HPE 1 year Post Warranty Proactive Care 24x7 with DMR P4500 G2 Multi-site SAN Solution Service

QuickFind: 611898 Mfr part code: U1LU5PE
  • Extended service agreement
  • 24 hours a day / 7 days a week
  • 1 Year
  • On-site

Product Description

HPE 1 year Post Warranty Proactive Care 24x7 with DMR P4500 G2 Multi-site SAN Solution Service

Each HP Proactive Care Service level includes problem prevention and incident management support for hardware and software products. For hardware products,the HP Proactive Care portfolio offers distinct hardware service levels. The HP Proactive Care portfolio also offers the same service levels with the inclusion of hardware defective media retention (DMR). For eligible products,the DMR service feature option allows the customer to retain a defective hard disk or eligible SSD/Flash drive that the customer does not want to relinquish due to sensitive data contained within the disk ('Disk or SSD/Flash Drive') covered under this service. All Disk or eligible SSD/Flash Drives on a covered system must participate in the DMR service option. For software products,HP Proactive Care Service provides software support 24 hours per day,7 days per week including HP holidays.

Technical Specification

HPE 1 year Post Warranty Proactive Care 24x7 with DMR P4500 G2 Multi-site SAN Solution Service

Compatibility Information

Designed For HPE LeftHand P4500 G2 SAS Multi-Site SAN Solution ¦ HPE StorageWorks P4500 G2 SAS Multi-Site SAN Solution

General

Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 1 year
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Details Extended service agreement - parts and labour - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Defective media retention - 1 year
Service & Support Extended service agreement - parts and labour - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Defective media retention - 1 year

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HPE 1 year Post Warranty Proactive Care 24x7 with DMR P4500 G2 Multi-site SAN Solution Service

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