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Business case study

Central Support Technologies, expanding fast in Bucks

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Innovative IT support and services company, CST, have experienced phenomenal growth since they were established in 2004. As the business expanded to looking after hundreds of clients from their Buckinghamshire base, CST faced the challenge of finding a reliable supplier of IT who could meet the exacting demands of this fast growing company. CST’s Ryan Griffin takes up the story, “As with any company, we faced the challenge of ensuring that our customers would be able to receive goods on time and in good condition. We also required the resources of a friendly and reputable supplier who could meet and maintain ad hoc deadlines.

“We choose above other suppliers due to the various awards that the company has won as well as their reputation for quality of service and professionalism.”

New supplier worries

Ebuyer supply CST with IT, software, and networking solutions but, for any company, taking on a new supplier, especially in IT procurement, can be a fraught experience with neither party quite sure how the relationship will pan out. It was an issue CST had certainly considered when deciding to place their trust in “Our main concerns, as with any new supplier, was retraction on the service that had been offered to us as per agreement. With, we are happy to say that this is not the case and the service has been exceptional since day one,” said Mr. Griffin.

“Any concerns have always been satisfactorily answered. If there has been an issue with a DOA product, no stock or incorrect item, has been fully cooperative in replacing the affected item and going that much further to help resolve issues with delivery and products not arriving on time.”

A fresh approach to IT

Delivering IT support and solutions to well over 300 clients CST take a customer centric approach to the way they deliver their services. A Dell Registered Partner and Microsoft Small Business Specialist, CST have successfully increased their customer base by delivering robust, secure, and dependable solutions across a wide range of services including remote support and repair.

The list of services provided by CST is a long and comprehensive one including designing and implementing remote office solutions, IT procurement, disaster recovery, and even bespoke software development.

With such a breadth of services to provide and clients to manage CST need a supplier they can rely on to allow them to meet their own deliverables. Which is why they trust Ebuyer. Ryan Griffin said, “The quality of service that we receive is exceptional and the fact that the majority of our product orders are sent on a next day business is crucial to our client relations as well. We are able to exceed client expectations with the quick delivery provides.

“They will remain a crucial part in our IT Procurement Strategy. We have built a good business relationship with and look forward to continual business in the future.”