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Plan Overview

Printer

Supplies auto-delivery

Onsite service

Fixed monthly fee

How does it work?

When you sign up for an HP Print At Your Service plan, you receive a new HP printer, Original HP supplies delivered as you need them, and Next Business Day Onsite Service—all included in one low monthly fee with great savings built in.

Plans are based on the number of pages that you print, not on how many cartridges you use. If you do not print all of your plan pages in a month, your unused pages will be rolled over for up to one year. If you print more pages than your monthly plan amount and have no rollover pages to use, the extra pages you print will automatically be added at the same cost per page as your current plan (billed in 100-page increments).

What does the monthly fee cover?

Based on the plan you selected, your monthly fee pays for use of the HP printer, Next Business Day Onsite Service, and Original HP supplies with automated delivery. All you have to do is provide the paper.

What counts as a “page”?

A printed page counts the same whether it’s black and white, a color document, or a photo.2 Pages are counted per printed side, thus a two-sided document would count as two printed pages.

What if I print less than my page plan?

If you do not use all your plan pages in a month, your unused pages will be automatically rolled over for future use. These pages will be kept in your account as rollover pages. Your rollover pages are available for up to one year. You can view and monitor your usage using the HP Print At Your Service Customer Portal.

What if I print more than my page plan?

If you have printed all of the pages in your plan and have used all of your rollover pages, the extra pages you print will automatically be added at the same cost per page as your current plan. You will be billed for these extra pages in 100-page increments.

How do I know exactly how much I print every month?

You can find out how many pages you have printed, how many rollover pages are available, and how many additional page blocks you have purchased by signing in to the HP Print At Your Service Customer Portal.

What happens to my page plan at the end of one year?

Your page plan will automatically renew on your anniversary date for a maximum of five years unless adjusted or canceled by you.

Can I change my page plan?

Yes, you can make adjustments to your page plan based on your print history or expected print needs. Adjustments to your page plan will become effective on your annual anniversary date and will not apply retroactively. Plan changes must be made at least 90 days prior to your plan anniversary date.

Can I cancel my page plan?

Yes, you can cancel your page plan with no penalty. The cancellation will become effective on your annual anniversary date. Cancellation of your page plan will terminate the supplies and service portion of your HP Print At Your Service plan. To cancel your page plan, you must notify HP Print At Your Service Call Center at least 90 days prior to your anniversary date.

What are the customer requirements for HP Print At Your Service?

Once you receive your HP Print At Your Service printer, it must be connected to the office network. Be sure to also connect your HP Print Management Device right away to ensure you receive the ink and toner included in your plan.

What happens at the end of my HP Print At Your Service plan?

At the end of your plan, you return the HP printer and have the option to start a new HP Print At Your Service Plan with a new HP printer.

Supplies

How do I get my supplies?

HP will send replacement cartridges as you need them—before you run out of ink or toner. When your HP Print At Your Service printer is connected to your office network and the HP Print Management Device is connected to the Internet, your printer automatically orders supplies when you are running low.

How long will it take to get my supplies?

Your printer will take shipping time and regular supply usage into account when it orders your cartridges. Cartridges are sent using standard shipping and should be received within 48 hours of shipment.

Service and support

What kind of service is included in my HP Print At Your Service plan?

Your plan includes Next Business Day Onsite Service.1 Service features include: onsite hardware support by a trained HP print technician, replacement parts and materials, plus remote installation support as needed.

How do I request service?

To request service in the U.S., please call 1.888.736.7875. For service in the U.K., please call 02076608485.

Are repair parts (and limited long-life consumables) included in the plan?

Yes, necessary repair parts and limited long-life consumables are included in your plan.

Will HP deliver Next Business Day Onsite Service to my remote location?

Service levels and response times for HP Print At Your Service may vary depending on your geographic location. Service will be delivered based on the customer location specified in the initial agreement. For details, see the HP Print At Your Service Information Document available at hp.com/go/pays.

Plan setup and billing

How long will it take to sign up for HP Print At Your Service (credit approval process)?

In many cases, credit approval happens within minutes; however in some cases it can take up to 48 hours.

When will I need to pay the first bill?

Your first HP Print At Your Service payment is due on the first day of the month following the acceptance date of the agreement.

Who do I contact if I have an issue with my bill or HP Print At Your Service agreement?

Please contact your HP Print At Your Service Financial Partner.

How will I pay for my plan?

Your HP Print At Your Service Financial Partner has made it easy for you to pay for your HP Print At Your Service plan via ACH (Automatic Clearing House). Payments are consistently the same, making ACH predictable, simple to manage, and secure.

Just another reason why

it PAYS to print with HP.