My Account

Welcome to our Help pages.

Order Status

This section allows you to view all order history on your account The first page will display the last 5 orders on your account, but you can view all orders to date by clicking on the link "show all orders".

The orders page will tell you the status of your orders, view any notes that have been posted by ebuyer staff and allows you to track delivery of your orders. Once the orders have been received you can view / print a VAT Invoice by selecting the order number and clicking on the Invoiced link.

View Orders/Quotes

From here you will be able to see all quotes that you have placed on our system (if you are the main contact on a company account you will see all your company's quotes). (This allows you to resurrect any expired quote at a later date and recalculate the price). If you unexpectedly dropped out of a Checkout process, you should also be able to find your quote here.

The Ledger

This section allows you to view your transaction history online in a statement format. Here you can view any debits and credits that have been made on your account to date, and view any available credit that has been applied to your account to use against future orders.

My Catalogue

Repeat purchasing of items is much quicker now! Now you can store products that you purchase frequently (or are interested in) and avoid having to search for them each visit.

You can add up to 50 products to your catalogue. Current prices are displayed alongside the cost of the product when originally added to the catalogue.

Changing Account Details

This section allows to change your password and security question, update your email address and your contact telephone numbers online.