Me at Ebuyer
One of my first roles was as Product Manager, and during my 13 years I’ve also been Business Support Manager. Four years ago I became the Business Solutions Sales Manager. This variety of roles has given me a great working knowledge of Ebuyer and its processes – so I can focus on truly helping customers.
My role is Business Solutions Sales Manager
This role has given me a great insight into new areas and how best to protect the business. Ensuring the team are up to date with accreditations and exams is part of making sure Ebuyer stays ahead. We all take the opportunities to learn and better ourselves – and that really pays off. It’s a good feeling when you’ve contributed to a customer achieving something for their business.
Keeping on top of things
Things in IT change frequently, so it’s so important to protect yourself and the business. Finding out about new products, and learning about developments in the tech world has been a great asset. It’s something my Team naturally do and I’m very proud. Being organised is also really important!
I love anything Disney! My favourite characters are Goofy and Ariel. My favourite film is The Little Mermaid but I’ve got a soft spot for Toy Story. I’ve been to Disneyland in Paris and Orlando, Florida. I was lucky enough to go almost every year between the ages of 8 and 17!
My role at Ebuyer
I’m the company’s Server and Software specialist. Both are an integral part of keeping businesses running. By connecting with me you’ll be able to discuss exactly what you need. There are so many options available, but I’m here to help! We can go through what you’ll use the Server for, and what software your business needs, and I’ll build a bespoke quote / spec to suit you!
I started at Ebuyer in April 2012, so I’ve been able to see our business develop. At first I worked as an Account Manager but I got more and more involved in the Software side of things. That has always interested me – my main background is in Software. I love helping businesses work their way through the dark arts of Software Licensing, and making sure they understand what they need and why, so that they can go away with a understanding of what they are buying.
Well, some people might find this a bit sad… But I was once ranked as the third best Pro Evolution Soccer Player, online.
Me at Ebuyer
I worked in account management for two years before the Solutions Team. My specialism is AV Solutions and networking. Four years ago, after a year of managing AV projects and growing the number I took it on full time. I’m totally focused on providing AV solutions.
AV is exciting!
I love putting together AV for huge video walls. It really catches the eye, unlike other less glamorous areas of IT! The industry changes with new products and innovations. I’m interested in keeping up to date. Whether you’re looking for a large format display for the office or a touchscreen panel for a classroom, I like to facilitate the right tech.
The best thing about Ebuyer
You have to stay up to date. Don’t be a company ‘stuck in its ways’. Things change every day, particularly in tech. If you don’t stay ahead of the curve your competition will!
I studied at Lancaster University, specialising in International Law and Human Rights. A law degree might not seem essential to a Solutions specialist role... but the law is intricate, and sometimes solutions are too. It really helps to be familiar with the need for attention to detail!
I joined Ebuyer in May 2016 as an Account Manager and I enjoyed the work, but wanted to move into something that was a bit more technical and high-end. I spoke to my manager at the time and they created the role of Workstation and Storage Specialist specifically for me. That’s one of the positive things about Ebuyer – if you have a passion for something they’ll try and give you the opportunity to move into that particular area. It makes for a happy and highly motivated workplace.
As an accredited HP Workstation Specialist, I love knowing and talking about the latest high-end tech, so I’m now in the perfect role. Because I’m passionate about the subject, my enthusiasm hopefully comes across to the businesses I help. I think the key attribute required is: listen to your customers - I always think that we have two ears and one mouth for a reason!
Nothing gives me more satisfaction that helping a business solve a problem. Every business is different and by listening and understanding their needs, we can help them make the right decisions.
I would describe myself as a ‘minimalist’. I only keep what’s necessary, so if you ever came to my house, it almost looks like no one lives there! Some people don’t like to throw anything away, whereas I don’t like to keep anything. Everything has to have a purpose!
Me at Ebuyer
I started working for Ebuyer in October 2019, and have found it a company you can really contribute to. If you have ideas the management are responsive and, of course, everyone works hard to achieve the Solutions Team goal of providing solutions to issues our customers might have.
I trained at the largest NAS distributor in the country and I’ve focused on that area ever since. It’s something that I’m good at! I’ve also been an Account manager for a medium-sized storage distributor. I learned a lot there too. Everything I’ve learned in previous employment, I put to good use at Ebuyer.
I love implementing a full storage and networking solution that really helps a customer. There’s nothing like the feeling when a customer tells you they’ve seen a big increase in the performance of their IT infrastructure, and subsequently their core business. It’s so fulfilling.
One of the key things is to always look at the bigger picture. Plan for several years in advance, as best you can - especially with storage. If you follow this rule, you don’t have to buy twice.
I hold accreditations in Sonicwall and others, but when I’m not working towards qualifications or thinking about work at Ebuyer I’m concentrating on my gardening. I’m really into my garden at home. I love seeing things grow and bloom. You might say I was obsessed with gardening, actually!
My role in the Solutions Team
My role at Ebuyer is to provide the rest of the Solutions Team, and (most importantly) our customers, with administrative assistance. So it’s quite a varied role I have. Each day can be quite different and filled with a variety of tasks. For instance, I help Ebuyer customers obtain tracking and an ETA for their orders, and I also assist in resolving any issues which they might have arising from or relating to their orders. I really enjoy getting to grips with issues, and solving customer queries - and I pride myself on doing everything to the sort of high standard I would expect to receive myself when I am a customer!
I studied English literature and Information Technology when I was at college. I have a Level 2 NVQ in Business and Administration qualification, and I’m also HP Workstation Sales Certified as of 2019. I came to Ebuyer initially as an apprentice, undertaking Business and Administration. When I’d completed that apprenticeship I was offered the opportunity to work full time within the Solutions Team. I was delighted to accept as I like the company and I love my role within it!
I enjoy walks in the countryside (as long as they’re not too long, that is!). Nothing beats fresh air, and walking is a great way to keep fit. Going for a walk, away from everything, also gives me the chance to process my day.