Ebuyer Careers

Careers at Ebuyer

Welcome to Ebuyer

We are located in state of the art facilities in Howden, a small market town in the East Riding of Yorkshire. Situated 1 mile from Junction 37 off the M62, we are within commuting range for Selby, Doncaster, Hull, York, Leeds and Sheffield. Howden train station is approximately 1 mile from the town square and is served by First TransPennine Express, GNER and Hull Trains ensuring excellent transport links with the rest of the UK.

Recent Developments

Ebuyer has introduced a number of new services, making it easier than ever for customers to make online purchases. Our customers can now order on Saturday and Sunday for Monday deliveries, as well as order up to 11pm for next day deliveries (6pm on a Sunday for Monday delivery).

Keeping Fit

Fancy a body workout to match the brain training involved in being part of Ebuyer? All employees are offered free membership to the company's onsite gym and fitness centre. Containing up-to-date cardio and weights equipment, the gym has extended evening and weekend opening times meaning employees can benefit from personal fitness during or after office hours.

Ebuyer Canteen

The Ebuyer canteen offers a wide selection of hot and cold food, snacks and drinks to all Ebuyer staff including meal of the day ‘specials'. Open throughout your working day, the Ebuyer staff canteen caters to all your lunchtime and break needs.

If you wish to be part of a successful team and have the opportunity to progress in a rewarding environment please refer to our job vacancies listed below. To apply for any of these positions please email a copy of your CV with a covering letter to careers@ebuyer.com, stating which position you are applying for.

Please note: Ebuyer do not accept introductions/CVs from headhunters, agencies or suppliers that have not signed a formal agreement. Therefore, any CV received from an unapproved supplier will be considered unsolicited, and the company will not be obligated to pay a referral fee.

careers@ebuyer.com

Current Vacancies

We do our best to respond to all applications, however due to the volume we receive, it is not always possible for us to reply to every application.

Product Manager

Salary: Dependent on experience

Location: Howden, East Yorkshire

Job Summary

To drive revenue and margin growth in a given area, and support the General Manager in delivering the agreed category and brand strategies.

Key Responsibilities

  • Contribution to development of strategy for brands / categories, including consumer and business planning to address markets in both areas. To include a some degree of interaction with marketing & sales departments to deliver
  • Managing the range of products listings on Ebuyer.com website in conjunction with the Assistant Product Manager, and in accordance with category and brand strategy
  • Definition of appropriate facets to facilitate best shopping experience
  • Contribution to the development and maintenance of pricing strategy & promotional content
  • High level support for Customer Service and Business Sales (including coverage of Solutions inbox where appropriate)
  • Developing & maintaining relationships with distributors and manufacturers for day-to-day and short term strategy
  • Developing, planning & co-ordination of marketing activity in conjunction with manufacturers, distributors and the marketing department
  • Direction of re-order reporting, purchase order raising and management of stock queries, in conjunction with the Assistant Product Manager
  • Direction of raising of rebate and marketing invoices, in conjunction with the Assistant Product Manager
  • Undertaking of manufacturer accreditations to an appropriate level where applicable, in order to contribute to overall company partner status
  • Support development of own-brand products & strategy in conjunction with Imports department

Skills and experience

  • High standard of planning, organisational and time management skills (essential)
  • High standard of communication skills to enable effective liaising with other areas of the business including Marketing, Sales, Finance, Warehouse & Directors (essential)
  • Good standard of presentation skills in order to host & lead supplier meetings, including quarterly reviews with the General Manager / Directors, and external management
  • High standard of negotiation skills in order to influence suppliers & other parts of the business to deliver positive outcomes within their area (essential)
  • Ability to coordinate own and others workload to deliver to multiple deadlines (essential)
  • Ability to take ownership of tasks, problems and issues, and delegate where appropriate to ensure they are either resolved, or highlighted to the General Manager / wider company (essential)
  • Develop a detailed knowledge of the market, competitive landscape and their product range in order to make well-informed decisions (essential)

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Data Analyst

Location: Howden, East Yorkshire

Responsible to: Head of Business Intelligence

Job Summary

Responsible for providing up-to-date, accurate and relevant data analysis for the organisation.

Key Responsibilities

Responsible for collecting and analysing numerical information for further presentation using diagrams, tables, charts, graphs, and reports. Identify trends and create models to estimate future circumstances.

  • Proactive in improvement of automated processes.
  • Provide accurate data to all departments within the business.
  • Create dashboards and reporting solutions to meet business needs.
  • Respond to internal and external data requests.
  • Forecasting demand for goods and services.
  • Analysing market trends.
  • Creating presentations delivered internally and externally.
  • Collecting data from different sources.

Competencies/skills and experiences for the role:

  • Having problem solving abilities.
  • Being logical and methodical.
  • Experience in SQL (MYSQL).
  • Advanced Microsoft Office skills (Excel,Access).
  • Experience in Visual Basic (vba/vb.net).
  • Being able to interpret and analyse large data sets.
  • Having high attention to details.
  • Having interpersonal abilities.
  • Being proactive and self-motivated.
  • Having math skills.
  • Being able to work to strict deadlines.
  • Having good written and spoken communication abilities.

Customer Support Advisor

Reports to: Head of Customer Operations/CS Team Leader

Department: Customer Support

Location: Howden, East Yorkshire

Job Purpose

The role of the Customer Support Advisor is to provide excellent customer support via phone, e-mail, letter and the internal electronic system. Liaising with internal departments, couriers and suppliers is crucial in order to solve customer queries, requiring a high level of communication. The main objective of those in the position is to achieve a response time of 24 - 48 hours to all correspondence and complaints, in order to maintain effective customer support and a satisfied consumer market. Personal and group objectives include meeting Stats that have been set by the Customer Support Team Leader.

Key Responsibilities:

  • Provide the highest level of Customer Support via phone, e-mail, letter and the internal electronic system.
  • Answer customer calls within the SLA.
  • Respond to all customer correspondence within the SLA.
  • Take steps to resolve customer queries and complaints by contacting internal departments as well as couriers and suppliers.
  • Deal with complaint emails and letters.
  • Establish and maintain effective working relationships with co-workers, supervisors and the general public.
  • Maintain a consistent and professional attitude.
  • Take on additional duties when required by your Manager if possible.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.

Skills and experience

Technical

  • The ability to type and word-process various documents and electronic information.
  • Communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.
  • Operate and record call type sheets.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative – the ability to make decisions and follow them through to achieve a perceivable objective.
  • The ability to deal with complaints in a patient and professional manner.
  • The ability to work well in a team to meet common goals and objectives.
  • Prioritisation of workload to ensure a satisfied market

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • “Can Do” attitude.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Data Analyst

Location: Howden, East Yorkshire

Responsible to: Head of Business Intelligence

Job Summary

Responsible for providing up-to-date, accurate and relevant data analysis for the organisation.

Key Responsibilities

Responsible for collecting and analysing numerical information for further presentation using diagrams, tables, charts, graphs, and reports. Identify trends and create models to estimate future circumstances.

  • Proactive in improvement of automated processes.
  • Provide accurate data to all departments within the business.
  • Create dashboards and reporting solutions to meet business needs.
  • Respond to internal and external data requests.
  • Forecasting demand for goods and services.
  • Analysing market trends.
  • Creating presentations delivered internally and externally.
  • Collecting data from different sources.

Competencies/skills and experiences for the role:

  • Having problem solving abilities.
  • Being logical and methodical.
  • Experience in SQL (MYSQL).
  • Advanced Microsoft Office skills (Excel,Access).
  • Experience in Visual Basic (vba/vb.net).
  • Being able to interpret and analyse large data sets.
  • Having high attention to details.
  • Having interpersonal abilities.
  • Being proactive and self-motivated.
  • Having math skills.
  • Being able to work to strict deadlines.
  • Having good written and spoken communication abilities.

Business to Business Sales Executive
Full time position

Hours: 40 hours per week

Location: Howden, East Yorkshire

Job Summary

To achieve the department objectives in line with the corporate strategy and vision for which the job-holder is directly responsible, and continuously improve performance.

The role of the B2B Sales Executive is to prospect and develop new and existing opportunities via outbound telesales activity, by targeting small, medium and large business customers. This can be accomplished through the use of outbound calls in order to build relationships with potential customers, securing their interest in the products Ebuyer has to offer and closing deals to produce revenue and profit.

Duties and Responsibilities

  • Make outbound calls at a level agreed with the Sales Team Leader and/or Sales Manager.
  • Meet talk time levels as agreed with the Sales Team Leader and/or Sales Manager.
  • Offer quotations to potential business customers.
  • Maintain cooperative and productive inter-departmental relationships and procedures in order to deliver exceptional customer services at all times.
  • Identify and close opportunities for value added services sales e.g. configuration, installation and leasing.
  • Liaise with suppliers for product information and E.T.A.s.
  • Offer technical support for IT products whenever possible.
  • Take personal responsibility for and actively engage in product, system and skills training and development.
  • Take responsibility for determining and satisfying the needs of accounts, ensuring client satisfaction as the basis for further business.
  • Produce revenue and profit in line with company and individual targets.
  • Encourage clients to visit and use the website.
  • Order input to the Ebuyer sales order processing system within Ebuyer policy and procedure.
  • Project a positive image of Ebuyer and the department at all times.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.
  • Adhere to Ebuyer’s customer due diligence process at all times.

Technical

  • The ability to type and word-process various documents and electronic information.
  • The adeptness to manage, organise and update relevant data using database applications.
  • Competence with Microsoft Office and its relevant functions.
  • The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
  • Good time management.
  • Willingness to learn.
  • Resilient and flexible team skills.
  • Results oriented.

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • "Can Do" attitude.

Credentials and Experience

  • Maths and English GCSE grade C or above, or equivalent.
  • Experience in a sales team or similar environment is desirable for the position.
  • Knowledge of reseller market and competitors is valued.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

IT Helpdesk Engineer
Full time position

Hours: 40 hours per week

Location: Howden, East Yorkshire

Job Summary

Be part of front face of IT within the business. Provide IT Support technical expertise to your customer over the Phone, Email and Face to Face while maintaining high level of communication. You are required to support desktop and laptop systems, mobile devices (iOS and Android), trouble shoot printing devices, handheld RFID/RT devices, network connectivity problems, entry level server issues. Be able to explain technical matters to non-technical members of Ebuyer team. Work within a team, supporting your team goals as well as commit to supporting business goals. Be flexible as part of the role, it is key in fast pace environment. Support team and business out of hours where necessary. Undertake training.

A qualified candidate should have one to two years of experience in similar role and optionally possess MCP (Microsoft Certified Professional) or similar award.

Duties and Responsibilities

  • Provide IT customer service
  • Maintain specified telephone Service levels (team KPI)
  • Assign tickets with appropriate level of priority (team KPI)
  • Collect and log incidents / requests accordingly, gather relevant information in order to deal with query efficiently
  • Communicate with your customer while handling incident or query
  • Maintain accurate log of effort within the ticket (be honest about it)
  • Undertake project work where required
  • Escalate issues that are beyond of your technical and personal abilities (to your manager or senior colleague) in line with given instructions (personal KPI)
  • Plan ahead (day-to-day and projects work)
  • Look for opportunities to improve
  • Pursue personal development of skills and knowledge in order to effectively perform the role – undertake training

Technical

  • Strong working knowledge of Microsoft products, Windows operating systems, Office 2010+ and Office 365

Performance Standards

  • The job requires excellent analytical and communications skills (written and verbal), both internally and when speaking to customer/caller
  • Must be capable of setting priorities and working under pressure
  • Must be able to multi task and plan for events simultaneously
  • Ability to work with internal and external parties is essential
  • Incident Coordination activities are expected to be carried out with minor supervision

Attitudes and Behaviours

  • Reliable
  • Initiative
  • Adapts to change
  • Problem solving
  • Questioning why we do things
  • Being the first to try/do something new/different
  • Continuous improvement
  • Intelligent risk taking
  • Takes responsibility – for making it happen
  • Does what they say they will
  • Deliver on promises
  • Highlight issues without fear – it’s safe
  • Support and understand customer/caller needs
  • Takes accountability

Credentials and Experience

  • One to two years in similar IT role providing support to large user base in fast pace moving environment
  • Minimum education: College and above

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Our Sister company - Wren Kitchens - is hiring too!

We have positions available in our sister company, follow this link for more information on a great career with Wren Kitchens