Who are Mark One Consultants?

Somerset-based Mark One Consultants limited were founded in 1998 by Mark McLaughlin, providing a variety of I.T. services to local businesses.

In 2008, the company moved into the software development arena and with the assistance of an existing client, their first commercial software package was launched a year later.

Now with an established software development department and an ever- growing team of certified professionals heading up the I.T. services department, Mark One Consultants provide their clients with the complete I.T. service. From day-to-day help desk support, to onsite ICT visits, hardware installation and setup, through to bespoke database applications, apps and related services.

A designated account manager

Mark One management team member Kerry- Marie Mclaughlin says, “We have a good relationship with Zach Penn, our account manager and as a business we find Zach really easy to deal with, he understands our processes and is extremely helpful on ordering.”

“Ebuyer has helped us secure stock of items and Zach has helped us save money by holding items during the day - so we process just one delivery.”

Kerry-Marie stresses how important it is to know that Mark One have a ‘hotline’ to an account manager they know who has their best interests at heart. She says, “It is easy to just email one person than place orders throughout the day. We sometimes have queries or issues - and Zach is always prompt at replying and dealing with anything. It also means when I take annual leave the IT staff can still place orders without needing my business card. We also have found that if something is out of stock there is sometimes the option with Zach to get it custom built so we can have it quicker.”

“Before having an account manager it could take a little longer to get back to us regarding returns or queries or hardware faults. With Zach we can just order straight through him and deal with him direct, making the process much smoother.”