We’ve been operating an in-house technical support service for around 15 months now although we know the services (and therefore the appeal) have been somewhat limited. However, the main purpose of this service has always been to help our customers resolve their issues quickly and effectively and save the customer (and Ebuyer) the hassle of returning goods as faulty unnecessarily. Whilst we were happy with this service, we realised that it wasn’t really offering the most to ALL of our customers.
Enter Ebuyer Remote Assistance.
The all new Ebuyer Remote Assistance service (www.ebuyer.com/remoteassist) has been running for a couple of weeks now and it’s been a resounding success!
Ebuyer Remote Assistance offers a comprehensive package of services from email configuration to setting up a home network – and our team of qualified technicians are on hand between 9am and 6pm Monday-Friday to help you out whatever the job. No job is too small; no job is too big (I even talked a customer through setting up a rather complex VPN the other day) and if you’re looking for something a little different that doesn’t fit into any of our service packages, just give us a call on 0871 528 5000 and we can give you a quote tailored to your specific needs.
We offer a complete “No fix, no fee” policy which really does do what it says on the tin. If we don’t fix your problem, you don’t pay – simple! What’s more, if you buy one of our great value computers, you will receive 7 days of remote assistance/technical support absolutely free. Consider it a gift to help you get started with your new machine.
Now for the boring bit I’m afraid – as with any service, terms and conditions do apply. Whilst we’re happy to tackle most things, we can’t offer any guarantees (other than our No Fix, No Fee policy) nor can we accept any liability for your computer or any of your data. I’m not going to bore you all with the small print as this is supposed to be an exciting blog entry, not a legal contract, so to view all terms and conditions click here.
I think that just about sums it up, other than saying that myself and the rest of the technicians (Graham, Jon, Lee and Paul) look forward to hearing from you! 🙂