Login Problems
Having issues logging into your Ebuyer account? The usual cause of sign-in difficulty is an incorrect password.
Login Problems - Options
This can be easily resolved by using the 'Forgotten Password' link on the sign-in page to reset your details.
Remember to use the email address you gave when you registered with Ebuyer.
| Troubleshooting - In rare circumstances, a password reset may not allow you to overcome your sign-in troubles. If you are still having difficulty, it could be worth checking the following: |
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| Ensure Javascript and cookies are enabled in your browser |
| Double-check that you are using the same email address you used to register with Ebuyer. |
| Be aware that the sign-in process is case-sensitive. |
| Ensure that you enter your email address and password exactly as you did when you created your account. |
| Delete any white space either before or after your email address and password. This is more likely to occur if you cut and paste details from another source. |
| Your firewall may be preventing you from accessing the site. Check your firewall settings, especially if you are using the Internet Firewall Connection in Windows XP. |
| If you are viewing the site over a network, check with your network administrator regarding possible restrictions. |
| Check firewall settings in security software, such as Norton and Zone Alarm. |