / 5 days a week

    Details

    Service & Support Details Extended service agreement - parts and labour - 1 year - on-site - response time: 4 hours - availability: 13 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 1 year
    Service & Support Extended service agreement - parts and labour - 1 year - on-site - response time: 4 hours - availability: 13 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 1 year

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