SonicWall Software Support 24X7 - Technical Support - for SonicWALL NSv 400 - 5 years

QuickFind: 837795 Mfr part code: 01-SSC-5680
SonicWALL
  • Technical support
  • For SonicWALL NSv 400
  • For VMware ESXi
  • Phone consulting
  • 5 years
SonicWall Software Support 24X7 - Technical Support - for SonicWALL NSv 400 - 5 years

Product Description

SonicWall Software Support 24X7 - Technical Support - for SonicWALL NSv 400 - 5 years

SonicWall SonicWall global support services are designed not only to keep your security infrastructure current,but also to react swiftly to any problem that may occur. However,that's not enough to keep your network safe these days. So the support services also include crucial updates and upgrades,the fine technical support,access to extensive electronic tools and timely hardware replacement.

Designed for customers with SonicWall SonicWall E-Class solutions,SonicWall SonicWall E-Class Support 24x7 delivers the enterprise-class support features and quality of service that enterprise companies require keeping their networks running smoothly and efficiently.

Customers with mission-critical network requirements cannot afford downtime;SonicWall SonicWall Dynamic Support 24x7 is an around-the-clock support service.
  • E-CLASS SUPPORT 24x7:
  • Direct access - 24 x 7 x 365 access to a team of highly-trained senior support engineers
  • Telephone/email/web-based support - 24 x 7 x 365 telephone, email and web-based technical support
  • Software/firmware update - for all software and firmware updates and upgrades
  • Hardware replacement - advance exchange for replacement of defective hardware
  • Support tools - for access to SonicWall's electronic support tools
  • SONICWALL DYNAMIC SUPPORT 24x7:
  • Telephone/email/web-based support - for 24x7 technical assistance
  • Software/firmware updates - for all software and firmware updates and upgrades
  • Hardware replacement - advance exchange for replacement of defective hardware
  • Support tools - for access to SonicWall's electronic support tools

Technical Specification

SonicWall Software Support 24X7 - Technical Support - for SonicWALL NSv 400 - 5 years

Details
Service & Support Phone consulting - 5 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 5 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 5 years - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Web support - 5 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 5 years

General
Type Technical support
Service Included Phone consulting
Full Contract Period 5 years
Response Time 1 hour
Service Availability 24 hours a day / 7 days a week

Software
Software Title SonicWALL NSv 400
Installation Type Locally installed
Licensing Details For VMware ESXi

Compatibility Information
Designed For P/N: 01-SSC-5677, 01-SSC-6084, 01-SSC-6296

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SonicWall Software Support 24X7 - Technical Support - for SonicWALL NSv 400 - 5 years

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