HPE 3 year Proactive Care 24x7 with DMR ProLiant DL360e Service

  • Extended service agreement
  • 24 hours a day / 7 days a week
  • 3 Years
  • On-site

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QuickFind: 460725

Mfr part code: U6D64E

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    HPE 3 year Proactive Care 24x7 with DMR ProLiant DL360e Service Product Description

    Remote problem diagnosis and support
    HPE services uses electronic remote support tools to isolate your problem and facilitate resolution.

    4-hour onsite response
    For issues that cannot be resolved remotely,an authorized HPE services representative arrives at your site within 4 hours after your call has been logged. Service is available around-the-clock every day,including all holidays. HPE services returns your covered hardware to operational condition,repairing or replacing components or entire units as necessary.

    Escalation management
    Established escalation procedures enlist specialized expertise from HPE and selected third-parties.

    Defective Media Retention Service
    A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HPE. This option lets you protect sensitive data by keeping your defective disk,without paying for the replacement.

    Technical Specifications

    Compatibility Information

    Designed For HPE ProLiant DL360e Gen8, DL360e Gen8 Base, DL360e Gen8 Entry, DL360e Gen8 Special Server

    General

    Type Extended service agreement
    Service Included Parts and labour
    Location On-site
    Full Contract Period 3 years
    Response Time 4 hours
    Service Availability 24 hours a day / 7 days a week

    Details

    Service & Support Details Extended service agreement - parts and labour - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 3 years ¦ New releases update - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ Defective media retention - 3 years
    Service & Support Extended service agreement - parts and labour - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 3 years ¦ New releases update - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ Defective media retention - 3 years

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