HPE Foundation Care - 5 Year - Warranty - On-site - Maintenance - Labour

QuickFind: 1143317 Mfr part code: H8QU5E
  • HPE Foundation Care
  • 5 Year
  • Warranty
  • On-site
  • Maintenance - Labour

Product Description

HPE Foundation Care - 5 Year - Warranty - On-site - Maintenance - Labour

HPE Foundation Care - 5 Year - Warranty - On-site - Maintenance - Labour - Physical, Electronic Service
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage.
Features Choice of Foundation Care service-level options
Escalation management
HPE electronic remote support solution
Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products
Access to electronic support information and services

Technical Specification

HPE Foundation Care - 5 Year - Warranty - On-site - Maintenance - Labour

General

Service Included Parts and labour
Location On-site
Full Contract Period 5 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week

Details

Service & Support Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 5 years - response time: 2 h - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 5 years ¦ New releases update - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ Defective media retention - 5 years

Compatibility Information

Designed For HPE ProLiant DL380 Gen10, DL380 Gen10 Base, DL380 Gen10 Entry, DL380 Gen10 Entry SMB, DL380 Gen10 for Cohesity DataPlatform, DL380 Gen10 High Performance, DL380 Gen10 Network Choice, DL380 Gen10 Performance, DL380 Gen10 SMB, DL380 Gen10 Solution

Product Reviews

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HPE Foundation Care - 5 Year - Warranty - On-site - Maintenance - Labour

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HPE Foundation Care - 5 Year - Warranty - On-site - Maintenance - Labour

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