Print smarter
with Brother
Introducing Brother PrintSmart
for Business Essential
Savings up to 41% using the Brother Print Smart service!
Overview
For many small businesses print remains an essential requirement, often overlooked, until something goes wrong.
As a leading print provider to small and medium businesses, we understand the challenges you face day to day.
Taking the hassle out of print
enabling you to focus on your core business
Printer set up
Automated supplies ordering and delivery
Break/Fix
All managed through an easy-to-use portal
Fixed monthly fee
Key benefits
No long-term commitment
Automated supplies ordering and delivery
Cost savings
Predictable monthly cost
Service included
A subscription service designed around you, to eliminate the burden of print management, providing the ultimate combination of flexibility, convenience and peace of mind that you need to focus on what you do best.
To enroll ensure you purchase a qualifying printer which can be found below and choose from one of the page plans which best suits your printing needs
Subscription designed around you
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Hassle free printing
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Flexibility
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What you can expect from your Brother PrintSmart Essential service
Get the most from your investment with remote set up and support for your new device.
You’re the expert at running your business, we’re the experts at running your printer. We’ll be in touch to make sure your service is up and running smoothly, ensuring your business gets the most from your new printer.
Never run out of supplies with automatic supplies delivery and save time with automatic supplies ordering.
Your PrintSmart Essential service will request new ink or toner before it runs out, ensuring your business is always ready to print, so you can focus on business and not ordering new print supplies.
Save up to 36% on Brother Genuine Supplies vs manually buying your supplies.*
By subscribing to PrintSmart Essential, you will receive a substantial discount, compared to the cost of buying your print supplies transactionally-saving you the hassle of shopping around for the best deal when you run out.
Keep your business printing with no hidden costs and full business support.
The PrintSmart Essential service includes manufacturer support for as long as you keep your subscription going. This includes helpdesk support for your print devices, plus parts and onsite labour.
*Saving between 10 and 36% depending on hardware selection and package chosen. Ask your preferred PrintSmart Essential provider to discuss your savings today.Flex or stop your service in line with the changing needs of your business.
Businesses have changing needs, so to support your business we offer the ability to change your package at any time. If you want to stop your service, no problem, simply let us know and we will be happy to cancel your subscription.
Focus on your business and not your printer with one quarterly bill for all print related costs.
The average business printer uses 11 new inks or toners per year, these are often unaccounted for costs. Take control of these costs with one predictable quarterly bill for all your businesses’ print requirements.
Reduce your waste with PrintSmart Essential
With high yield supplies as part of your subscription, you will use fewer cartridges and change them less frequently compared to standard cartridges – resulting in a reduction in environmental impact.
With a service plan and genuine supplies included, your printer will last longer and always be running at its optimal best, resulting in fewer printer replacements.
Ethically recycle your used cartridges
Your PrintSmart Essential service includes a return programme for every ink or toner you use. Our service ensures that your used supplies are professionally recycled and repurposed to ensure they do not end up in landfill.
Manage your business print solution with our easy to use customer portal.
Our easy-to-use customer portal enables you to monitor and control your print usage, reduce downtime and provides you with the ability to contact technical support or request maintenance for your printer. Offering you the peace of mind that you are getting the service that you are paying for.
Building a sustainable future
Our service-led business models put customers in a great position to enhance their sustainability credentials by monitoring and improving paper usage, reducing power consumption and developing circular routes for our supplies to be recycled and remanufactured into brand new products.
General FAQ’s
Extra pages will automatically be charged to your service as you use them. You will be charged two different prices, one for pages that use only black ink or toner, and a different price per page for pages that require colour and black ink or toner.
If you do not use all of the pages within your monthly plan, your unused pages will be automatically rolled over for use within the billing quarter.
Your page pack provides you with automatic toner or ink ordering and delivery, manufacturer support for any issues with your print service, easy to use portal to manage your service and enough toner or ink and related supplies to enable you to print your chosen number of pages (for colour printers or MFCs the number of pages is split 50:50 by colour and mono pages).
Every A4 page you print counts as one page, two-sided prints count as two pages. A3 print outs count as 2 pages. Within your page package 50% of your page pack is mono pages, 50% of your page pack is colour pages. Your page package is split 50/50 between mono and colour print pages. A colour page requires colour ink or toner to be printed. A mono page requires ONLY black ink or toner to be printed. How can I check how many pages I have used? At anytime you can log into your portal and find the number of pages you have printed. You will be billed quarterly. Your quarterly invoice will clearly show how many pages are included in your package and how many pages you have used during the billing period.
You will be supported with the service until you notify Brother, via the portal, that you wish to stop the service.
Your page package is split 50/50 between mono and colour print pages. A colour page requires colour ink or toner to be printed. A mono page requires ONLY black ink or toner to be printed.
At anytime you can log into your portal and find the number of pages you have printed. You will be billed quarterly. Your quarterly invoice will clearly show how many pages are included in your package and how many pages you have used during the billing period.
With high yield supplies as part of your subscription, you will use fewer cartridges and change them less frequently compared to standard cartridges – resulting in a reduction in environmental impact.
With a service plan and genuine supplies included, your printer will last longer and always be running at its optimal best, resulting in fewer printer replacements.
Your PrintSmart Essential service includes a return programme for every ink or toner you use. Our service ensures that your used supplies are professionally recycled and repurposed to ensure they do not end up in landfill resulting in a reduction in environmental impact.
You can change your PrintSmart Essential package once every 12 month billing period. Contact Brother anytime via your PrintSmart Essential portal.
You can cancel your PrintSmart Essential service anytime. Contact Brother via the PrintSmart Essential portal. At the point of cancellation, you will need to provide a minimum of three months notice.
Contact Brother for support at any time via our PrintSmart Essential portal. Brother will respond within 4 business hours. If your issue is not resolved, Brother will be on-site to fix your printer the next business day. (Business day is defined as Mon - Fri, 9am - 5pm excluding public holidays).
Contact Brother for support any time via our PrintSmart Essential portal.
It takes less than a minute to choose your package and register your subscription. Once registered your printer will be despatched as per the agreed time-frame from your print supplier. Once your printer has arrived you can manage your service via the PrintSmart Essential portal. Brother will contact you via telephone to complete remote installation, ensuring everything is connected and you are getting the most out of your device.
Based on the plan you selected, your monthly fee covers original Brother ink and toner automatically ordered by your printer and delivered to you and next day business on-site support (including all parts and labour). All you have to do is provide the paper.
Brother will send replacement ink and toner cartridges as you need them. Your printer must be connected to your network/Wi-Fi router with internet access and connected to the Brother PrintSmart essential cloud. Your printer will automatically order supplies when you are running low.
Your network printer will use a secure HTTPS communication to the PrintSmart Essential portal using port 443. Generally speaking, that port is open by default. If it isn’t, then you need to speak to your IT administrator and ask them to open it. The Brother PrintSmart team will notify you if your printer stops sending information to the Brother PrintSmart Essential cloud. Does my printer need to be connect to a network? Yes, it does. The printer requires an ongoing internet connection in order to provide you with automated supplies shipments. Brother will connect your printer to the Brother PrintSmart Essential cloud to track the number of printed pages and ink and toner levels, ensuring you never run out of supplies.
Brother will contact you by phone after your printer has been delivered. During this short call Brother will ensure your printer is connected to the internet enabling the PrintSmart Essential automated supplies service to order supplies when you are running low.
Yes, it does. The printer requires an ongoing internet connection in order to provide you with automated supplies shipments. Brother will connect your printer to the Brother PrintSmart Essential cloud to track the number of printed pages and ink and toner levels, ensuring you never run out of supplies.
The Brother PrintSmart team will notify you if your printer stops sending information to the Brother PrintSmart Essential cloud.
A printed page counts the same whether it’s mono or colour. Pages are counted per printed side, thus a two-sided document would count as two printed pages. A3 print outs count as two pages.
You will be billed quarterly by Brother for your PrintSmart Essential service. Your bill will be sent via email and payment taken by direct debit.
Your first PrintSmart Essential bill is due three months after you start your subscription.
