Ebuyer Careers

Careers at Ebuyer

Welcome to Ebuyer

We are located in state of the art facilities in Howden, a small market town in the East Riding of Yorkshire. Situated 1 mile from Junction 37 off the M62, we are within commuting range for Selby, Doncaster, Hull, York, Leeds and Sheffield. Howden train station is approximately 1 mile from the town square and is served by First TransPennine Express, GNER and Hull Trains ensuring excellent transport links with the rest of the UK.

Recent Developments

Ebuyer has introduced a number of new services, making it easier than ever for customers to make online purchases. Our customers can now order on Saturday and Sunday for Monday deliveries, as well as order up to 11pm for next day deliveries (6pm on a Sunday for Monday delivery).

Keeping Fit

Fancy a body workout to match the brain training involved in being part of Ebuyer? All employees are offered free membership to the company’s onsite gym and fitness centre. Containing up-to-date cardio and weights equipment, the gym has extended evening and weekend opening times meaning employees can benefit from personal fitness during or after office hours.

Ebuyer Canteen

The Ebuyer canteen offers a wide selection of hot and cold food, snacks and drinks to all Ebuyer staff including meal of the day ‘specials’. Open throughout your working day, the Ebuyer staff canteen caters to all your lunchtime and break needs.

If you wish to be part of a successful team and have the opportunity to progress in a rewarding environment please refer to our job vacancies listed below. To apply for any of these positions please email a copy of your CV with a covering letter to careers@ebuyer.com, stating which position you are applying for.

Please note: Ebuyer do not accept introductions/CVs from headhunters, agencies or suppliers that have not signed a formal agreement. Therefore, any CV received from an unapproved supplier will be considered unsolicited, and the company will not be obligated to pay a referral fee.

careers@ebuyer.com

Current Vacancies

We do our best to respond to all applications, however due to the volume we receive, it is not always possible for us to reply to every application.

Credit Controller

Hours: 40 hours per week

Salary: Dependent On Experience

Location: Howden, East Yorkshire

Responsible to: Customer Ops Manager / Risk & Res Team Leader

Job Summary

To achieve the department objectives in line with the corporate strategy and vision for which the job holder is directly responsible, and continuously improve performance.

The role of the Credit Controller is to ensure that potential Ebuyer business customers can be granted credit accounts when purchasing goods. This involves but is not limited to dealing with the Facflow system, processing credit applications, checking the verification of potential business customers, certifying that payment is taken and liaising with the company Fraud Analyst.

Duties and Responsibilities

  • Contact bad debt customers to chase payment on a weekly basis.
  • Organise and answer communication from customers, by both telephone and email.
  • Organise and process credit applications.
  • Check that credit applicants are listed on relevant databases to verify application details.
  • Be responsible for decision to accept or reject an application.
  • Record all validated applications on Facflow.
  • Process credit increases.
  • Upload company invoices and address errors that may arise.
  • Answer disputes from Ebuyer’s chosen bank.
  • Connect to Facflow and export data on a regular basis.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.

Skills and Experience

  • Competence with Microsoft Office and its relevant functions.
  • Competence with Facflow, Creditsafe and other similar programs.
  • The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative – the ability to make decisions and follow them through to achieve a perceivable objective.
  • Good time management and team-working skills.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Product Photographer

Hours: 40 hours per week

Salary: £20k - £23k

Location: Howden, East Yorkshire

Responsible to: Head of Online Marketing

Job Summary

Attention Photographers! The Ebuyer.com marketing team requires a passionate and creative product photographer to capture and show off our expanding range of online products.

If you have a background in product or still life photography paired with a creative and natural talent, you could be just what we are looking for! Ebuyer.com are one of the UK’s leading technology retailers, based in Howden East Yorkshire. We have two on site, multi media studios, fitted out with all the equipment you need to create stunning and informative images of our product range.

In order to succeed in this role, you will need to be confident in using a camera in a variety of studio and location based scenarios. You will also need to have some experience in using Adobe Photoshop CC and Light room. Any experience of HTML may also be useful, but is by no means necessary.

As the Product Photographer, you will be responsible for:

  • Taking image informative and immersive image galleries of our product range
  • Setting up photo shoot in various locations, often at short notice
  • Liaising with the marketing and Buying teams to meet their image requirements
  • Keeping to tight dead lines whilst not comprising quality
  • Creating lifestyle and high key studio set ups
  • Editing and uploading your images to the website.
  • Maintaining the studio as a safe working environment

Skills and Experience

  • Previous experience in Still life or Product Photography
  • An understanding of setting up studio lighting
  • Brilliant editing skills with a keen attention to detail
  • Great organisational and time management skills
  • A general interest in new developments and innovation in the photography industry.

Apply for this position

The photographer role will suit someone who is ideas led, creative, and able to work well under pressure as part of a fast paced team.

If this sounds like you, send your CV to marketingjobs@ebuyer.com

We are located in state of the art facilities in Howden, a small market town in the East Riding of Yorkshire. Situated 1 mile from Junction 37 off the M62, we are within commuting range of Selby, Doncaster, Hull, York, Leeds, Wakefield and Sheffield.

IT Technical Sales Specialist

Hours: 40 hours per week

Salary: £25k - £30k (£50k OTE after accreditation)

Location: Howden, East Yorkshire

Job Summary

Combine your strong technical and sales skills in this key role as an IT Technical Sales Specialist with Ebuyer, the leading online electrical retailer.

As an IT Technical Sales Specialist within our B2B Solution Team, your key role will be to provide front-line specialist sales advice in close liaison with fellow Solutions members and our B2B Sales Team, to solve customer queries, propose solutions and maximise revenue and margin. And we’ll train you to raise the profile of Ebuyer and ultimately achieve further accreditation. Working to set targets, including responding to our Solutions enquiries within the 48-hour timescale.

As an IT Technical Sales Specialist you'll provide the highest level of customer service and advice to our customers, as well as:

  • Liaising with other Solutions colleagues to maximise opportunities for optimum customer spend and engagement
  • Maintaining key Solutions relationships alongside B2B account managers
  • Managing a monthly opportunities pipeline.

Preferably educated to Degree level in an IT or technical discipline, as an IT Technical Sales Specialist you've already begun to develop detailed knowledge of IT specialist solutions in:

  • Network products and infrastructure (cisco accreditations 6.0, CCENT, CCT)
  • Server and data storage including NAS and SAN
  • Software and licensing
  • Audio/Visual large format display

And if you have a background in an IT sales team or similar environment, that's even better. With excellent all-round communication skills to enable you to deal with a wide range of individuals and issues, as an IT Technical Sales Specialist you've also got the initiative to make decisions and follow them through to achieve your objectives. First-class MS Office skills match good time management and real customer focus, as well as:

  • Resilience and flexibility
  • Skills around database applications
  • Ideally knowledge of the it market and competitors.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Business Support Assistant
Part time position

Hours: 2 days per week (Thursday and second day to be discussed)
Extra hours will be required when necessary

Salary: £15,000 (pro-rata for part time)

Location: Howden, East Yorkshire

Responsible to: Business Support Manager

Job Summary

The role of the Business Support Assistant is a front line support role to Ebuyer Business’ pool of customer accounts. Ranging from SMB to public sector & corporate accounts, effective communication with these customers is essential to maintain and increase their level of business spend with Ebuyer. The role requires the ability to work as part of a team & at times under your own initiative to support the internal and external sales force, by way of undertaking their administrative tasks in order to indirectly contribute to the monthly sales targets.

Duties and Responsibilities

  • Processing of business account applications, and the subsequent profiling of the applying customers
  • Providing support for the sales executives including, returns processing, bid desk quoting, order flow, and other general administrative tasks
  • Providing the highest level of support for customer leads within the SLA, including directing appropriate leads to the sales teams
  • Take ownership of customer queries and complaints and see them to resolution by contacting internal departments, couriers and suppliers
  • Undertake basic product training in order to offer relevant advice to business customers
  • Processing of large orders including liaison with the warehouse & external couriers
  • Maintain key relationships with internal departments, plus external contacts at distribution, transport couriers and suppliers
  • Additional Ad Hoc activities requested by the Support or Sales manager
  • Project a positive image of Ebuyer and the business department at all times.
  • Adhere to stated policies and procedures regarding health and safety in the workplace
  • Pursue personal development of skills and knowledge in order to effectively perform the role

Technical

  • The ability to type and word-process various documents and electronic information.
  • The adeptness to manage, organise and update relevant data using database applications.
  • Competence with Microsoft Office and its relevant functions.
  • The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
  • Good time management.
  • Willingness to learn.
  • Resilient and flexible team skills.
  • Results oriented.

Credentials and Experience

  • Maths and English GCSE grade C or above, or equivalent.
  • A degree of IT knowledge is desirable for the position

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Copywriter

Hours: 40 hours per week

Salary: £16k - £20k

Location: Howden, East Yorkshire

Responsible to: Head of Brand and Customer Experience

Job Summary

The Copywriter will be responsible for copywriting for internal and external campaigns and product information across all Ebuyer channels, ensuring all content is written to maximize sales and customer engagement opportunities.

Responsibilities

  • Creation of SEO friendly copy for landing pages and products, and continuous improvement of existing copy
  • Writing unique product descriptions
  • Writing customer communications
  • Work with features editor to deliver compelling content for ebuyer blog and SEO

Skills and Experience

  • Experience of copywriting for SEO and social media
  • Highly creative with excellent written communication skills
  • Strong attention to detail and grammar
  • Interested in technology, e-commerce, and popular culture
  • Organisation and time management
  • Stakeholder management

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to marketingjobs@ebuyer.com stating which position you're applying for as shown above.

Cloud Licensing Specialist

Hours: 40 hours per week - Monday - Friday

Salary: Negotiable on experience

Location: Howden, East Yorkshire

Responsible to: B2B Sales Manager

Job Summary

To achieve the department objectives in line with the corporate strategy and vision for which the job-holder is directly responsible, and continuously improve performance.

The role of the Software Licensing Solutions specialist is to provide front-line specialist sales advice & quoting within the B2B Solutions Team. Liaising with the other Solutions members and the B2B Sales Team, in order to maximise licensing revenue & margin, solve customer queries, and propose software solutions. Further to this, both informal and formal training will be undertaken to raise the profile of Ebuyer and ultimately achieve vendor accreditation. Meeting targets set by the business is also essential for the position.

Duties and Responsibilities

  • Advise and quote B2B customer base on software licensing solutions – predominantly Microsoft products including Office 365, Windows Server 2012, SQL and Azure
  • Provide the best-fit software licensing solution to any given customer, with a view to maximum retention of business
  • Work with the other Solutions members to maximise each opportunity for optimal customer spend & engagement
  • Maintain key solutions relationships alongside a B2B account manager to add value to the customer
  • Manage a pipeline of opportunities on an on-going monthly basis, so clear visibility of all live leads is maintained
  • Undertake informal training (either at Ebuyer or vendor premises) to further knowledge in the key licensing areas provided by Microsoft – including but not limited to Office 365, Windows Server, SQL, Azure and Dynamics CRM Online
  • Achieve and/or maintain vendor accreditation in software licensing in order to increase margin through rebate programs, advance Ebuyer’s partner status & develop further specialist knowledge
  • Pursue personal development of skills and knowledge in order to effectively perform the role
  • Meet targets set within the software licensing product area, in addition to help lead generation with the entire solutions portfolio
  • Project a positive image of Ebuyer and the department at all times.
  • Adhere to stated policies and procedures regarding health and safety in the workplace
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role

Skills and experience

Essential

  • Minimum 5yrs experience selling Microsoft software licensing
  • Microsoft Licensing Sales Expert qualification

Desirable

  • Symantec Sales Expert qualification - Endpoint Protection, Enterprise Vault, Ghost Solution Suite & Anti Virus
  • Adobe Level 2 Certified Sales Professional (inc. Adobe Volume Licensing)
  • VMware Sales Professional
  • VMware Desktop Virtualization Sales Accreditation
  • Veeam Sales Professional
  • Kaspersky Sales Specialist
  • Experience in Software Asset Management
  • Virtualisation experience

Attitudes and Behaviours

  • Excellent communication skills in order to deal with a variety of individuals and issues
  • Initiative – the ability to make decisions and follow them through to achieve a perceivable objective
  • Good time management
  • Results orientated
  • Resilient and flexible team skills

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Video Producer

Hours: 40 hours per week - Monday - Friday

Salary: £20-25k, dependent on experience

Location: Howden, East Yorkshire

Responsible to: Head of Brand and Customer Experience

Job Summary

Do you have a flair for producing high quality, creative video content? Ebuyer.com are one of the UK’s leading technology retailers and we’re looking for an in-house Video Producer to join our growing Marketing team.

With a genuine interest in video content and creativity, you’ll have proven experience of filming (including audio capture) and producing high quality video content, working to tight deadlines and budgets.

You’ll be competent in using editing packages (Final Cut Pro, Premier Pro), with excellent understanding and experience of video compression and optimization for online streaming ability.

In this in-house role, you’ll be responsible for

  • Production and editing of video content, liaising with Product Manager and Heads of Marketing to help plan, produce and deliver all video content to brief and within deadline
  • Shooting and lighting on set, both on location and in-house
  • Completing post production for projects including grading, mastering, encoding in relevant different formats and uploading online
  • Helping to spec relevant equipment to be brought in-house to enable the above (for both editing and shooting purposes)
  • Backing up all data and organising a library of video content

Skills and experience

  • First-class experience in video capture and shooting original content, with a great eye for high quality videography
  • Proven background and experience in using editing packages (e.g. Final Cut Pro, Premier Pro)
  • Comprehensive understanding and experience of video compression and optimisation for online streaming
  • Good understanding of audio capture and sound quality control, as well as good lighting skills
  • General interest in new developments and innovation in video content and the Consumer Technology industry

This role will suit someone who is ideas led, creative, and able to work well under pressure as part of a fast paced team.

If this sounds like you, send your CV to marketingjobs@ebuyer.com

We are located in state of the art facilities in Howden, a small market town in the East Riding of Yorkshire. Situated 1 mile from Junction 37 off the M62, we are within commuting range of Selby, Doncaster, Hull, York, Leeds, Wakefield and Sheffield.

We do our best to respond to all applications, however due to the volume we receive, it is not always possible for us to reply to every application.

Customer Support Advisor

Hours: 40 hours per week - Monday - Friday

Salary: £13,750 per annum (£14,000 after probation)

Location: Howden, East Yorkshire

Responsible to: Head of Customer Operations

Job Summary

The role of the Customer Support Advisor is to provide excellent customer support via phone, e-mail, letter and the internal electronic system. Liaising with internal departments, couriers and suppliers is crucial in order to solve customer queries, requiring a high level of communication. The main objective of those in the position is to achieve a response time of 24 - 48 hours to all correspondence and complaints, in order to maintain effective customer support and a satisfied consumer market. Personal and group objectives include meeting STATS that have been set by the Customer Support Supervisor.

Duties and Responsibilities

  • Provide the highest level of Customer Support via phone, e-mail, letter and the internal electronic system.
  • Answer customer calls within the SLA.
  • Respond to all customer correspondence within the SLA.
  • Take steps to resolve customer queries and complaints by contacting internal departments as well as couriers and suppliers.
  • Deal with complaint emails and letters.
  • Establish and maintain effective working relationships with co-workers, supervisors and the general public.
  • Maintain a consistent and professional attitude.
  • Take on additional duties when required by your Manager if possible.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.

Technical

  • The ability to type and word-process various documents and electronic information.
  • Communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.
  • Operate and record call type sheets.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
  • The ability to deal with complaints in a patient and professional manner.
  • The ability to work well in a team to meet common goals and objectives.
  • Prioritisation of workload to ensure a satisfied market.

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • "Can Do" attitude.

Credentials and Experience

Any previous experience is valued.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Product Manager

Hours: 40 hours per week

Salary: £25,000 pa + bonus

Location: Howden, East Yorkshire

Job Summary

Are you a great negotiator, always looking for the best deal? If so, this might be the opportunity you’ve been looking for. Ebuyer.com are one of the UK’s leading technology retailers and we’re growing our Buying team.

Ideally with experience in product management and negotiation, you will be responsible for maximizing the revenue and profit in your category through buying, pricing, promotion, merchandising, and stock management.

As well as continually negotiating the best deals and lowest pricing possible with suppliers and manufacturers, you’ll also need to be able to keep a close eye on competitor activity, adjusting your strategy where appropriate.

Duties and Responsibilities

  • Be an expert in your category, identifying emerging new products and trends which will give Ebuyer competitive advantage
  • Calculate stock requirements for all products in your category
  • Proactively take action to minimize overstocks
  • Regularly check pricing against competitors to ensure that Ebuyer customers receive the best value for money possible
  • Contact suppliers with quotes and negotiate final pricing and stocking for orders
  • Manage Best Seller and Reorder reports for your category
  • Liaise with suppliers, manufacturers, Customer Support and Goods-In on a regular basis to ensure that any supply or customer queries are resolved quickly and efficiently.
  • Write compelling product descriptions for the Ebuyer website
  • Work closely with marketing teams both at Ebuyer and at the supplier/manufacturer to identify promotional opportunities and negotiate marketing funding
  • Pursue personal development of skills and knowledge in order to effectively perform the role.

Skills and experience

  • 12 months experience in a similar role – this is desirable but not essential
  • Ability to demonstrate a best in class track record in negotiations honed in a variety of trading environments from one off deals to management of strategic partnerships
  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative – the ability to make decisions and follow them through to achieve targets and objectives
  • Good time management and team-working skills.
  • Results orientated

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Business to Business Sales Executive
Full time position

Hours: 40 hours per week

Salary: £15,000 basic (£25,000 OTE)

Location: Howden, East Yorkshire

Responsible to: Business to Business Sales Manager

Job Summary

To achieve the department objectives in line with the corporate strategy and vision for which the job-holder is directly responsible, and continuously improve performance.

The role of the B2B Sales Executive is to prospect and develop new and existing opportunities via outbound telesales activity, by targeting small, medium and large business customers. This can be accomplished through the use of outbound calls in order to build relationships with potential customers, securing their interest in the products Ebuyer has to offer and closing deals to produce revenue and profit.

Duties and Responsibilities

  • Make outbound calls at a level agreed with the Sales Team Leader and/or Sales Manager.
  • Meet talk time levels as agreed with the Sales Team Leader and/or Sales Manager.
  • Offer quotations to potential business customers.
  • Maintain cooperative and productive inter-departmental relationships and procedures in order to deliver exceptional customer services at all times.
  • Identify and close opportunities for value added services sales e.g. configuration, installation and leasing.
  • Liaise with suppliers for product information and E.T.A.s.
  • Offer technical support for IT products whenever possible.
  • Take personal responsibility for and actively engage in product, system and skills training and development.
  • Take responsibility for determining and satisfying the needs of accounts, ensuring client satisfaction as the basis for further business.
  • Produce revenue and profit in line with company and individual targets.
  • Encourage clients to visit and use the website.
  • Order input to the Ebuyer sales order processing system within Ebuyer policy and procedure.
  • Project a positive image of Ebuyer and the department at all times.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.

Technical

  • The ability to type and word-process various documents and electronic information.
  • The adeptness to manage, organise and update relevant data using database applications.
  • Competence with Microsoft Office and its relevant functions.
  • The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
  • Good time management.
  • Willingness to learn.
  • Resilient and flexible team skills.
  • Results oriented.

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • "Can Do" attitude.

Credentials and Experience

  • Maths and English GCSE grade C or above, or equivalent.
  • Experience in a sales team or similar environment is desirable for the position.
  • Knowledge of reseller market and competitors is valued.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Our Sister company - Wren Kitchens - is hiring too!

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