Ebuyer Careers

Careers at Ebuyer

Welcome to Ebuyer

We are located in state of the art facilities in Howden, a small market town in the East Riding of Yorkshire. Situated 1 mile from Junction 37 off the M62, we are within commuting range for Selby, Doncaster, Hull, York, Leeds and Sheffield. Howden train station is approximately 1 mile from the town square and is served by First TransPennine Express, GNER and Hull Trains ensuring excellent transport links with the rest of the UK.

Recent Developments

Ebuyer has introduced a number of new services, making it easier than ever for customers to make online purchases. Our customers can now order on Saturday and Sunday for Monday deliveries, as well as order up to 11pm for next day deliveries (6pm on a Sunday for Monday delivery).

Keeping Fit

Fancy a body workout to match the brain training involved in being part of Ebuyer? All employees are offered free membership to the company's onsite gym and fitness centre. Containing up-to-date cardio and weights equipment, the gym has extended evening and weekend opening times meaning employees can benefit from personal fitness during or after office hours.

Ebuyer Canteen

The Ebuyer canteen offers a wide selection of hot and cold food, snacks and drinks to all Ebuyer staff including meal of the day ‘specials'. Open throughout your working day, the Ebuyer staff canteen caters to all your lunchtime and break needs.

If you wish to be part of a successful team and have the opportunity to progress in a rewarding environment please refer to our job vacancies listed below. To apply for any of these positions please email a copy of your CV with a covering letter to careers@ebuyer.com, stating which position you are applying for.

Please note: Ebuyer do not accept introductions/CVs from headhunters, agencies or suppliers that have not signed a formal agreement. Therefore, any CV received from an unapproved supplier will be considered unsolicited, and the company will not be obligated to pay a referral fee.

careers@ebuyer.com

Current Vacancies

We do our best to respond to all applications, however due to the volume we receive, it is not always possible for us to reply to every application.

Data Analyst

Location: Howden, East Yorkshire

Responsible to: Head of Business Intelligence

Job Summary

Responsible for providing up-to-date, accurate and relevant data analysis for the organisation.

Key Responsibilities

Responsible for collecting and analysing numerical information for further presentation using diagrams, tables, charts, graphs, and reports. Identify trends and create models to estimate future circumstances.

  • Proactive in improvement of automated processes.
  • Provide accurate data to all departments within the business.
  • Create dashboards and reporting solutions to meet business needs.
  • Respond to internal and external data requests.
  • Forecasting demand for goods and services.
  • Analysing market trends.
  • Creating presentations delivered internally and externally.
  • Collecting data from different sources.

Competencies/skills and experiences for the role:

  • Having problem solving abilities.
  • Being logical and methodical.
  • Experience in SQL (MYSQL).
  • Advanced Microsoft Office skills (Excel,Access).
  • Experience in Visual Basic (vba/vb.net).
  • Being able to interpret and analyse large data sets.
  • Having high attention to details.
  • Having interpersonal abilities.
  • Being proactive and self-motivated.
  • Having math skills.
  • Being able to work to strict deadlines.
  • Having good written and spoken communication abilities.

Customer Support Advisor
Full time position

Location: Howden, East Yorkshire

Job Summary

The role of the Customer Support Advisor is to provide excellent customer support via phone, e-mail, letter and the internal electronic system. Liaising with internal departments, couriers and suppliers is crucial in order to solve customer queries, requiring a high level of communication. The main objective of those in the position is to achieve a response time of 24 - 48 hours to all correspondence and complaints, in order to maintain effective customer support and a satisfied consumer market. Personal and group objectives include meeting Stats that have been set by the Customer Support Team Leader.

Key Responsibilities

  • The ability to type and word-process various documents and electronic information.
  • Communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.
  • Operate and record call type sheets

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative – the ability to make decisions and follow them through to achieve a perceivable objective.
  • The ability to deal with complaints in a patient and professional manner.
  • The ability to work well in a team to meet common goals and objectives.
  • Prioritisation of workload to ensure a satisfied market.

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • “Can Do” attitude.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Technical Support Advisor
Full time position

Salary: £15,600 (plus bonus)

Location: Howden, East Yorkshire

Job Summary

To offer technical advice and support to customers via inbound calls as well as other electronic communication. You will need to be forward thinking and find a resolution for every return request received by customers.

To achieve the department objectives in line with the corporate strategy and vision for which the job holder is directly responsible, and continuously improve performance.

Along with this you must provide customers with an excellent customer service at all times, this will be coupled with the task of meeting customer needs by providing support under the current Customer Support Model.

Key Responsibilities

  • Indentify customer’s reason for return; acknowledge opportunities to provide technical support to customer with an aim to avoid products from being returned.
  • Promote the advantages of products being returned direct to the manufacturer staying within the distance selling regulations.
  • Respond to inbound queries by offering technical guidance on ebuyer products.
  • Take steps to resolve customer queries and complaints by contacting internal departments as well as couriers and suppliers.
  • Respond to all customer correspondence within the SLA.
  • Project a positive image of Ebuyer and the department at all times.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Maintain a consistent and professional attitude.
  • Take on additional duties when required by your Manager if possible.

Technical

  • Wide range of product knowledge and the ability to offer excellent technical support.
  • To manage, organise and update relevant data using database applications.
  • Competence with Microsoft Office and its relevant functions.
  • The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.

Professional

  • Excellent communication and written English skills in order to deal with a variety of individuals and issues.
  • Initiative – the ability to make decisions and follow them through to achieve a perceivable objective.
  • The ability to work well in a team to meet common goals and objectives.
  • Prioritisation of workload to ensure a satisfied market.
  • Excellent time management skills
  • Motivated by results and driven to succeed.

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • “Can do” attitude.
  • Excellent attendance and punctuality.

Credentials and Experience

  • Product awareness of Ebuyer products is essential.
  • Previous customer support experience an advantage.
  • Previous technical support experience an advantage.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to christopher.wright@ebuyer.com stating which position you're applying for as shown above.

Our Sister company - Wren Kitchens - is hiring too!

We have positions available in our sister company, follow this link for more information on a great career with Wren Kitchens