Dental support Case study



Who are Dental Support?

Dental Support UK provide effective IT support services and computer systems for Dental practices throughout the UK. Their comprehensive IT services can easily accommodate dental practices from the small start-up, to the multi-site dental practice.

Providing solutions that deliver what their clients need is where Dental Support UK’s IT Support succeeds - providing all the services that you’d expect from an internal IT department, at a fraction of the cost, and with a far greater depth of knowledge of the IT industry.

Where does Ebuyer fit in?

Like all IT providers, having a reliable, cost-effective and knowledgeable supplier is crucial for their day-to-day operations. Dental Support joined Ebuyer in June 2019 and have since benefitted from having a designated account manager who has the experience to tackle issue as they arise, and provide the best solution, at the best prices.

A designated account manager

Dental Support’s Maria Ford says, “Our account manager Zach Penn is very professional, courteous, helpful and informative. He actually cares about his client’s needs and he goes out of his way to try to source products for us in these testing times.”

Like all Ebuyer staff, Zach has had extensive training and is an expert in sourcing the best products at the best prices for clients, in the shortest amount of time. “I’m passionate about getting the best deals for my clients. I know how much they appreciate the time and effort I put in, and hopefully it makes their life easier and saves them money at the same time.”

“I love working with businesses on a daily basis, it really is a team effort to get the best products at the best prices for them. It’s really satisfying to get a specialist piece of tech from a contact, when they’re not easy to get hold of!”

Going above and beyond

Maria adds, “There have been several occasions where Zach has managed to source products for us even when Ebuyer had no stock available, which meant we could fulfil our own customer’s orders.” It is this attention to detail, and having the industry knowledge which has enabled Dental Support UK to service their own clients effectively.”