HPE 5 year Proactive Care 24x7 with DMR MSA60/70 Service

QuickFind: 475621 Mfr part code: U2G13E
  • Extended service agreement
  • 24 hours a day / 7 days a week
  • 5 Years
  • On-site

Product Description

HPE 5 year Proactive Care 24x7 with DMR MSA60/70 Service

• Provides 4-hour response for HPE hardware.
• Provides 2-hour response on software support through telephone access to highly trained support personnel.

Technical Specification

HPE 5 year Proactive Care 24x7 with DMR MSA60/70 Service

Compatibility Information

Designed For HP StorageWorks Modular Smart Array 60, 70, 70 Dual Domain

General

Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 5 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Details Extended service agreement - parts and labour - 5 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 5 years ¦ New releases update - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ Defective media retention - 5 years
Service & Support Extended service agreement - parts and labour - 5 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 5 years ¦ New releases update - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ Defective media retention - 5 years

Product Reviews

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HPE 5 year Proactive Care 24x7 with DMR MSA60/70 Service

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HPE 5 year Proactive Care 24x7 with DMR MSA60/70 Service

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