Boston Putford Case study


Providing the highest levels of service and innovation in the Emergency Response and Rescue Vessel Industry

Who are Boston Putford Offshore Safety?

With an enviable reputation for safety, reliability and customer focus built up over the past 35 years, Boston Putford Offshore Safety Limited is renowned for providing the highest levels of service and innovation in the Emergency Response and Rescue Vessel Industry. The company’s knowledge and crews experience of the fierce tides and shifting sands encountered in the southern North Sea gas basin is unrivalled.

Where does Ebuyer fit in?

Boston Putford joined Ebuyer in October 2020, and IT Engineer/Administrator Owen Bottoms says that Ebuyer has surpassed all his expectations. “The customer Service is 5-star compared to all of our previous suppliers, plus the products are at the best prices compared to the others out there. I had also used Ebuyer’s services previously for personal products and had never been disappointed.

A dedicated account manager

“Jack Gibson is our account manager and he’s like a friend, really,” continues Owen. “He’ll always go the extra mile to complete our orders, find stock, find suitable products and get us the best prices. He’s always willing to chat about things and he also monitors things so that I don’t have to. Another really positive aspect of our relationship with Ebuyer is that he is always prompt with phone calls and emails. It may not seem like a big thing, but businesses sometimes need to move fast – and we never have to chase for things!”

Account manger Jack Gibson says, “Companies really appreciate a prompt service, as there are so may out there who don’t seem to care. Communication is the key to a good relationship, and in the business team we always try to move with haste!”

Overcoming challenges together

Can you give us an example of how Ebuyer has helped you overcome a challenge within your business? “We are often too busy to start getting into the appropriate licences required for some of our products, and luckily, Jack is an expert – so he sorts that out for us. And his response is usually really quick, plus he gets us amazing discounts, too!”

Owen says that Jack is brilliant at finding products that he can’t even find himself, and that Ebuyer consistently beats the prices of its competitors. “Even if Ebuyer can’t beat a price, they will price match them. But getting the right prices is only part of what we need as a business. Jack monitors our orders and deliveries – always ensuring that the product is what we asked for.

“The business team are prompt,” continues Owen, “And are very quick to find out information for things I don't know enough about. There’s no way I would have the time to start chasing external suppliers for competitive pricing and delivery. Both Jack and the Business team do a wonderful job and are always ready to help where they can.”