Ebuyer Careers

Careers at Ebuyer

Welcome to Ebuyer

We are located in state of the art facilities in Howden, a small market town in the East Riding of Yorkshire. Situated 1 mile from Junction 37 off the M62, we are within commuting range for Selby, Doncaster, Hull, York, Leeds and Sheffield. Howden train station is approximately 1 mile from the town square and is served by First TransPennine Express, GNER and Hull Trains ensuring excellent transport links with the rest of the UK.

Recent Developments

Ebuyer has introduced a number of new services, making it easier than ever for customers to make online purchases. Our customers can now order on Saturday and Sunday for Monday deliveries, as well as order up to 11pm for next day deliveries (6pm on a Sunday for Monday delivery).

Keeping Fit

Fancy a body workout to match the brain training involved in being part of Ebuyer? All employees are offered free membership to the company's onsite gym and fitness centre. Containing up-to-date cardio and weights equipment, the gym has extended evening and weekend opening times meaning employees can benefit from personal fitness during or after office hours.

Ebuyer Canteen

The Ebuyer canteen offers a wide selection of hot and cold food, snacks and drinks to all Ebuyer staff including meal of the day ‘specials'. Open throughout your working day, the Ebuyer staff canteen caters to all your lunchtime and break needs.

If you wish to be part of a successful team and have the opportunity to progress in a rewarding environment please refer to our job vacancies listed below. To apply for any of these positions please email a copy of your CV with a covering letter to careers@ebuyer.com, stating which position you are applying for.

Please note: Ebuyer do not accept introductions/CVs from headhunters, agencies or suppliers that have not signed a formal agreement. Therefore, any CV received from an unapproved supplier will be considered unsolicited, and the company will not be obligated to pay a referral fee.

careers@ebuyer.com

Current Vacancies

We do our best to respond to all applications, however due to the volume we receive, it is not always possible for us to reply to every application.

Marketing Assistant

Salary: Competitive + quarterly bonus

Hours: 40 (Monday - Friday)

Reports to: Marketing Manager

Department: Marketing

Location: Howden, East Yorkshire

Job Summary

Are you highly efficient, motivated and wanting to build a career in marketing?

This role offers the opportunity to work across a range of marketing activities supporting a busy marketing team.

It will include working on a number of cross-discipline marketing projects, as well as involvement in campaign delivery and measurement.

Some experience working in marketing would be an advantage. However, it is more important that you have a positive attitude, the ability to build strong working relationships, can demonstrate a track record of delivering projects on time and above brief, and a genuine interest in marketing.

Key Responsibilities:

  • Provide general support to the marketing team, whilst working on specific projects essential for the continued growth of the business
  • Gain a granular overview of marketing activity in order to drive completion in line with vendor and supplier agreements
  • Involved in the creative process, translating the creative brief, formulating content, deploying campaigns, updating collateral and providing analysis
  • Monitoring competitor activity
  • Support the business as and when required to drive the vendor income quotient
  • Ensure each campaign considers the consumer, target market and vendor/supplier
  • Support in the negotiation of marketing plans, both AdHoc and quarterly and deliver required POE on time

Competencies/skills and experiences for the role:

Essential

  • Stakeholder Management – The Marketing Assistant must liaise and communicate effectively with both internal and external stakeholders
  • Relationship management – Responsible for maintaining relationships between Ebuyer and 3rd parties, including agencies, suppliers, and brand partners
  • Marketing as a discipline – Has a passion for their field and continually looks for opportunities to improve existing knowledge, as well as bringing new ideas to the table
  • Organisation & Resilience – Manages own workload effectively, as well as the ability to multitask and prioritise accordingly without losing sight of the end goal. The Marketing Assistant must also be able to plan ahead of schedule to ensure all campaigns flow seamlessly
  • Creative thinking – Ability to think creatively around marketing plans in order to drive the best ROI possible
  • Attention to detail – The Marketing Assistant must have a keen eye for details to ensure all collateral is created in line with vendor/supplier guidelines
  • Numbers & results driven – Working in a sales organisation, it is crucial to the role that the Marketing Assistant Executive is numbers and results driven and can produce campaigns that demonstrate ROI in line with the company’s targets
  • Enthusiastic & Passionate – The Marketing Assistant will be the face of Ebuyer and as so must approach work with a positive can-do attitude, as well as being flexible and helpful with other members of the wider Ebuyer team

Desired (but not essential):

  • Previous experience in a Marketing role
  • Administrative skills relating to obtaining internal feedback and sign offs, and the preparation of simple reports
  • Previous experience with the full office suite and Photoshop (or the likes)
  • Sales experience

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to stephen.james@ebuyer.com stating which position you're applying for as shown above.

Web Designer

Salary: Competitive + quarterly bonus

Hours: 40 (Monday - Friday)

Reports to: Senior Web Designer

Department: Marketing

Location: Howden, East Yorkshire

Job Summary

The production of online marketing in the form of banners and landing pages from concept through to implementation on the Ebuyer website.

Key Responsibilities:

  • Work under the guidance of the Web Design Team Leader and Head of Online Marketing.
  • Design bespoke marketing in the form of graphic banners and coded landing pages for the Ebuyer website.
  • Adapt vendor provided assets to fit within the constraints of the Ebuyer website.
  • The setup and design of email campaigns.
  • Ensure artwork adheres to Ebuyer brand guidelines.
  • Ensure landing pages meet Front-end coding standards and best practices.
  • Work as part of the Web Design Team achieving personal and company goals.

Competencies and Skills:

  • Confident in hand coding HTML and CSS.
  • In-depth knowledge of the Adobe Creative Suite.
  • An understanding of JavaScript libraries (jQuery).
  • An understanding of optimising images for the web.
  • An understanding of CSS pre-processors.
  • An understanding of version control using Git.
  • Competence in Microsoft Office software.

Education and Experience:

  • Level of formal education: Degree or equivalent
  • Area of study: Web Design/Web Technologies
  • Years of Experience 1-3

Personal Attributes:

  • Ability to carry out instructions effectively and efficiently.
  • Ability to multitask and prioritise workload.
  • Has a passion for their field and looks to constantly improve their skills

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to stephen.james@ebuyer.com stating which position you're applying for as shown above.

Technical Sales Specialist Enterprise

Reports to: Head of Sales

Location: Howden, East Yorkshire

An introduction to Ebuyer's business team:

Ebuyer has a business base of over 400k active customers and new customer registration of around 500 per week. We are currently looking for a driven individual with a keen interest for the IT industry, especially in the enterprise infrastructure area. The right candidate will work within a growing team selling enterprise solutions to small and medium sized businesses.

We offer an aggressive sales bonus package

Free on-site Gym

Pension scheme

Training programme

Plus other employee benefits

Job Summary:

To achieve the department objectives in line with the corporate strategy and vision for which the job-holder is directly responsible, and continuously improve performance.

The role of the IT technical specialist is to provide front-line specialist sales advice & quoting within the B2B Solution team, specialising in the enterprise product portfolio. Liaising with the other Solutions members & the B2B Sales Team, the successful candidate must maximise revenue & margin, solve customer queries, and propose solutions with their product category area. Further to this, both informal & formal training will be undertaken to raise the profile of Ebuyer & ultimately achieve vendor accreditation. Meeting targets set by the business is also essential for the position.

Key Responsibilities:

  • Provide the highest level of customer service & advice to our solutions customers.
  • Provide the best fit solution to any given customer, including warranty cover where appropriat across the enterprise portfolio, including Server Networking and Storage.
  • Work with the other solutions team members to maximise each opportunity for optimal customer spend & engagement.
  • Ensuring solutions inbox is responded to within the 48hour time scales.
  • Work with Business Support Assistants to utilise vendor bid programmes to maximise margin for Ebuyer & value for the customer.
  • Maintain key solutions relationships alongside a B2B account manager to add value to the customer.
  • Manage a pipeline of opportunities on an on-going monthly basis, so clear visibility of all live leads is maintained.
  • Undertake informal training (either at Ebuyer or vendor premises) to gain knowledge in the key networking technology areas including switching, routing, wireless, communications & security.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.
  • Achieve vendor accreditation in their category technologies in order to increase margin through rebate programmes, advance Ebuyer’s partner status & develop further specialist knowledge.
  • Meet targets set to achieve an annual turnover of £1 million a year in your target area from current ebuyer business base of customers.
  • Meeting call targets of over 2 hours per day on the phone to customers.
  • Project a positive image of Ebuyer and the department at all times.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.

Credentials and Experience:

Maths and English GCSE grade C or above, or equivalent.

Experience in an IT sales team or similar environment is desirable for the position.

A reasonable understanding of the brands and product that you specialise networking products.

Accreditations are desirable.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

New Business and Pre Sales Executive

Salary: Competitive + monthly commission structure

Hours: 40 (Monday - Friday)

Reports to: Business Sales Manager

Location: Howden, East Yorkshire

Job Summary

To achieve the department objectives in line with the corporate strategy and vision for which the job-holder is directly responsible, and continuously improve performance.

The role of the B2B Sales Executive is to prospect and develop new and existing opportunities via outbound telesales activity, by targeting small, medium and large business customers, schools, universities and Hospitals. This can be accomplished through the use of outbound calls in order to build relationships with potential customers, securing their interest in the products Ebuyer has to offer and closing deals to produce revenue and profit.

Duties and Responsibilities:

  • Make outbound calls at a level agreed with the Sales Team Leader and/or Sales Manager.
  • Meet talk time levels as agreed with the Sales Team Leader and/or Sales Manager.
  • Offer quotations to potential business customers.
  • Maintain cooperative and productive inter-departmental relationships and procedures in order to deliver exceptional customer services at all times.
  • Identify and close opportunities for value added services sales e.g. configuration, installation and leasing.
  • Liaise with suppliers for product information and E.T.A.s.
  • Offer technical support for IT products whenever possible.
  • Take personal responsibility for and actively engage in product, system and skills training and development.
  • Take responsibility for determining and satisfying the needs of accounts, ensuring client satisfaction as the basis for further business.
  • Produce revenue and profit in line with company and individual targets.
  • Encourage clients to visit and use the website.
  • Order input to the Ebuyer sales order processing system within Ebuyer policy and procedure.
  • Project a positive image of Ebuyer and the department at all times.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.
  • Adhere to Ebuyer’s customer due diligence process at all times.
  • Taking inbound call queries regarding quotations, Technical advice and product queries.

Skills and Experience:

Technical

  • The ability to type and word-process various documents and electronic information.
  • The adeptness to manage, organise and update relevant data using database applications.
  • Competence with Microsoft Office and its relevant functions.
  • The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
  • Good time management.
  • Willingness to learn.
  • Resilient and flexible team skills.
  • Results oriented.

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • "Can Do" attitude.

Credentials and Experience

Maths and English GCSE grade C or above, or equivalent.

Experience in a sales team or similar environment is desirable for the position.

Knowledge of reseller market and competitors is valued.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Assistant Product Manager

Salary: Competitive + quarterly bonus

Hours: 40 (Monday - Friday)

Location: Howden, East Yorkshire

Job Summary

We are looking for an Assistant Product Manager that will be able to provide help and support to their Product Manager in order to maximise the revenue and profit within their categories.

We are looking for someone with excellent time management and administration skills that they have gained in previous roles or developed in their time at university.

The role will allow the right candidate to build upon their skill set including negotiation, buying, pricing, promotion, merchandising, and stock management.

The right candidate will even be supported to progress within Ebuyer to eventually take on categories of their own and to eventually become a Product Manager.

Duties and Responsibilities:

  • Create products on the Ebuyer systems, including taking responsibility for full product merchandising including images/videos, descriptions and specification
  • Making sure that our best pricing and bundle deals are updated on the site to ensure we are always competitive
  • Ensure that store, category and sub-category pages are populated with correct products as specified by the buyer
  • Raising stock orders with suppliers to ensure we are maintaining suitable levels of stock
  • Being the first port of call for all Goods In and Account queries
  • Creation of reports to assist the buyer as required including slow sellers, overstocks etc.
  • Liaise with returns department and suppliers to create RMA for faulty products
  • Price management and maintenance
  • Overview of marketing activity and ensure all activity is actioned in line with supplier agreements
  • Raising of marketing invoices with supporting proof of activity
  • Take responsibility for your chosen category in the absence of the Product Manager

Skills and Experience:

Technical

  • The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation
  • The ability to navigate external systems and websites
  • Understanding of technical specifications and general product knowledge for chosen product categories

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues from internal departments or Account Managers and Marketing executives from our Suppliers
  • Initiative – the ability to make decisions and follow them through to achieve a perceivable objective
  • First-class range of negotiation skills honed in a variety of trading environments from one-off deals to managing strategic partnerships
  • Good time management and team-working skills
  • Results orientated.

Attitudes and Behaviours

  • Responsibility
  • Adaptability
  • Attention to detail
  • Self-sufficiency
  • Self-motivation
  • Dedication to see projects through to completion
  • “Can Do” attitude
  • Strong organisational skills

Credentials and Experience

Any previous experience is value, however full on the job training is provided.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Customer Support Advisor
(Temporary Christmas Position)

Reports to: Head of Customer Operations/CS Team Leader

Department: Customer Support

Location: Howden, East Yorkshire

Job Purpose

The role of the Customer Support Advisor is to provide excellent customer support via phone, e-mail, letter and the internal electronic system. Liaising with internal departments, couriers and suppliers is crucial in order to solve customer queries, requiring a high level of communication. The main objective of those in the position is to achieve a response time of 24 - 48 hours to all correspondence and complaints, in order to maintain effective customer support and a satisfied consumer market. Personal and group objectives include meeting Stats that have been set by the Customer Support Team Leader.

Key Responsibilities:

  • Provide the highest level of Customer Support via phone, e-mail, letter and the internal electronic system.
  • Answer customer calls within the SLA.
  • Respond to all customer correspondence within the SLA.
  • Take steps to resolve customer queries and complaints by contacting internal departments as well as couriers and suppliers.
  • Deal with complaint emails and letters.
  • Establish and maintain effective working relationships with co-workers, supervisors and the general public.
  • Maintain a consistent and professional attitude.
  • Take on additional duties when required by your Manager if possible.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.

Skills and experience

Technical

  • The ability to type and word-process various documents and electronic information.
  • Communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.
  • Operate and record call type sheets.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative – the ability to make decisions and follow them through to achieve a perceivable objective.
  • The ability to deal with complaints in a patient and professional manner.
  • The ability to work well in a team to meet common goals and objectives.
  • Prioritisation of workload to ensure a satisfied market

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • “Can Do” attitude.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Business to Business Sales Executive
Full time position

Hours: 40 hours per week

Location: Howden, East Yorkshire

Job Summary

To achieve the department objectives in line with the corporate strategy and vision for which the job-holder is directly responsible, and continuously improve performance.

The role of the B2B Sales Executive is to prospect and develop new and existing opportunities via outbound telesales activity, by targeting small, medium and large business customers. This can be accomplished through the use of outbound calls in order to build relationships with potential customers, securing their interest in the products Ebuyer has to offer and closing deals to produce revenue and profit.

Duties and Responsibilities:

  • Make outbound calls at a level agreed with the Sales Team Leader and/or Sales Manager.
  • Meet talk time levels as agreed with the Sales Team Leader and/or Sales Manager.
  • Offer quotations to potential business customers.
  • Maintain cooperative and productive inter-departmental relationships and procedures in order to deliver exceptional customer services at all times.
  • Identify and close opportunities for value added services sales e.g. configuration, installation and leasing.
  • Liaise with suppliers for product information and E.T.A.s.
  • Offer technical support for IT products whenever possible.
  • Take personal responsibility for and actively engage in product, system and skills training and development.
  • Take responsibility for determining and satisfying the needs of accounts, ensuring client satisfaction as the basis for further business.
  • Produce revenue and profit in line with company and individual targets.
  • Encourage clients to visit and use the website.
  • Order input to the Ebuyer sales order processing system within Ebuyer policy and procedure.
  • Project a positive image of Ebuyer and the department at all times.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.
  • Adhere to Ebuyer’s customer due diligence process at all times.

Technical

  • The ability to type and word-process various documents and electronic information.
  • The adeptness to manage, organise and update relevant data using database applications.
  • Competence with Microsoft Office and its relevant functions.
  • The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
  • Good time management.
  • Willingness to learn.
  • Resilient and flexible team skills.
  • Results oriented.

Attitudes and Behaviours:

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • "Can Do" attitude.

Credentials and Experience

  • Maths and English GCSE grade C or above, or equivalent.
  • Experience in a sales team or similar environment is desirable for the position.
  • Knowledge of reseller market and competitors is valued.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Our Sister company - Wren Kitchens - is hiring too!

We have positions available in our sister company, follow this link for more information on a great career with Wren Kitchens