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Solutions case study

The Netmatters in Norfolk

Netmatters
Tel: 01603 515007
Email: support@netmatters.com

Based in Norfolk, Netmatters are a web design, IT support, and digital marketing company committed to helping their clients develop their online business. The company has undergone a rapid expansion in recent years with new staff members regularly being recruited as new customers are brought on board. An acquisition of PC and server solutions company Linnet Solutions in March 2016 demonstrated Netmatters determination to continue to expand and provide their clients with high-quality IT services.

Choice and support

Any successful company needs a reliable supply chain and this is especially true in the fast moving world of IT support. It is essential to be able to meet customer expectations and respond quickly to emergency situations when offering support and maintenance.

Ebuyer.com stock tens of thousands of products and with next day business delivery backed by a team of industry experts are able to source, supply, and deliver everything from laptops to complete server networks. Which is of course ideal for an IT solutions company needing to quickly respond to their own clients. Senior Technician Richard Dent explained the challenges faced by Netmatters: “It was difficult to piece together components of solutions and getting the correct solution in place for our clients. The team at Ebuyer provided a quick and easy way to get a price for the whole solution rather than just the individual components.”

Price is of course a huge consideration when choosing a supplier though the best prices in the world are of little use if the goods aren’t in stock or can’t be quickly delivered. As Mr Dent says: “The good prices and prompt responses (provided by Ebuyer) along with the reduced time it takes to get quotes for solutions to our clients allowed us to be more competitive on pricing. When it is difficult to find a specific part or component they are very quick to identify the part and provide an ETA on delivery.”

Experts in the field

Netmatters are of course experts at providing IT solutions to businesses of all levels from start-ups to enterprise. The relentless pace and very technical work of IT support and network solutions means service providers need to react quickly which often means placing rush orders with their suppliers. In these instances it helps to have someone on the end of a phone who understands the industry and knows their products inside out.

The Solutions Team at Ebuyer.com is staffed by experts with long years of experience and an unrivalled product knowledge. Able to provide specialist advice on networking, servers & storage, as well as software licencing along with access to bid pricing on leading brands such as Cisco, HP, and Dell the team can quickly quote for, and supply, any tech needed.

The in-depth product knowledge of the Ebuyer Solutions Team ensures they are always ahead of the curve when major upgrades are applied to products. Richard Dent explains: “The Solutions Team have been a great help when new versions of hardware are released which require different parts. For example when HP released their Gen8 servers they required different part numbers to the older generation of servers for hard drives.”

Into the future

A glance at the blog on the Netmatters website tells a story of a company which is constantly expanding. New staff are continually being recruited to service an ever growing portfolio of clients whilst the range and depth of services they provide, including web design and digital marketing, marks them out as one of the leading IT providers in eastern England.