£ 4,408.97  inc. vat

£ 3,674.14 ex. vat

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HPE 5 year Next business day D2000 Disk Enclosure Jointware Proactive Care Service

  • Extended service agreement
  • 9 hours a day / 5 days a week
  • Next business day
  • 5 Years

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QuickFind: 450551

Mfr part code: U2D06E

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    HPE 5 year Next business day D2000 Disk Enclosure Jointware Proactive Care Service Product Description

    The Electronic HPE Care Pack Services (e-Care Pack) capability allows you to order,receive,update,and activate a wide range of valuable HPE Care Pack Services over the Internet. Administered through the HPE Services Network (CSN),it is a fast and simple process that enables immediate registration and service activation.

    HPE Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment,many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments,providing an end-to-end environment support solution that covers servers,operating systems,hypervisors,storage,storage area networks (SANs),and networks.

    In the event of a service incident,Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HPE employs accelerated escalation procedures to resolve complex incidents. In addition,your support team of HPE specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity.

    Proactive Care helps you avoid issues by providing such services as firmware release and software patching analysis and recommendations,so that your environment is current and compatible. You will receive a regular Proactive Scan of covered products which can help you to uncover configuration,availability,and security problems more proactively. Proactive Care also provides regular incident reporting to help you avoid repeat problems.

    Technical Specifications

    Compatibility Information

    Designed For H3C Converged Expansion 3360, Converged Expansion 3370 ¦ HPE D2600, D2700, D3600, D3700 ¦ HPE Disk Enclosure D2600, D2700 ¦ HPE StorageWorks Disk Enclosure D2600, D2700 ¦ HPE StoreEasy 25 SFF Disk Enclosure

    General

    Type Extended service agreement
    Service Included Parts and labour
    Location On-site
    Full Contract Period 5 years
    Response Time Next business day
    Service Availability 9 hours a day / 5 days a week

    Details

    Service & Support Details Extended service agreement - parts and labour - 5 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ New releases update - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
    Service & Support Extended service agreement - parts and labour - 5 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ New releases update - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday

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    HPE 5 year Next business day D2000 Disk Enclosure Jointware Proactive Care Service Product Discussion

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