The Ebuyer Price Match Promise

We'll match any retailer - even in the sales!

Here at Ebuyer.com we offer a massive number of products and can confidently say most of our prices are lower than our competitors. However, if you do find any of our products cheaper elsewhere within 7 days of purchase let us know and we will be happy to match that price and refund the difference.

price.match@ebuyer.com

0371 521 3300

How to claim your price match

If you do find one of our products cheaper on a competitor's website it is easy to claim your price match refund. Simply call our customer services on 0371 521 3300 or email price.match@ebuyer.com.

All we need is a few details

  • Your order number
  • The product's Ebuyer quickfind code
  • The competitor's name
  • The competitor's product price

If we confirm the competitor's price is lower than our own we will match their price or refund the difference to you. Please note that your price match refund will be credited to your account as account credit. The price match refund account credit will be valid against any purchases for a period of 3 months.

Terms and Conditions

  • Price match only applies against a single product purchase. Bundles or multi-product transactions are not included
  • Price match only applies to products purchased online. In-store purchases do not qualify
  • Price of the comparison match product must be publicly available and only the price when Ebuyer validate the claim will be honoured.
  • The competitor’s product must be identical to the one sold by Ebuyer.com including brand, model, size etc.
  • The competitor must be based in the UK
  • The item matched must be available for sale, in stock, and for immediate delivery or collection
  • We do not price match resellers or auction sites such as Ebay. Amazon.co.uk, factory outlets, home shopping networks, and liquidation sales are also excluded from the Ebuyer price match promise
  • The price match promise only applies to brand new products. Used or reconditioned products are not included
  • Any website pricing errors on either Ebuyer.com or the competitor's website are excluded from the price match promise as well as typographical errors, affiliate offers, voucher codes, gift vouchers, and any other media discounts
  • Rebates or benefits from competitor's price match promises are excluded
  • Competitions, free gifts, and giveaways are excluded from the Ebuyer price match promise
  • Ebuyer’s decision will be final on any claims made under our price match promise
  • We reserve the right to withdraw our price match promise at any time
  • These terms and conditions do not affect your statutory rights