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HP 3 year Next Business Day Onsite with Defective Media Retention Thin Client Only Hardware Service

  • Extended service agreement
  • 9 hours a day / 5 days a week
  • Next business day
  • 3 years

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QuickFind: 675558

Mfr part code: U0VE3E

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    HP 3 year Next Business Day Onsite with Defective Media Retention Thin Client Only Hardware Service Product Description

    Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware,as well as selected multivendor equipment. This flexible HP Care Pack packaged service covers desktops,workstations,servers,notebooks and laptops,network equipment,and printing.

    Remote problem diagnosis and support
    HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

    Next business day onsite response
    For issues that cannot be resolved remotely,an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition,repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

    Escalation management
    Established escalation procedures enlist specialized expertise from HP and selected third-parties.

    Defective Media Retention Service
    A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk,without paying for the replacement.

    Technical Specifications

    Details

    Service & Support Details Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday ¦ Technical support - remote monitoring - 3 years ¦ Defective media retention - 3 years
    Service & Support Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - remote monitoring - 3 years ¦ Defective media retention - 3 years

    Compatibility Information

    Designed For HP t5540, t630, t730 ¦ HP Flexible Thin Client t510, t520, t620, t620 PLUS, t820

    General

    Type Extended service agreement
    Service Included Parts and labour
    Location On-site
    Full Contract Period 3 years
    Response Time Next business day
    Service Availability 9 hours a day / 5 days a week
    Covered Configurations 3/3/3 warranty

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