Position: Customer Support Advisor.

Hours: 40 hours per week – Monday – Friday

Salary: £13,500 per annum (£14,000 after 3 months service)

Location: Howden, East Yorkshire

Responsible to: Head of Customer Operations

Job Summary

The role of the Customer Support Advisor is to provide excellent customer support via phone, e-mail, letter and the internal electronic system. Liaising with internal departments, couriers and suppliers is crucial in order to solve customer queries, requiring a high level of communication. The main objective of those in the position is to achieve a response time of 24 - 48 hours to all correspondence and complaints, in order to maintain effective customer support and a satisfied consumer market. Personal and group objectives include meeting STATS that have been set by the Customer Support Supervisor.

Duties and Responsibilities

• Provide the highest level of Customer Support via phone, e-mail, letter and the internal electronic system.
• Answer customer calls within the SLA.
• Respond to all customer correspondence within the SLA.
• Take steps to resolve customer queries and complaints by contacting internal departments as well as couriers and suppliers.
• Deal with complaint emails and letters.
• Establish and maintain effective working relationships with co-workers, supervisors and the general public.
• Maintain a consistent and professional attitude.
• Take on additional duties when required by your Manager if possible.
• Adhere to stated policies and procedures regarding health and safety in the workplace.
• Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
• Pursue personal development of skills and knowledge in order to effectively perform the role.

Technical

• The ability to type and word-process various documents and electronic information.
• Communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
• The ability to navigate external systems and websites.
• Operate and record call type sheets.

Professional

• Excellent communication skills in order to deal with a variety of individuals and issues.
• Initiative – the ability to make decisions and follow them through to achieve a perceivable objective.
• The ability to deal with complaints in a patient and professional manner.
• The ability to work well in a team to meet common goals and objectives.
• Prioritisation of workload to ensure a satisfied market.

Attitudes and Behaviours

• Responsibility.
• Adaptability.
• Attention to detail.
• Self-sufficiency.
• Self-motivation.
• Dedication to see projects through to completion.
• "Can Do" attitude.

Credentials and Experience

Any previous experience is valued.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Position: Business to Business Account Manager

Hours: 40 hours per week

Salary: £15,000 + commission OTE £30,000

Location: Howden, East Yorkshire

Responsible to: Business to Business Sales Manager

Job Summary

To achieve the department objectives in line with the corporate strategy and vision for which the job holder is directly responsible, and continuously improve performance.

The role of the B2B Account Manager is to proactively manage all current business credit accounts, whilst liaising with potential and current B2B customers in order to increase sales and improve company communication links.

Duties and Responsibilities

• Proactively develop and maintain Ebuyer's business customer credit accounts.
• Provide B2B customers with open quotations.
• Check awaiting dispatches for late deliveries, and correct any problems or queries in the appropriate manner.
• Call a minimum of 30 customers per day, in order to influence further sales, monitor competitor activity and develop communication links with new businesses.
• Liaise with internal departments to ensure effective communication in the event of any delivery concerns and customer dissatisfaction.
• Organise and manage all orders in process that are awaiting stock or payment.
• Identify areas for add-on sales from open orders.
• Answer all relevant correspondence.
• Project a positive image of Ebuyer and the department at all times.
• Adhere to stated policies and procedures regarding health and safety in the workplace.
• Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
• Pursue personal development of skills and knowledge in order to effectively perform the role.

Technical

• Competence with Microsoft Office and its relevant functions.
• Competence with Facflow, FAME and other similar programs.
• The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.

Professional

• Excellent communication skills in order to deal with a variety of individuals and issues.
• Initiative – the ability to make decisions and follow them through to achieve a perceivable objective.
• Good time management and team-working skills.

Attitudes and Behaviours

• Responsibility.
• Adaptability.
• Attention to detail.
• Self-sufficiency.
• Self-motivation.
• Dedication to see projects through to completion.
• "Can Do" attitude.

Credentials and Experience

Any previous experience is valued.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter and examples of your work to careers@ebuyer.com stating which position you're applying for as shown above.

Position: Technical Support Advisor

Hours: 40 hours per week – Monday – Friday

Salary: Dependent on Experience

Location: Howden, East Yorkshire

Job Summary

To offer technical advice and support to customers via inbound calls as well as other electronic communication. You will need to be forward thinking and find a resolution for every return request received by customers.

To achieve the department objectives in line with the corporate strategy and vision for which the job holder is directly responsible, and continuously improve performance.

Along with this you must provide customers with an excellent customer service at all times, this will be coupled with the task of meeting customer needs by providing support under the current Customer Support Model.

Duties and Responsibilities

• Indentify customer's reason for return; acknowledge opportunities to provide technical support to customer with an aim to avoid products being returned.
• Promote the advantages of products being returned direct to the manufacturer staying within the distance selling regulations.
• Respond to inbound queries by offering technical guidance on ebuyer products.
• Take steps to resolve customer queries and complaints by contacting internal departments as well as couriers and suppliers.
• Respond to all customer correspondence within the SLA.
• Project a positive image of Ebuyer and the department at all times.
• Adhere to stated policies and procedures regarding health and safety in the workplace.
• Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
• Maintain a consistent and professional attitude.
• Take on additional duties when required by your Manager if possible.

Technical

• Wide range of product knowledge and the ability to offer excellent technical support.
• To manage, organise and update relevant data using database applications.
• Competence with Microsoft Office and its relevant functions.
• The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
• The ability to navigate external systems and websites.

Professional

• Excellent communication skills in order to deal with a variety of individuals and issues.
• Initiative – the ability to make decisions and follow them through to achieve a perceivable objective.
• The ability to work well in a team to meet common goals and objectives.
• Prioritisation of workload to ensure a satisfied market.
• Excellent time management skills
• Motivated by results and driven to succeed.

Attitudes and Behaviours

• Responsibility.
• Adaptability.
• Attention to detail.
• Self-sufficiency.
• Self-motivation.
• Dedication to see projects through to completion.
• "Can do" attitude.
• Excellent attendance and punctuality.

Credentials and Experience

• Product awareness of Ebuyer products are essential
• Previous customer support experience an advantage
• Previous technical support experience an advantage.

Apply for this position

If you think you're up to the challenge, then please send an up to date CV and covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Buyers Needed!

Due to recent expansion and category growth, Ebuyer.com – the largest independent online retailer, are looking for Buyers to join our professional and dedicated team.

Various categories are available from office equipment to health and beauty, so if you have a sound knowledge of selection, pricing, reordering and cataloguing we would like to hear from you!

This is a great opportunity for talented individuals to take the next step in their career and join a true success story.

Here's a little about the role itself:

Job Summary

The role of the Buyer is to maximise the revenue and profit of their chosen category, through buying, pricing, promotion, merchandising, and stock management. Continually comparing Ebuyer's products with those of its competitors whilst negotiating prices with suppliers and manufacturers is essential in order to provide customers with the lowest possible price.

Duties and Responsibilities

• Quickly become an expert in the chosen market and offer a better range of products than Ebuyer's competitors.
• Maximise availability through buying the right quantities at the right time from multiple sources, whilst working with manufacturers and suppliers to secure allocation.
• Check pricing against competition on a daily basis ensuring Ebuyer offers the cheapest product prices.
• Negotiate lowest possible purchase prices.
• Secure deals on a daily basis and offer incredible savings to our customers.
• Minimise overstocks.
• Adhere to stated policies and procedures regarding health and safety in the workplace.
• Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
• Pursue personal development of skills and knowledge in order to effectively perform the role.

Knowledge, Skills and Abilities

Technical

• Competence with Microsoft Office.
• Communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
• The ability to navigate external systems and websites.

Professional

• Excellent communication skills in order to deal with a variety of individuals and issues.
• Initiative – the ability to make decisions and follow them through to achieve a perceivable objective.
• Results orientated.

Attitudes and Behaviours

• Responsibility.
• Adaptability.
• Attention to detail.
• Self-sufficiency.
• Self-motivation.
• Dedication to see projects through to completion.
• "Can Do" attitude.

Credentials and Experience

Previous experience in the market applied for is essential.

If you think you're up to the challenge, then please send an up to date CV and covering letter to careers@ebuyer.com.

And it doesn't end there – our sister Company Wren Kitchens and Bedrooms are looking for Buyers too.
Interested? Then click here to see for yourself.

Ebuyer.com are looking for top IT graduates…

Google us and you'll see, we're pretty awesome.

Ebuyer is a great place to work. If you enjoy a challenge, work hard, and have a great sense of humour, you'd love it here.

We think that tells you all you need to know about the graduate intake scheme at Ebuyer.com. But if you really want to keep things formal, have a gander at the below…

Ebuyer.com are seeking talented, enthusiastic IT graduates to join a dedicated and proactive team of IT professionals.

We are looking for candidates who have completed a computing or IT related degree, with demonstrable skills in the following areas:

Essential

• High level programming languages e.g. PHP, Java, Python, Perl, C++.
• Object oriented programming and design concepts.
• Relational database systems e.g. MySQL, SQL, Oracle.

Desirable

• Experience of setting up and managing web-servers e.g. Apache, IIS.
• Exposure to Linux based operating systems e.g. Ubuntu.
• Familiarity with version control systems e.g. CVS, SVN, Bazaar.
• Understanding of interface design and usability principles.

The ideal candidate will be self motivated and an excellent communicator, with a good sense of humour, who enjoys working both as part of a team or as an individual.

Benefits include:

• Hands on experience at one of the UK's leading e-commerce websites.
• The opportunity to work with and learn from a young, dynamic and sociable team, with over a century of combined development experience!
• Regular social events, from pub lunch Friday's to snowboarding trips!
• Excellent facilities (just off the M62 and main rail links), including free access to a fully equipped gym and on site canteen.

As a successful candidate you will have the chance to experience the full life-cycle of development on a range of projects, and find out what goes on behind the scenes to keep the modern e-business ahead of the game.

If you think you're up to the challenge, then please send an up to date CV and covering letter to graduatecareers@ebuyer.com.

Good luck!

Our Sister company - Wren Kitchens - is hiring too!

We have positions available in our sister company, follow this link for more information on a great career with Wren Kitchens