Ebuyer Careers

Careers at Ebuyer

Welcome to Ebuyer

We are located in state of the art facilities in Howden, a small market town in the East Riding of Yorkshire. Situated 1 mile from Junction 37 off the M62, we are within commuting range for Selby, Doncaster, Hull, York, Leeds and Sheffield. Howden train station is approximately 1 mile from the town square and is served by First TransPennine Express, GNER and Hull Trains ensuring excellent transport links with the rest of the UK.

Recent Developments

Ebuyer has introduced a number of new services, making it easier than ever for customers to make online purchases. Our customers can now order on Saturday and Sunday for Monday deliveries, as well as order up to 11pm for next day deliveries (6pm on a Sunday for Monday delivery).

Keeping Fit

Fancy a body workout to match the brain training involved in being part of Ebuyer? All employees are offered free membership to the company's onsite gym and fitness centre. Containing up-to-date cardio and weights equipment, the gym has extended evening and weekend opening times meaning employees can benefit from personal fitness during or after office hours.

Ebuyer Canteen

The Ebuyer canteen offers a wide selection of hot and cold food, snacks and drinks to all Ebuyer staff including meal of the day ‘specials'. Open throughout your working day, the Ebuyer staff canteen caters to all your lunchtime and break needs.

If you wish to be part of a successful team and have the opportunity to progress in a rewarding environment please refer to our job vacancies listed below. To apply for any of these positions please email a copy of your CV with a covering letter to careers@ebuyer.com, stating which position you are applying for.

Please note: Ebuyer do not accept introductions/CVs from headhunters, agencies or suppliers that have not signed a formal agreement. Therefore, any CV received from an unapproved supplier will be considered unsolicited, and the company will not be obligated to pay a referral fee.

careers@ebuyer.com

Current Vacancies

We do our best to respond to all applications, however due to the volume we receive, it is not always possible for us to reply to every application.

Technical Sales Specialist Enterprise

Reports to: Head of Sales

Location: Howden, East Yorkshire

An introduction to Ebuyer's business team:

Ebuyer has a business base of over 400k active customers and new customer registration of around 500 per week. We are currently looking for a driven individual with a keen interest for the IT industry, especially in the enterprise infrastructure area. The right candidate will work within a growing team selling enterprise solutions to small and medium sized businesses.

We offer an aggressive sales bonus package

Free on-site Gym

Pension scheme

Training programme

Plus other employee benefits

Job Summary:

To achieve the department objectives in line with the corporate strategy and vision for which the job-holder is directly responsible, and continuously improve performance.

The role of the IT technical specialist is to provide front-line specialist sales advice & quoting within the B2B Solution team, specialising in the enterprise product portfolio. Liaising with the other Solutions members & the B2B Sales Team, the successful candidate must maximise revenue & margin, solve customer queries, and propose solutions with their product category area. Further to this, both informal & formal training will be undertaken to raise the profile of Ebuyer & ultimately achieve vendor accreditation. Meeting targets set by the business is also essential for the position.

Key Responsibilities:

  • Provide the highest level of customer service & advice to our solutions customers.
  • Provide the best fit solution to any given customer, including warranty cover where appropriat across the enterprise portfolio, including Server Networking and Storage.
  • Work with the other solutions team members to maximise each opportunity for optimal customer spend & engagement.
  • Ensuring solutions inbox is responded to within the 48hour time scales.
  • Work with Business Support Assistants to utilise vendor bid programmes to maximise margin for Ebuyer & value for the customer.
  • Maintain key solutions relationships alongside a B2B account manager to add value to the customer.
  • Manage a pipeline of opportunities on an on-going monthly basis, so clear visibility of all live leads is maintained.
  • Undertake informal training (either at Ebuyer or vendor premises) to gain knowledge in the key networking technology areas including switching, routing, wireless, communications & security.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.
  • Achieve vendor accreditation in their category technologies in order to increase margin through rebate programmes, advance Ebuyer’s partner status & develop further specialist knowledge.
  • Meet targets set to achieve an annual turnover of £1 million a year in your target area from current ebuyer business base of customers.
  • Meeting call targets of over 2 hours per day on the phone to customers.
  • Project a positive image of Ebuyer and the department at all times.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.

Credentials and Experience:

Maths and English GCSE grade C or above, or equivalent.

Experience in an IT sales team or similar environment is desirable for the position.

A reasonable understanding of the brands and product that you specialise networking products.

Accreditations are desirable.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

New Business and Pre Sales Executive

Salary: Competitive + quarterly bonus

Hours: 40 (Monday - Friday)

Reports to: Business Sales Manager

Location: Howden, East Yorkshire

Job Summary

To achieve the department objectives in line with the corporate strategy and vision for which the job-holder is directly responsible, and continuously improve performance.

The role of the B2B Sales Executive is to prospect and develop new and existing opportunities via outbound telesales activity, by targeting small, medium and large business customers, schools, universities and Hospitals. This can be accomplished through the use of outbound calls in order to build relationships with potential customers, securing their interest in the products Ebuyer has to offer and closing deals to produce revenue and profit.

Duties and Responsibilities:

  • Make outbound calls at a level agreed with the Sales Team Leader and/or Sales Manager.
  • Meet talk time levels as agreed with the Sales Team Leader and/or Sales Manager.
  • Offer quotations to potential business customers.
  • Maintain cooperative and productive inter-departmental relationships and procedures in order to deliver exceptional customer services at all times.
  • Identify and close opportunities for value added services sales e.g. configuration, installation and leasing.
  • Liaise with suppliers for product information and E.T.A.s.
  • Offer technical support for IT products whenever possible.
  • Take personal responsibility for and actively engage in product, system and skills training and development.
  • Take responsibility for determining and satisfying the needs of accounts, ensuring client satisfaction as the basis for further business.
  • Produce revenue and profit in line with company and individual targets.
  • Encourage clients to visit and use the website.
  • Order input to the Ebuyer sales order processing system within Ebuyer policy and procedure.
  • Project a positive image of Ebuyer and the department at all times.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.
  • Adhere to Ebuyer’s customer due diligence process at all times.
  • Taking inbound call queries regarding quotations, Technical advice and product queries.

Skills and Experience:

Technical

  • The ability to type and word-process various documents and electronic information.
  • The adeptness to manage, organise and update relevant data using database applications.
  • Competence with Microsoft Office and its relevant functions.
  • The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
  • Good time management.
  • Willingness to learn.
  • Resilient and flexible team skills.
  • Results oriented.

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • "Can Do" attitude.

Credentials and Experience

Maths and English GCSE grade C or above, or equivalent.

Experience in a sales team or similar environment is desirable for the position.

Knowledge of reseller market and competitors is valued.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Assistant Product Manager – Maternity Cover

Salary: Competitive + quarterly bonus

Hours: 40 (Monday - Friday)

Reports to: Commercial Director

Location: Howden, East Yorkshire

Job Summary

We are looking for an Assistant Product Manager (Maternity Cover) that will be able to provide help and support to their Product Manager in order to maximise the revenue and profit within their categories.

We are looking for someone with excellent time management and administration skills that they have gained in previous roles or developed in their time at university.

The role will allow the right candidate to build upon their skill set including negotiation, buying, pricing, promotion, merchandising, and stock management.

The right candidate will even be supported to progress within Ebuyer to eventually take on categories of their own and to eventually become a Product Manager.

The position is a fixed term contract for 9-12 months to cover maternity leave.

Duties and Responsibilities:

  • Create products on the Ebuyer systems, including taking responsibility for full product merchandising including images/videos, descriptions and specification
  • Making sure that our best pricing and bundle deals are updated on the site to ensure we are always competitive
  • Ensure that store, category and sub-category pages are populated with correct products as specified by the buyer
  • Raising stock orders with suppliers to ensure we are maintaining suitable levels of stock
  • Being the first port of call for all Goods In and Account queries
  • Creation of reports to assist the buyer as required including slow sellers, overstocks etc.
  • Liaise with returns department and suppliers to create RMA for faulty products
  • Price management and maintenance
  • Overview of marketing activity and ensure all activity is actioned in line with supplier agreements
  • Raising of marketing invoices with supporting proof of activity
  • Take responsibility for your chosen category in the absence of the Product Manager

Skills and Experience:

Technical

  • The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation
  • The ability to navigate external systems and websites
  • Understanding of technical specifications and general product knowledge for chosen product categories

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues from internal departments or Account Managers and Marketing executives from our Suppliers
  • Initiative – the ability to make decisions and follow them through to achieve a perceivable objective
  • First-class range of negotiation skills honed in a variety of trading environments from one-off deals to managing strategic partnerships
  • Good time management and team-working skills
  • Results orientated.

Attitudes and Behaviours

  • Responsibility
  • Adaptability
  • Attention to detail
  • Self-sufficiency
  • Self-motivation
  • Dedication to see projects through to completion
  • “Can Do” attitude
  • Strong organisational skills

Credentials and Experience

Any previous experience is value, however full on the job training is provided.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Product Manager

Salary: Dependent on experience

Location: Howden, East Yorkshire

Job Summary

To drive revenue and margin growth in a given area, and support the General Manager in delivering the agreed category and brand strategies.

Key Responsibilities

  • Contribution to development of strategy for brands / categories, including consumer and business planning to address markets in both areas. To include a some degree of interaction with marketing & sales departments to deliver
  • Managing the range of products listings on Ebuyer.com website in conjunction with the Assistant Product Manager, and in accordance with category and brand strategy
  • Definition of appropriate facets to facilitate best shopping experience
  • Contribution to the development and maintenance of pricing strategy & promotional content
  • High level support for Customer Service and Business Sales (including coverage of Solutions inbox where appropriate)
  • Developing & maintaining relationships with distributors and manufacturers for day-to-day and short term strategy
  • Developing, planning & co-ordination of marketing activity in conjunction with manufacturers, distributors and the marketing department
  • Direction of re-order reporting, purchase order raising and management of stock queries, in conjunction with the Assistant Product Manager
  • Direction of raising of rebate and marketing invoices, in conjunction with the Assistant Product Manager
  • Undertaking of manufacturer accreditations to an appropriate level where applicable, in order to contribute to overall company partner status
  • Support development of own-brand products & strategy in conjunction with Imports department

Skills and Experience:

  • High standard of planning, organisational and time management skills (essential)
  • High standard of communication skills to enable effective liaising with other areas of the business including Marketing, Sales, Finance, Warehouse & Directors (essential)
  • Good standard of presentation skills in order to host & lead supplier meetings, including quarterly reviews with the General Manager / Directors, and external management
  • High standard of negotiation skills in order to influence suppliers & other parts of the business to deliver positive outcomes within their area (essential)
  • Ability to coordinate own and others workload to deliver to multiple deadlines (essential)
  • Ability to take ownership of tasks, problems and issues, and delegate where appropriate to ensure they are either resolved, or highlighted to the General Manager / wider company (essential)
  • Develop a detailed knowledge of the market, competitive landscape and their product range in order to make well-informed decisions (essential)

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Customer Support Advisor

Reports to: Head of Customer Operations/CS Team Leader

Department: Customer Support

Location: Howden, East Yorkshire

Job Purpose

The role of the Customer Support Advisor is to provide excellent customer support via phone, e-mail, letter and the internal electronic system. Liaising with internal departments, couriers and suppliers is crucial in order to solve customer queries, requiring a high level of communication. The main objective of those in the position is to achieve a response time of 24 - 48 hours to all correspondence and complaints, in order to maintain effective customer support and a satisfied consumer market. Personal and group objectives include meeting Stats that have been set by the Customer Support Team Leader.

Key Responsibilities:

  • Provide the highest level of Customer Support via phone, e-mail, letter and the internal electronic system.
  • Answer customer calls within the SLA.
  • Respond to all customer correspondence within the SLA.
  • Take steps to resolve customer queries and complaints by contacting internal departments as well as couriers and suppliers.
  • Deal with complaint emails and letters.
  • Establish and maintain effective working relationships with co-workers, supervisors and the general public.
  • Maintain a consistent and professional attitude.
  • Take on additional duties when required by your Manager if possible.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.

Skills and experience

Technical

  • The ability to type and word-process various documents and electronic information.
  • Communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.
  • Operate and record call type sheets.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative – the ability to make decisions and follow them through to achieve a perceivable objective.
  • The ability to deal with complaints in a patient and professional manner.
  • The ability to work well in a team to meet common goals and objectives.
  • Prioritisation of workload to ensure a satisfied market

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • “Can Do” attitude.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Business to Business Sales Executive
Full time position

Hours: 40 hours per week

Location: Howden, East Yorkshire

Job Summary

To achieve the department objectives in line with the corporate strategy and vision for which the job-holder is directly responsible, and continuously improve performance.

The role of the B2B Sales Executive is to prospect and develop new and existing opportunities via outbound telesales activity, by targeting small, medium and large business customers. This can be accomplished through the use of outbound calls in order to build relationships with potential customers, securing their interest in the products Ebuyer has to offer and closing deals to produce revenue and profit.

Duties and Responsibilities:

  • Make outbound calls at a level agreed with the Sales Team Leader and/or Sales Manager.
  • Meet talk time levels as agreed with the Sales Team Leader and/or Sales Manager.
  • Offer quotations to potential business customers.
  • Maintain cooperative and productive inter-departmental relationships and procedures in order to deliver exceptional customer services at all times.
  • Identify and close opportunities for value added services sales e.g. configuration, installation and leasing.
  • Liaise with suppliers for product information and E.T.A.s.
  • Offer technical support for IT products whenever possible.
  • Take personal responsibility for and actively engage in product, system and skills training and development.
  • Take responsibility for determining and satisfying the needs of accounts, ensuring client satisfaction as the basis for further business.
  • Produce revenue and profit in line with company and individual targets.
  • Encourage clients to visit and use the website.
  • Order input to the Ebuyer sales order processing system within Ebuyer policy and procedure.
  • Project a positive image of Ebuyer and the department at all times.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.
  • Adhere to Ebuyer’s customer due diligence process at all times.

Technical

  • The ability to type and word-process various documents and electronic information.
  • The adeptness to manage, organise and update relevant data using database applications.
  • Competence with Microsoft Office and its relevant functions.
  • The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
  • Good time management.
  • Willingness to learn.
  • Resilient and flexible team skills.
  • Results oriented.

Attitudes and Behaviours:

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • "Can Do" attitude.

Credentials and Experience

  • Maths and English GCSE grade C or above, or equivalent.
  • Experience in a sales team or similar environment is desirable for the position.
  • Knowledge of reseller market and competitors is valued.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Catering Assistant

Reports to: Catering Manager

Department: Catering

Location: Howden, East Yorkshire

Hours of work -7am to 3pm Monday to Friday

Job Purpose

To provide a Catering Service to all Ebuyer employees.

Key Responsibilities:

  • Basic food preparation
  • Serving and handling of food in the canteen
  • Cooking skills are a must
  • Keeping the workstation tidy, includes clearing down at the end of the shift, washing up, and good observation of cleanliness
  • Being part of the cleaning rota on a weekly basis
  • Good communicator

Relevant Qualifications

Mandatory

  • Catering experience

Desired

  • Experienced in Customer Services
  • Confident
  • Able to work independently and part of a team
  • Interest and knowledge of food
  • To cover other members of staff due to holidays, sickness etc

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Our Sister company - Wren Kitchens - is hiring too!

We have positions available in our sister company, follow this link for more information on a great career with Wren Kitchens