HPE 5 year Proactive Care 24x7 X5000 Network Storage System Service

  • Extended service agreement
  • 24 hours a day / 7 days a week
  • 5 Years
  • On-site

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QuickFind: 478403

Mfr part code: U3W46E

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    HPE 5 year Proactive Care 24x7 X5000 Network Storage System Service Product Description

    HP Proactive Care Service offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment,many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments,providing enhanced support that covers servers,operating systems,hypervisors,storage,storage area networks (SANs),and networks.

    In the event of a service incident,Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists,who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HP employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition,the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity. Should an incident occur,Proactive Care includes onsite hardware repair if it is required to resolve the issue.

    Technical Specifications

    Compatibility Information

    Designed For HPE X5520 G2

    General

    Type Extended service agreement
    Service Included Parts and labour
    Location On-site
    Full Contract Period 5 years
    Response Time 4 hours
    Service Availability 24 hours a day / 7 days a week

    Details

    Service & Support Details Extended service agreement - parts and labour - 5 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
    Service & Support Extended service agreement - parts and labour - 5 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday

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