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HP Warranty 3 year Pickup and Return Service

  • Door-to-door, pickup and return delivery for repair or replacement
  • Covers all parts and labour needed to repair your HP product
  • Includes telephone technical support

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QuickFind: 670045

Mfr part code: UM963E

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    HP Warranty 3 year Pickup and Return Service Product Description

    Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC. With HP Pick Up and Return Service, you'll enjoy quick pickup, repair and return of your PC, shipping included. You'll also have access to 24x7 technical support and extended coverage-while keeping your notebook covered by the manufacturer that knows it best. Multi-year options are available.



    Reliable support

    There are no deductibles, coverage limits or hidden fees. We'll repair your device within 7 business days using HP original Parts and HP expertise.


    Here for you 7 days per week

    Connect with knowledgeable agents, available to you 7 days per week, and get the support you need.


    Free and easy shipping

    Does your PC need to be sent in for repair? Don't worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.




    • Remote problem diagnosis and telephone or chat support
    • Replacements parts and materials
    • Prepaid shipment to HP repair centre
    • 3-5 business day offsite repair
    • Prepaid return shipment


    • Support type: Pickup and return
    • Duration 3 years
    • Response time: Repaired within 3-7 business days
    • Coverage window: Standard workdays - 9 hours
    • Place of service: Offsite
    • Service method: Depot repair
    • Logistics options: Courier pick up and return

    Compatible products

    • HP ENVY - 13-ad102na  
    • HP ENVY - 17-ae102na
    • HP ENVY x2 - 12-e000na
    • HP ENVY x2 - 12-e001na
    • HP ENVY x360 - 15-bp107na
    • HP ENVY x360 - 15-bq100na
    • HP ENVY x360 - 15-bq101na
    • HP ENVY x360 - 15-bq150na
    • HP ENVY x360 - 15-bq150sa
    • HP Spectre - 13-af002na
    • HP Spectre - 13-af003na
    • HP Spectre - 13-af004na
    • HP Spectre - 13-af052na
    • HP Spectre - 13-af054na
    • HP Spectre x360 - 13-ae003na
    • HP Spectre x360 - 13-ae004na
    • HP Spectre x360 - 13-ae005na
    • HP Spectre x360 - 13-ae006na
    • HP Spectre x360 - 13-ae053na
    • HP Spectre x360 - 13-ae054na
    • HP Spectre x360 - 13-ae055na
    • HP Spectre x360 - 13-ae097na
    • HP Spectre x360 - 13-ae098na
    • HP Spectre x360 - 15-bl103na
    • HP Spectre x360 - 15-bl104na
    • HP Spectre x360 - 15-bl105na
    • HP Spectre x360 - 15-ch000na
    • HP Spectre x360 - 15-ch006na
    • HP Spectre x360 - 15-ch050na
    • OMEN X by HP - 17-ap000na
    • OMEN X by HP - 17-ap003na
    • OMEN X by HP - 17-ap050na
    • OMEN X by HP - 17-ap053na

    Technical Specifications

    Compatibility Information

    Designed For OMEN by HP 15-dc0046tx, 15-dc0049tx, 15-dc0059tx, 15-dc0070tx, 15-dc0075tx, 17-an114tx, 17-an117tx, 17-an121tx, 17-an125tx, 17-an128tx ¦ OMEN X by HP 17-ap011tx, 17-ap026tx, 17-ap027tx, 17-ap030tx ¦ HP 13-AD114NF ¦ HP Envy 13-ad015na, 13-ad017nf, 13-ad021nf, 13-ad038tu, 13-ad059na, 13-ad060na, 13-ad102na, 13-ad104nf, 13-ad106nf, 13-ad109nf, 13-ad109ns, 13-ad110ns, 13-ad113nf, 13-ad114nd, 13-ad136tu, 13-ad141tu, 13-ah0000nf, 13-ah0000no, 13-ah0000tu, 13-ah0001no, 13-ah0001ns, 13-ah0002nf, 13-ah0002tx, 13-ah0003ns, 13-ah0003tx, 13-ah0004nf, 13-ah0004no, 13-ah0005no, 13-ah0006no, 13-ah0007no, 13-ah0008nf, 13-ah0008no, 13-ah0009nf, 13-ah0009no, 13-ah0012no, 13-ah0014nf, 13-ah0014no, 13-ah0056nf, 13-ah0100nd, 13-ah0120nd, 13-ah0170nd, 13-ah0320nd, 13-ah0798no, 13-ah0910nd, 17-ae002nf, 17-ae051na, 17-ae101na, 17-ae101nf, 17-ae102na, 17-ae102nf, 17-ae109nf, 17-bw0000na, 17-bw0000no, 17-bw0001no, 17-bw0001ns, 17-bw0006nf, 17-bw0010nf, 17-bw0010nl, 17-bw0011nf, 17-bw0012nf, dv7-7240us, dv7-7250us, dv7-7259nr ¦ HP Envy x2 12-e001nf, 12-g000na, 12-g001na, 12-g055nd ¦ HP ENVY x360 13-ag0001na, 13-ag0001nf, 13-ag0002nf, 13-ag0003nf, 13-ag0004nf, 13-ag0006nf, 13-ag0006nl, 13-ag0009nl, 13-ag0014au, 13-ag0015au, 13-ag0017au, 13-ag0024au, 13-ag0140nd, 13-ag0500nd, 13-ag0590nd, 15-bp100na, 15-bp101na, 15-bp101ng, 15-bp103ng, 15-bp105nf, 15-bp106na, 15-bp106no, 15-bp107nf, 15-bp110nd, 15-bp110nf, 15-bp116nf, 15-bp119nf, 15-bp191nd, 15-bq075nr, 15-bq100nl, 15-bq101na, 15-bq102nl, 15-bq103nl, 15-bq150na, 15-cn0000na, 15-cn0000no, 15-cn0001na, 15-cn0001ng, 15-cn0001nl, 15-cn0002nf, 15-cn0002ng, 15-cn0002no, 15-cn0003na, 15-cn0003nf, 15-cn0003ng, 15-cn0004na, 15-cn0004nf, 15-cn0004ng, 15-cn0004no, 15-cn0005na, 15-cn0005ng, 15-cn0007ng, 15-cn0008na, 15-cn0008nf, 15-cn0008ng, 15-cn0013tx, 15-cn0100nd, 15-cn0200ng, 15-cn0201ng, 15-cn0400ng, 15-cn0701ng, 15-cn0850nd, 15-cp0000au, 15-cp0000na, 15-cp0001na, 15-cp0003no, 15-cp0004no, 15-cp0008au


    Service & Support Details Extended service agreement - 3 years - pick-up and return
    Service & Support Extended service agreement - 3 years - pick-up and return


    Type Extended service agreement
    Location Pick-up and return
    Full Contract Period 3 years

    HP Warranty 3 year Pickup and Return Service Ask an owner

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