Ebuyer Careers

Careers at Ebuyer

Welcome to Ebuyer

We are located in state of the art facilities in Howden, a small market town in the East Riding of Yorkshire. Situated 1 mile from Junction 37 off the M62, we are within commuting range for Selby, Doncaster, Hull, York, Leeds and Sheffield. Howden train station is approximately 1 mile from the town square and is served by First TransPennine Express, GNER and Hull Trains ensuring excellent transport links with the rest of the UK.

Recent Developments

Ebuyer has introduced a number of new services, making it easier than ever for customers to make online purchases. Our customers can now order on Saturday and Sunday for Monday deliveries, as well as order up to 11pm for next day deliveries (6pm on a Sunday for Monday delivery).

Keeping Fit

Fancy a body workout to match the brain training involved in being part of Ebuyer? All employees are offered free membership to the company’s onsite gym and fitness centre. Containing up-to-date cardio and weights equipment, the gym has extended evening and weekend opening times meaning employees can benefit from personal fitness during or after office hours.

Ebuyer Canteen

The Ebuyer canteen offers a wide selection of hot and cold food, snacks and drinks to all Ebuyer staff including meal of the day ‘specials’. Open throughout your working day, the Ebuyer staff canteen caters to all your lunchtime and break needs.

If you wish to be part of a successful team and have the opportunity to progress in a rewarding environment please refer to our job vacancies listed below. To apply for any of these positions please email a copy of your CV with a covering letter to careers@ebuyer.com, stating which position you are applying for.

Please note: Ebuyer do not accept introductions/CVs from headhunters, agencies or suppliers that have not signed a formal agreement. Therefore, any CV received from an unapproved supplier will be considered unsolicited, and the company will not be obligated to pay a referral fee.

careers@ebuyer.com

Current Vacancies

Position: Imports Assistant
Full time position

Hours: 40 hours per week

Salary: Negotiable based on experience

Location: Howden, East Yorkshire

Responsible to: Imports Manager/ Product Development Manager

Job Summary

To achieve the department objectives in line with the corporate strategy and vision for which the job holder is directly responsible, and continuously improve performance.

The role of the Imports Assistant is to effectively manage and maintain invoices, purchase orders and other relevant documentation for Ebuyer’s Imports department. In addition to this you will play a large part in the development of new own brand products by liaising with the product management team and marketing team.

Duties and Responsibilities

  • Ensure that all relevant spreadsheets are maintained and kept up-to-date with order and delivery dates.
  • Create and manage POs and invoices.
  • Liaise with Ebuyer’s internal accounts department, freight companies and China-based manufacturers on a regular basis via e-mail, telephone and fax.
  • Work closely with our chosen freight forwarder to clear goods through customs, authorize invoices and answer any queries.
  • Work closely with the product management team and marketing team to develop new products in line with our current own brand development plans.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.

Technical

  • Competence with Microsoft Office and its relevant functions.
  • The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
  • Relationship management and interpersonal skills
  • Good time management, in order to effectively coordinate groups and individuals.
  • Results oriented.

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • "Can Do" attitude.

Credentials and Experience

  • Any previous administration experience is valued.
  • Experience in own brand development would be an advantage.
  • Knowledge and experience in the process of importing from the Far East would be highly valued.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to Sarah Major (sarah.major@ebuyer.com) stating which position you're applying for as shown above.

Position: Business Support Assistant
Full time position

Hours: 40 hours per week

Salary: £17,000 basic (+ up to £500 per quater bonus)

Location: Howden, East Yorkshire

Responsible to: Business Support Manager

Job Summary

The role of the Business Support Assistant is a front line support role to Ebuyer Business’ pool of customer accounts. Ranging from SMB to public sector & corporate accounts, effective communication with these customers is essential to maintain and increase their level of business spend with Ebuyer. The role requires the ability to work as part of a team & at times under your own initiative to support the internal and external sales force, by way of undertaking their administrative tasks in order to indirectly contribute to the monthly sales targets.

Duties and Responsibilities

  • Processing of business account applications, and the subsequent profiling of the applying customers
  • Providing support for the sales executives including, returns processing, bid desk quoting, order flow, and other general administrative tasks
  • Providing the highest level of support for customer leads within the SLA, including directing appropriate leads to the sales teams
  • Take ownership of customer queries and complaints and see them to resolution by contacting internal departments, couriers and suppliers
  • Undertake basic product training in order to offer relevant advice to business customers
  • Processing of large orders including liaison with the warehouse & external couriers
  • Maintain key relationships with internal departments, plus external contacts at distribution, transport couriers and suppliers
  • Additional Ad Hoc activities requested by the Support or Sales manager
  • Project a positive image of Ebuyer and the business department at all times.
  • Adhere to stated policies and procedures regarding health and safety in the workplace
  • Pursue personal development of skills and knowledge in order to effectively perform the role

Technical

  • The ability to type and word-process various documents and electronic information.
  • The adeptness to manage, organise and update relevant data using database applications.
  • Competence with Microsoft Office and its relevant functions.
  • The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
  • Good time management.
  • Willingness to learn.
  • Resilient and flexible team skills.
  • Results oriented.

Credentials and Experience

  • Maths and English GCSE grade C or above, or equivalent.
  • A degree of IT knowledge is desirable for the position

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Position: Customer Support Advisor

Hours: 40 hours per week - Monday - Friday

Salary: £13,500 per annum (£14,000 after probation)

Location: Howden, East Yorkshire

Responsible to: Head of Customer Operations

Job Summary

The role of the Customer Support Advisor is to provide excellent customer support via phone, e-mail, letter and the internal electronic system. Liaising with internal departments, couriers and suppliers is crucial in order to solve customer queries, requiring a high level of communication. The main objective of those in the position is to achieve a response time of 24 - 48 hours to all correspondence and complaints, in order to maintain effective customer support and a satisfied consumer market. Personal and group objectives include meeting STATS that have been set by the Customer Support Supervisor.

Duties and Responsibilities

  • Provide the highest level of Customer Support via phone, e-mail, letter and the internal electronic system.
  • Answer customer calls within the SLA.
  • Respond to all customer correspondence within the SLA.
  • Take steps to resolve customer queries and complaints by contacting internal departments as well as couriers and suppliers.
  • Deal with complaint emails and letters.
  • Establish and maintain effective working relationships with co-workers, supervisors and the general public.
  • Maintain a consistent and professional attitude.
  • Take on additional duties when required by your Manager if possible.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.

Technical

  • The ability to type and word-process various documents and electronic information.
  • Communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.
  • Operate and record call type sheets.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
  • The ability to deal with complaints in a patient and professional manner.
  • The ability to work well in a team to meet common goals and objectives.
  • Prioritisation of workload to ensure a satisfied market.

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • "Can Do" attitude.

Credentials and Experience

Any previous experience is valued.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Position: Assistant Product Manager (Consumer Electronics)
Full time position

Hours: 40 hours per week

Salary: £17,000 per annum + quarterly bonus

Location: Howden, East Yorkshire

Job Summary

The role of the Assistant Product Manager is to provide help and support to their Product Manager in order to maximise the revenue and profit of their chosen category, through buying, pricing, promotion, merchandising, and stock management. Excellent organisation and communication skills are essential for such a role.

Duties and Responsibilities

  • Liaise with suppliers and create products on the Ebuyer systems
  • Populate products with images/videos, full description and specification
  • Bundle and related product management
  • Ensure that products are enabled for Moorgate where applicable
  • Ensure that store, category and sub-category pages are populated with correct products as specified by the buyer
  • Placement of manual stock orders to the suppliers
  • Management of all goods in and accounts queries
  • Creation of reports to assist the buyer as required including slow sellers, overstocks etc.
  • Liaise with returns department and suppliers to create RMA for faulty products
  • Price management and maintenance
  • Housekeeping of all attributes to the external site
  • Overview of marketing activity and ensure all activity is “actioned” in line with supplier agreements
  • Raising of marketing invoices with supporting “proof of activity”
  • Take responsibility for your chosen category in the absence of the Product Manager.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.

Technical

  • Competence with Microsoft Office and its relevant functions.
  • The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative – the ability to make decisions and follow them through to achieve a perceivable objective.
  • First-class range of negotiation skills honed in a variety of trading environments from one-off deals to managing strategic partnerships.
  • Good time management and team-working skills.
  • Results orientated.

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • "Can Do" attitude.

Credentials and Experience

  • Any previous experience is valued.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Position: Business to Business Sales Executive
Full time position

Hours: 40 hours per week

Salary: £17,500 basic (£30,000 OTE)

Location: Howden, East Yorkshire

Responsible to: Business to Business Sales Manager

Job Summary

To achieve the department objectives in line with the corporate strategy and vision for which the job-holder is directly responsible, and continuously improve performance.

The role of the B2B Sales Executive is to prospect and develop new and existing opportunities via outbound telesales activity, by targeting small, medium and large business customers. This can be accomplished through the use of outbound calls in order to build relationships with potential customers, securing their interest in the products Ebuyer has to offer and closing deals to produce revenue and profit.

Duties and Responsibilities

  • Make outbound calls at a level agreed with the Sales Team Leader and/or Sales Manager.
  • Meet talk time levels as agreed with the Sales Team Leader and/or Sales Manager.
  • Offer quotations to potential business customers.
  • Maintain cooperative and productive inter-departmental relationships and procedures in order to deliver exceptional customer services at all times.
  • Identify and close opportunities for value added services sales e.g. configuration, installation and leasing.
  • Liaise with suppliers for product information and E.T.A.s.
  • Offer technical support for IT products whenever possible.
  • Take personal responsibility for and actively engage in product, system and skills training and development.
  • Take responsibility for determining and satisfying the needs of accounts, ensuring client satisfaction as the basis for further business.
  • Produce revenue and profit in line with company and individual targets.
  • Encourage clients to visit and use the website.
  • Order input to the Ebuyer sales order processing system within Ebuyer policy and procedure.
  • Project a positive image of Ebuyer and the department at all times.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.

Technical

  • The ability to type and word-process various documents and electronic information.
  • The adeptness to manage, organise and update relevant data using database applications.
  • Competence with Microsoft Office and its relevant functions.
  • The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
  • Good time management.
  • Willingness to learn.
  • Resilient and flexible team skills.
  • Results oriented.

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • "Can Do" attitude.

Credentials and Experience

  • Maths and English GCSE grade C or above, or equivalent.
  • Experience in a sales team or similar environment is desirable for the position.
  • Knowledge of reseller market and competitors is valued.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Our Sister company - Wren Kitchens - is hiring too!

We have positions available in our sister company, follow this link for more information on a great career with Wren Kitchens