HPE 1 year Post Warranty Proactive Care 24x7 with DMR P4500 G2 Multi-site SAN Solution Service

  • Extended service agreement
  • 24 hours a day / 7 days a week
  • 1 Year
  • On-site

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QuickFind: 611898

Mfr part code: U1LU5PE

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    HPE 1 year Post Warranty Proactive Care 24x7 with DMR P4500 G2 Multi-site SAN Solution Service Product Description

    Each HP Proactive Care Service level includes problem prevention and incident management support for hardware and software products. For hardware products,the HP Proactive Care portfolio offers distinct hardware service levels. The HP Proactive Care portfolio also offers the same service levels with the inclusion of hardware defective media retention (DMR). For eligible products,the DMR service feature option allows the customer to retain a defective hard disk or eligible SSD/Flash drive that the customer does not want to relinquish due to sensitive data contained within the disk ('Disk or SSD/Flash Drive') covered under this service. All Disk or eligible SSD/Flash Drives on a covered system must participate in the DMR service option. For software products,HP Proactive Care Service provides software support 24 hours per day,7 days per week including HP holidays.

    Technical Specifications

    Compatibility Information

    Designed For HPE LeftHand P4500 G2 SAS Multi-Site SAN Solution ¦ HPE StorageWorks P4500 G2 SAS Multi-Site SAN Solution

    General

    Type Extended service agreement
    Service Included Parts and labour
    Location On-site
    Full Contract Period 1 year
    Response Time 4 hours
    Service Availability 24 hours a day / 7 days a week

    Details

    Service & Support Details Extended service agreement - parts and labour - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Defective media retention - 1 year
    Service & Support Extended service agreement - parts and labour - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Defective media retention - 1 year

    HPE 1 year Post Warranty Proactive Care 24x7 with DMR P4500 G2 Multi-site SAN Solution Service Ask an owner

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