Albacore Case study


Providing specialist IT solutions for businesses since 1992

Who are Albacore?

Albacore have been providing specialist IT solutions for businesses since 1992. Using state-of-the-art on- line diagnostics and remote-control software to troubleshoot problems, Albacore bring the fastest possible resolution to problems.

Albacore has nearly 30 years’ experience providing IT support to businesses in the freight and customs industry specifically. Their knowledge and presence in the industry means that they understand the unique deadlines, budgets and time pressures that freight industry businesses face. Should on- site assistance be required, they offer a 4-hour on-site response.

Where does Ebuyer fit in?

Just as Albacore realise the importance of solving problems as soon as possible, they joined Ebuyer in March 2018 looking for a reliable, good-value tech supplier who could also offer expert advice and a simplified ordering service. Ebuyer’s competitive pricing also played a part in the decision.

A dedicated account manager

Albacore’s Bev Battle describes their working relationship with Ebuyer account manager Zach Penn. “Our relationship is good with Zach. It’s essential having an individual port of call for product questions, stock availability and account queries. Zach is always on hand when I’ve had large orders for desktops and monitors. He has checked stock and arranged pallet deliveries several times for us throughout 2020.”

“Zach knows our business and the products we require to fulfil our orders, it’s very important to us and cuts down the amount of time in explaining to a new sales person every time I need a specific product. Zach is more aware of our requirements and understand the needs of our business. The business team are not familiar with those idiosyncrasies we have. It’s far better for our business to have an account manager we can speak to directly whenever we need to.”

Fast and efficient

“Many of Albacore’s clients rely on a speedy, efficient service, so we have to be on the ball as there’s potentially a big ‘knock-on’ effect. Our aim is to ensure that Albacore Systems have the right products, delivered swiftly and which represent excellent value.” says Zach Penn, Account Manager.