ba data breach
(PA file)
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380,000 payments were compromised by the BA data breach.

British Airways has warned customers that around 380,000 card payments on its website and app were compromised during a 15-day data breach. Here is what to do if you think you have been affected.

Which payments were affected?

The BA data breach relates to bookings made between 10.58pm on August 21 and 9.45pm on September 5.

What data was compromised?

The airline says personal and financial details of customers making bookings over the period were compromised. No passport or travel details were stolen.

british passports

I made a booking then, what should I do?

BA said it is in the process of contacting all affected customers. The airline is advising those customers to contact their bank or card provider and follow their advice.

Will I have to get a new card?

Some customers have complained of having to cancel cards as a result of the breach. The airline said customers affected by the BA data breach should follow their bank or provider’s recommended advice.

I’m a BA customer but I did not book a ticket over the affected period

The airline said the incident has been resolved and all systems are working normally. Customers due to travel can check in online as normal.

How about future bookings?

Future bookings will not be affected, BA said.

So what actually happened?

British Airways had to notify police after the theft of customer data from its website and mobile app.

Hackers managed to obtain the personal and financial details of customers who made bookings on its website or app from 10.58pm on August 21 until 9.45pm on September 5.

Alex Cruz, British Airways’ chairman and chief executive, said: “We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers’ data very seriously.”

The National Crime Agency said it was aware of the data breach affecting British Airways and was consulting with partners, including the National Cyber Security Centre, to assess the best course of action.

A spokesman for the Information Commissioner’s Office said they would be making inquiries about the data theft.

Alex Neill of Which? said: “Anyone concerned they could be at risk of fraud should consider changing their online passwords, monitor bank and other online accounts and be wary of emails regarding the breach as scammers may try and take advantage of it.”

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