Ebuyer Careers

Careers at Ebuyer

Welcome to Ebuyer

We are located in state of the art facilities in Howden, a small market town in the East Riding of Yorkshire. Situated 1 mile from Junction 37 off the M62, we are within commuting range for Selby, Doncaster, Hull, York, Leeds and Sheffield. Howden train station is approximately 1 mile from the town square and is served by First TransPennine Express, GNER and Hull Trains ensuring excellent transport links with the rest of the UK.

Recent Developments

Ebuyer has introduced a number of new services, making it easier than ever for customers to make online purchases. Our customers can now order on Saturday and Sunday for Monday deliveries, as well as order up to 11pm for next day deliveries (6pm on a Sunday for Monday delivery).

Keeping Fit

Fancy a body workout to match the brain training involved in being part of Ebuyer? All employees are offered free membership to the company's onsite gym and fitness centre. Containing up-to-date cardio and weights equipment, the gym has extended evening and weekend opening times meaning employees can benefit from personal fitness during or after office hours.

Ebuyer Canteen

The Ebuyer canteen offers a wide selection of hot and cold food, snacks and drinks to all Ebuyer staff including meal of the day ‘specials'. Open throughout your working day, the Ebuyer staff canteen caters to all your lunchtime and break needs.

If you wish to be part of a successful team and have the opportunity to progress in a rewarding environment please refer to our job vacancies listed below. To apply for any of these positions please email a copy of your CV with a covering letter to careers@ebuyer.com, stating which position you are applying for.

Please note: Ebuyer do not accept introductions/CVs from headhunters, agencies or suppliers that have not signed a formal agreement. Therefore, any CV received from an unapproved supplier will be considered unsolicited, and the company will not be obligated to pay a referral fee.

careers@ebuyer.com

Current Vacancies

We do our best to respond to all applications, however due to the volume we receive, it is not always possible for us to reply to every application.

Business Support Assistant
Full time position

Hours: 40 hours per week

Salary: £17,000 (£500 bonus per quarter - if achieved)

Location: Howden, East Yorkshire

Job Summary

To achieve the department objectives in line with the corporate strategy and vision for which the job-holder is directly responsible, and continuously improve performance.

The role of the Business Support Assistant is to provide excellent support to the B2B Sales and Solution Sales teams via phone, e-mail, letter and the internal electronic system. Liaising within the sales teams, with other internal departments, vendors, couriers and suppliers is crucial in order to maximise revenue & margin, solve customer queries, and provide support with the B2B & Solutions structure, requiring a high level of communication. Further to this, customer satisfaction must be sustained through timely processing of bid pricing, PODs, & invoices through the order flow system. Meeting targets set by the B2B Sales & Solutions Managers are essential for the position.

Duties and Responsibilities

  • Provide the highest level of support to & between the Sales & Solutions Sales teams.
  • Provide the highest level of support for customer leads within the SLA, including directing appropriate leads to the sales teams, via email, phone or letter.
  • Take steps to resolve the customer queries and complaints by contacting internal departments, couriers and suppliers.
  • Liaise with all departments regarding system and product related customer service issues, taking full ownerships until these are resolved.
  • Understand and cover other roles within the admin team, such as Facflow (RBS), bid desk and sales processes.
  • Meet targets set by the Sales & Solution Sales Managers.
  • Additional Ad Hoc activities requested by the Sales & Solution Sales Managers if possible.
  • Project a positive image of Ebuyer and the department at all times.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.

Technical

  • The ability to type and word-process various documents and electronic information.
  • The adeptness to manage, organise and update relevant data using database applications.
  • Competence with Microsoft Office and its relevant functions.
  • The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative – the ability to make decisions and follow them through to achieve a perceivable objective.
  • Good time management.
  • Results orientated.
  • Resilient and flexible team skills.

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • "Can Do" attitude.

Credentials and Experience

  • Maths and English GCSE grade C or above, or equivalent.
  • Experience in an IT sales team or similar environment is desirable for the position.
  • Knowledge of reseller market and competitors is valued.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to katie.wood@ebuyer.com

Customer Support Advisor

Hours: 40 hours per week

Salary: £15,000

Location: Howden, East Yorkshire

Responsible to: Head of Customer Operations

Job Summary

The role of the Customer Support Advisor is to provide excellent customer support via phone, e-mail, letter and the internal electronic system. Liaising with internal departments, couriers and suppliers is crucial in order to solve customer queries, requiring a high level of communication. The main objective of those in the position is to achieve a response time of 24 - 48 hours to all correspondence and complaints, in order to maintain effective customer support and a satisfied consumer market. Personal and group objectives include meeting STATS that have been set by the Customer Support Supervisor.

Duties and Responsibilities

  • Provide the highest level of Customer Support via phone, e-mail, letter and the internal electronic system.
  • Answer customer calls within the SLA.
  • Respond to all customer correspondence within the SLA.
  • Take steps to resolve customer queries and complaints by contacting internal departments as well as couriers and suppliers.
  • Deal with complaint emails and letters.
  • Establish and maintain effective working relationships with co-workers, supervisors and the general public.
  • Maintain a consistent and professional attitude.
  • Take on additional duties when required by your Manager if possible.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.

Technical

  • The ability to type and word-process various documents and electronic information.
  • Communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.
  • Operate and record call type sheets.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
  • The ability to deal with complaints in a patient and professional manner.
  • The ability to work well in a team to meet common goals and objectives.
  • Prioritisation of workload to ensure a satisfied market.

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • "Can Do" attitude.

Credentials and Experience

Any previous experience is valued.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Imports Manager

Hours: 40 hours per week

Salary: Dependent on experience

Location: Howden, East Yorkshire

Job Summary

To manage the import team and develop both own brand and category strategy in conjunction with head of buying to drive revenue and margin growth, develop senior relationships with suppliers and support the product managers in delivering the agreed category and brand strategies.

Duties and Responsibilities

  • Development of strategy for own brands, including consumer, business and reseller planning. Includes a high degree of interaction with marketing, B2C & B2B departments.
  • Direct management of the import team, external sourcing company and audit companies to ensure required levels are met.
  • Defining & manage the import range product listings on Ebuyer.com website in accordance with category and brand strategy.
  • Ensure stock availability is maintained at 100% on all live import lines (factoring in Chinese New Year)
  • Monitor and review current sourcing options and shipping companies on a regular basis and review for financial benefits
  • Arrange and deal with shipping issues to ensure product availability stays at 100% on current lines
  • Develop and manage range, promotion and exit pricing / plans for all import lines purchased.
  • Maintain cash flow and stock turn in line with financial targets.
  • Contribution to the development and maintenance of pricing and range strategy
  • High level support for Customer Service and Business Sales on own brand lines
  • Developing & maintaining relationships with manufacturers for day-to-day, short and medium term strategy, including representing the company at appropriate events
  • Developing, planning & co-ordination of own brand marketing activity in conjunction with our marketing department
  • Manage re-order reporting, purchase order raising and management of stock queries
  • Support development of own-brand products & strategy in conjunction with product management
  • Travel to trade shows in HK, Taiwan, US when required are deliver back new product plans / product improvements and price reductions.

Skills and experience

  • High standard of planning, organisational and time management skills
  • Ability to coordinate multiple other team members to deliver on wide & varied simultaneous deadlines
  • High standard of communication skills to enable effective liaising with other areas of the business including Marketing, Sales, Finance, Warehouse & Directors
  • High standard of presentation skills in order to host & lead supplier meetings, including quarterly / annual reviews with the General Manager / Directors, and external senior management
  • High standard of negotiation skills in order to influence suppliers & other parts of the business to deliver positive outcomes within their own and wider areas.
  • Ability to coordinate own and others workload to deliver to multiple deadlines.
  • Ability to take ownership of tasks, problems and issues, and delegate where appropriate to ensure they are resolved to the benefit of the business
  • Maintain a detailed knowledge of the market, competitive landscape to make well-informed decisions and enable contribution to the company buying strategy.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

IT Technical Sales Specialist

Hours: 40 hours per week

Salary: £25k - £30k (£50k OTE after accreditation)

Location: Howden, East Yorkshire

Job Summary

Combine your strong technical and sales skills in this key role as an IT Technical Sales Specialist with Ebuyer, the leading online electrical retailer.

As an IT Technical Sales Specialist within our B2B Solution Team, your key role will be to provide front-line specialist sales advice in close liaison with fellow Solutions members and our B2B Sales Team, to solve customer queries, propose solutions and maximise revenue and margin. And we'll train you to raise the profile of Ebuyer and ultimately achieve further accreditation. Working to set targets, including responding to our Solutions enquiries within the 48-hour timescale.

As an IT Technical Sales Specialist you'll provide the highest level of customer service and advice to our customers, as well as:

  • Liaising with other Solutions colleagues to maximise opportunities for optimum customer spend and engagement
  • Maintaining key Solutions relationships alongside B2B account managers
  • Managing a monthly opportunities pipeline.

Preferably educated to Degree level in an IT or technical discipline, as an IT Technical Sales Specialist you've already begun to develop detailed knowledge of IT specialist solutions in:

  • Network products and infrastructure (cisco accreditations 6.0, CCENT, CCT)
  • Server and data storage including NAS and SAN
  • Software and licensing
  • Audio/Visual large format display

And if you have a background in an IT sales team or similar environment, that's even better. With excellent all-round communication skills to enable you to deal with a wide range of individuals and issues, as an IT Technical Sales Specialist you've also got the initiative to make decisions and follow them through to achieve your objectives. First-class MS Office skills match good time management and real customer focus, as well as:

  • Resilience and flexibility
  • Skills around database applications
  • Ideally knowledge of the it market and competitors.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Cloud Licensing Specialist

Hours: 40 hours per week - Monday - Friday

Salary: Negotiable on experience

Location: Howden, East Yorkshire

Responsible to: B2B Sales Manager

Job Summary

To achieve the department objectives in line with the corporate strategy and vision for which the job-holder is directly responsible, and continuously improve performance.

The role of the Software Licensing Solutions specialist is to provide front-line specialist sales advice & quoting within the B2B Solutions Team. Liaising with the other Solutions members and the B2B Sales Team, in order to maximise licensing revenue & margin, solve customer queries, and propose software solutions. Further to this, both informal and formal training will be undertaken to raise the profile of Ebuyer and ultimately achieve vendor accreditation. Meeting targets set by the business is also essential for the position.

Duties and Responsibilities

  • Advise and quote B2B customer base on software licensing solutions – predominantly Microsoft products including Office 365, Windows Server 2012, SQL and Azure
  • Provide the best-fit software licensing solution to any given customer, with a view to maximum retention of business
  • Work with the other Solutions members to maximise each opportunity for optimal customer spend & engagement
  • Maintain key solutions relationships alongside a B2B account manager to add value to the customer
  • Manage a pipeline of opportunities on an on-going monthly basis, so clear visibility of all live leads is maintained
  • Undertake informal training (either at Ebuyer or vendor premises) to further knowledge in the key licensing areas provided by Microsoft – including but not limited to Office 365, Windows Server, SQL, Azure and Dynamics CRM Online
  • Achieve and/or maintain vendor accreditation in software licensing in order to increase margin through rebate programs, advance Ebuyer's partner status & develop further specialist knowledge
  • Pursue personal development of skills and knowledge in order to effectively perform the role
  • Meet targets set within the software licensing product area, in addition to help lead generation with the entire solutions portfolio
  • Project a positive image of Ebuyer and the department at all times.
  • Adhere to stated policies and procedures regarding health and safety in the workplace
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role

Skills and experience

Essential

  • Minimum 5yrs experience selling Microsoft software licensing
  • Microsoft Licensing Sales Expert qualification

Desirable

  • Symantec Sales Expert qualification - Endpoint Protection, Enterprise Vault, Ghost Solution Suite & Anti Virus
  • Adobe Level 2 Certified Sales Professional (inc. Adobe Volume Licensing)
  • VMware Sales Professional
  • VMware Desktop Virtualization Sales Accreditation
  • Veeam Sales Professional
  • Kaspersky Sales Specialist
  • Experience in Software Asset Management
  • Virtualisation experience

Attitudes and Behaviours

  • Excellent communication skills in order to deal with a variety of individuals and issues
  • Initiative – the ability to make decisions and follow them through to achieve a perceivable objective
  • Good time management
  • Results orientated
  • Resilient and flexible team skills

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Business to Business Sales Executive
Full time position

Hours: 40 hours per week

Salary: £15,000 basic (£25,000 OTE)

Location: Howden, East Yorkshire

Responsible to: Business to Business Sales Manager

Job Summary

To achieve the department objectives in line with the corporate strategy and vision for which the job-holder is directly responsible, and continuously improve performance.

The role of the B2B Sales Executive is to prospect and develop new and existing opportunities via outbound telesales activity, by targeting small, medium and large business customers. This can be accomplished through the use of outbound calls in order to build relationships with potential customers, securing their interest in the products Ebuyer has to offer and closing deals to produce revenue and profit.

Duties and Responsibilities

  • Make outbound calls at a level agreed with the Sales Team Leader and/or Sales Manager.
  • Meet talk time levels as agreed with the Sales Team Leader and/or Sales Manager.
  • Offer quotations to potential business customers.
  • Maintain cooperative and productive inter-departmental relationships and procedures in order to deliver exceptional customer services at all times.
  • Identify and close opportunities for value added services sales e.g. configuration, installation and leasing.
  • Liaise with suppliers for product information and E.T.A.s.
  • Offer technical support for IT products whenever possible.
  • Take personal responsibility for and actively engage in product, system and skills training and development.
  • Take responsibility for determining and satisfying the needs of accounts, ensuring client satisfaction as the basis for further business.
  • Produce revenue and profit in line with company and individual targets.
  • Encourage clients to visit and use the website.
  • Order input to the Ebuyer sales order processing system within Ebuyer policy and procedure.
  • Project a positive image of Ebuyer and the department at all times.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.

Technical

  • The ability to type and word-process various documents and electronic information.
  • The adeptness to manage, organise and update relevant data using database applications.
  • Competence with Microsoft Office and its relevant functions.
  • The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
  • Good time management.
  • Willingness to learn.
  • Resilient and flexible team skills.
  • Results oriented.

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • "Can Do" attitude.

Credentials and Experience

  • Maths and English GCSE grade C or above, or equivalent.
  • Experience in a sales team or similar environment is desirable for the position.
  • Knowledge of reseller market and competitors is valued.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Our Sister company - Wren Kitchens - is hiring too!

We have positions available in our sister company, follow this link for more information on a great career with Wren Kitchens