HPE 5 year 6 hour CTR 24x7 with Defective Media Retention DL380 G4 Storage Server Proactive Care SVC

QuickFind: 479318 Mfr part code: U4A79E
  • Extended service agreement
  • 24 hours a day / 7 days a week
  • 5 Years
  • On-site

Product Description

HPE 5 year 6 hour CTR 24x7 with Defective Media Retention DL380 G4 Storage Server Proactive Care SVC

HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment,many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments,providing enhanced support that covers servers,operating systems,hypervisors,storage,storage area networks (SANs),and networks.

Each HP Proactive Care Service level includes problem prevention and incident management support for hardware and software products. For each HP Proactive Care Service level,HP provides all the core problem prevention service features.

Technical Specification

HPE 5 year 6 hour CTR 24x7 with Defective Media Retention DL380 G4 Storage Server Proactive Care SVC

Details

Service & Support Details Extended service agreement - parts and labour - 5 years - on-site - repair time: 6 hours ( distance from customer site - 80 km ) - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts and labour - 5 years - on-site - repair time: 8 hours ( distance from customer site - 160 km ) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ New releases update - 5 years ¦ Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday ¦ Defective media retention - 5 years
Service & Support Extended service agreement - parts and labour - 5 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts and labour - 5 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ New releases update - 5 years ¦ Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday ¦ Defective media retention - 5 years

General

Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 5 years
Repair Time 6 hours
Service Availability 24 hours a day / 7 days a week

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HPE 5 year 6 hour CTR 24x7 with Defective Media Retention DL380 G4 Storage Server Proactive Care SVC

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HPE 5 year 6 hour CTR 24x7 with Defective Media Retention DL380 G4 Storage Server Proactive Care SVC

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