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HPE 3 year Proactive Care Next business day with DMR ProLiant DL380e Service

  • Extended service agreement
  • 9 hours a day / 5 days a week
  • Next business day
  • 3 Years

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QuickFind: 460677

Mfr part code: U6E26E

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    HPE 3 year Proactive Care Next business day with DMR ProLiant DL380e Service Product Description

    The Electronic HPE Care Pack Services (e-Care Pack) capability allows you to order,receive,update,and activate a wide range of valuable HPE Care Pack Services over the Internet. Administered through the HPE Services Network (CSN),it is a fast and simple process that enables immediate registration and service activation.

    The HPE Defective Media Retention option lets you keep,and control,your disk and your data. The process closely resembles what happens in a standard service call. If a disk is covered by the retention option malfunctions,you call HPE for support. An HPE support agent will diagnose your system problem,dispatch personnel (if needed) and provide a replacement disk.

    Technical Specifications

    Details

    Service & Support Details Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday ¦ Defective media retention - 3 years
    Service & Support Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday ¦ Defective media retention - 3 years

    Compatibility Information

    Designed For HPE ProLiant DL380e Gen8, DL380e Gen8 Base, DL380e Gen8 Storage

    General

    Type Extended service agreement
    Service Included Parts and labour
    Location On-site
    Full Contract Period 3 years
    Response Time Next business day
    Service Availability 9 hours a day / 5 days a week

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