virgin media intelligent wi-fi
(Nick Ansell/PA)
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Virgin Media has rolled out an update to its latest router that improves the reach of broadband around the home. Intelligent Wi-Fi is available on Hub 3 routers across the country at no extra cost.

It independently adapts and evolves to its environment in a bid to tackle any performance issues that arise. Black spots for example.

The move comes amid an ever-increasing number of internet-connected devices being used in and around homes. Virgin Media estimate an average of nine per household.

Its router update tackles this by refining and optimising the technical features so connections don’t interfere with each other. It also ensures Wi-Fi is fairly distributed between devices.

In addition Virgin has launched a new app that allows people to scan each room to test their Wi-Fi connection. They can then request a booster which can be plugged into affected areas.

Users can also access self-help tools within the Connect app and contact customer support through a live messaging feature.

If the app shows there is a black spot, Full House and VIP customers can order up to three boosters at no additional cost. Other package holders will need to pay £3 per month for the first booster and £2 for an additional booster.

Within the Intelligent Wi-Fi app, parents can take control of which devices are connected. They also have the ability to create a personal Wi-Fi network for guests.

“Delivering ultrafast broadband to help make Britain faster is what we do best at Virgin Media. But making sure this translates into reliable in-home connectivity is just as important,” said Richard Sinclair, executive director of connectivity at Virgin Media.

“Intelligent Wi-Fi will allow our customers to make the most of their broadband while also helping to easily overcome any connectivity conundrums around the home.

“With families using more devices than ever before, it’s vital they can all be online whenever needed.

“Whether it’s streaming UHD movies on Netflix, playing the latest games online or video conferencing.”

* Prices correct at time of posting.

1 COMMENT

  1. It’s a shame they don t sort out the overcrowding on the Wi-Fi channels, i currently have to share my 2.4 ghz with nearly 20 other houses in my area and it causes lag and total drop outs but yet they wont reduce my bill cos if it, total greed

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