HPE 3 year Proactive Care Next business day with DMR P4900 G2 SSD Service

  • Extended service agreement
  • 9 hours a day / 5 days a week
  • Next business day
  • 3 Years

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QuickFind: 478450

Mfr part code: U5Y37E

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    HPE 3 year Proactive Care Next business day with DMR P4900 G2 SSD Service Product Description

    Next Business Day Proactive Care Service - an HP authorized representative (CE) will arrive at the customer's site during the onsite coverage window to begin hardware maintenance service on the next coverage day after the call has been received and acknowledged by HP. Service features are defined in the hardware onsite support area of the "Service limitations" section. Availability of response times is dependent on the proximity of the customer site to an HP-designated support hub.

    Technical Specifications

    Compatibility Information

    Designed For HPE P4900 G2 3.2TB SSD Storage System

    General

    Type Extended service agreement
    Service Included Parts and labour
    Location On-site
    Full Contract Period 3 years
    Response Time Next business day
    Service Availability 9 hours a day / 5 days a week

    Details

    Service & Support Details Extended service agreement - parts and labour - 3 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ New releases update - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
    Service & Support Extended service agreement - parts and labour - 3 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ New releases update - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday

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