SonicWall Software Support 24X7 - Technical Support - for SonicWALL NSv 400 - 5 years
- Technical support
- For SonicWALL NSv 400
- For VMware ESXi
- Phone consulting
- 5 years
Product Description
SonicWall Software Support 24X7 - Technical Support - for SonicWALL NSv 400 - 5 years
Designed for customers with SonicWall SonicWall E-Class solutions,SonicWall SonicWall E-Class Support 24x7 delivers the enterprise-class support features and quality of service that enterprise companies require keeping their networks running smoothly and efficiently.
Customers with mission-critical network requirements cannot afford downtime;SonicWall SonicWall Dynamic Support 24x7 is an around-the-clock support service.
- E-CLASS SUPPORT 24x7:
- Direct access - 24 x 7 x 365 access to a team of highly-trained senior support engineers
- Telephone/email/web-based support - 24 x 7 x 365 telephone, email and web-based technical support
- Software/firmware update - for all software and firmware updates and upgrades
- Hardware replacement - advance exchange for replacement of defective hardware
- Support tools - for access to SonicWall's electronic support tools
- SONICWALL DYNAMIC SUPPORT 24x7:
- Telephone/email/web-based support - for 24x7 technical assistance
- Software/firmware updates - for all software and firmware updates and upgrades
- Hardware replacement - advance exchange for replacement of defective hardware
- Support tools - for access to SonicWall's electronic support tools
Technical Specification
SonicWall Software Support 24X7 - Technical Support - for SonicWALL NSv 400 - 5 years
Details |
|
---|---|
Service & Support | Phone consulting - 5 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 5 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 5 years - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Web support - 5 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 5 years |
General |
|
Type | Technical support |
Service Included | Phone consulting |
Full Contract Period | 5 years |
Response Time | 1 hour |
Service Availability | 24 hours a day / 7 days a week |
Software |
|
Software Title | SonicWALL NSv 400 |
Installation Type | Locally installed |
Licensing Details | For VMware ESXi |
Compatibility Information |
|
Designed For | P/N: 01-SSC-5677, 01-SSC-6084, 01-SSC-6296 |
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SonicWall Software Support 24X7 - Technical Support - for SonicWALL NSv 400 - 5 years
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