Customers are our number one priority
At Ebuyer.com employees know that not only is it their responsibility to carry out their day-to-day role, but also to oversee and ensure customer satisfaction.
We pride ourselves on our customer service and open up our social media channels for customer queries, as well as traditional methods such as e-notes, e-mail and telephone. So this becomes not only the job of customer services, but the entire company to ensure customers are responded to in a timely and efficient manner.
Every employee at Ebuyer is entitled to valuable benefits such as a subsidised canteen facility, a free on-site gym, a Nest Pension scheme, and the potential for monetary bonuses.
The company have set up the Learning Management Scheme (LMS) to provide all staff the opportunity to undergo the necessary training such as Communication, Health and Safety and Leadership. These are regularly assigned on a monthly basis, keeping everyone at the same level.
Staff Health and Safety is very important to Ebuyer an all the necessary steps are taken to ensure that our state-of-the-art facilities are safe, secure and free from danger. All workstations are regularly examined to optimise comfort and productivity and our dedicated Health, Safety and Maintenance professionals guarantee that we are always prepared for the unexpected.
ISO - Environment, Health and Safety and Quality
Ebuyer.com are now registered with the ISO in the three policies: Environment, Health and Safety, and Quality. An acronym for International Organisation for Standardisation, the ISO certificate recognises that here at Ebuyer.com we are committed to being consistent, are continuously improving, efficient and deliver a quality service to our customers.