HPE 3 year SupportPlus24 w/DMR X1800 with MSA Storage System Service

QuickFind: 230934 Mfr part code: UR160E
  • For Storage Warranty advice email SOLUTIONS@EBUYER.COM
  • Extended service agreement
  • 24 hours a day / 7 days a week
  • 3 year

Product Description

HPE 3 year SupportPlus24 w/DMR X1800 with MSA Storage System Service

The Electronic HPE Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HPE Care Pack Services over the Internet. Administered through the HPE Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation.

HPE Support Plus 24 helps you increase performance and availability with comprehensive, consistent hardware and software services. Working with your IT team, HPE Services engineers deliver onsite hardware support and over-the-phone software support around-the-clock 365 days per year. Service coverage encompasses HPE products and selected multivendor hardware and software. In addition, this convenient HPE packaged service makes software updates available to you at substantial savings.

The Defective Media Retention service applies only to products and/or parts replaced by HPE due to malfunction. It does not apply to any exchange of products and/or parts that have not failed.

Technical Specification

HPE 3 year SupportPlus24 w/DMR X1800 with MSA Storage System Service

General

Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 3 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Details Extended service agreement - parts and labour - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years ¦ Defective media retention - 3 years
Service & Support Extended service agreement - parts and labour - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years ¦ Defective media retention - 3 years

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HPE 3 year SupportPlus24 w/DMR X1800 with MSA Storage System Service

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HPE 3 year SupportPlus24 w/DMR X1800 with MSA Storage System Service

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