HPE 4 year Foundation Care Call to Repair DL560 Service

  • Extended service agreement
  • 24 hours a day / 7 days a week
  • 4 Years
  • On-site

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QuickFind: 676244

Mfr part code: U2FJ4E

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    HPE 4 year Foundation Care Call to Repair DL560 Service Product Description

    HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care,the service includes remote diagnosis and support,as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products,this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. For software products covered by HP Foundation Care,HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system,processor,processor core,and end user,as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition,HP Foundation Care provides electronic access to related product and support information,enabling any member of your IT staff to locate this commercially available essential information. For third-party products,access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.

    Technical Specifications

    Details

    Service & Support Details Extended service agreement - parts and labour - 4 Years - on-site - repair time: 6 hours ( distance from customer site - 80 km ) - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts and labour - 4 Years - on-site - repair time: 8 hours ( distance from customer site - 160 km ) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 4 Years - response time: 2 h - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 4 Years ¦ New releases update - 4 Years ¦ Product info support - web knowledge base access - 4 Years
    Service & Support Extended service agreement - parts and labour - 4 Years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts and labour - 4 Years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 4 Years - response time: 2 h - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 4 Years ¦ New releases update - 4 Years ¦ Product info support - web knowledge base access - 4 Years

    Compatibility Information

    Designed For HPE ProLiant DL560 Gen8, DL560 Gen8 Base, DL560 Gen8 Entry

    General

    Type Extended service agreement
    Service Included Parts and labour
    Location On-site
    Full Contract Period 4 years
    Repair Time 6 hours
    Service Availability 24 hours a day / 7 days a week

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