Ebuyer Careers

Careers at Ebuyer

Welcome to Ebuyer

We are located in state of the art facilities in Howden, a small market town in the East Riding of Yorkshire. Situated 1 mile from Junction 37 off the M62, we are within commuting range for Selby, Doncaster, Hull, York, Leeds and Sheffield. Howden train station is approximately 1 mile from the town square and is served by First TransPennine Express, GNER and Hull Trains ensuring excellent transport links with the rest of the UK.

Recent Developments

Ebuyer has introduced a number of new services, making it easier than ever for customers to make online purchases. Our customers can now order on Saturday and Sunday for Monday deliveries, as well as order up to 11pm for next day deliveries (6pm on a Sunday for Monday delivery).

Keeping Fit

Fancy a body workout to match the brain training involved in being part of Ebuyer? All employees are offered free membership to the company’s onsite gym and fitness centre. Containing up-to-date cardio and weights equipment, the gym has extended evening and weekend opening times meaning employees can benefit from personal fitness during or after office hours.

Ebuyer Canteen

The Ebuyer canteen offers a wide selection of hot and cold food, snacks and drinks to all Ebuyer staff including meal of the day ‘specials’. Open throughout your working day, the Ebuyer staff canteen caters to all your lunchtime and break needs.

If you wish to be part of a successful team and have the opportunity to progress in a rewarding environment please refer to our job vacancies listed below. To apply for any of these positions please email a copy of your CV with a covering letter to careers@ebuyer.com, stating which position you are applying for.

Please note: Ebuyer do not accept introductions/CVs from headhunters, agencies or suppliers that have not signed a formal agreement. Therefore, any CV received from an unapproved supplier will be considered unsolicited, and the company will not be obligated to pay a referral fee.

careers@ebuyer.com

Current Vacancies

Web Designer

Hours: 40 hours per week

Salary: Dependent on experience

Location: Howden, East Yorkshire

Responsible to: Head of Brand and Customer Experience

Job Summary

The role of the Web Designer will be to assist with the production of web site graphics and coded landing pages to meet the needs of the busy and expanding marketing team.

Responsibilities

  • Reporting to your line manager
  • Production of artwork and graphic images for use on Ebuyer.com
  • Work as part of a team, embracing the common goal of achieving personal and company targets.
  • Ensure artwork and coding meets high quality and accuracy standards.
  • Be keen to develop and take advantage of the many opportunities at Ebuyer.com
  • Adhere to stated policies and procedures regarding health and safety in the workplace.

Skills and Experience

  • Competence in Adobe Creative Suite CS4 and above - In particular: InDesign, Photoshop and Illustrator
  • Working knowledge of Microsoft Excel or Open Office Spreadsheet use
  • Confident in hand coding XHTML and CSS
  • An understanding of Javascript/jQuery
  • An understanding of producing artwork for print
  • Multiple media experience (Flash/Actionscript, illustration, video, etc.) is preferred but not essential.

Apply for this role by emailing marketingjobs@ebuyer.com

Creative Designer

Hours: 40 hours per week

Salary: £25k - £35k

Location: Howden, East Yorkshire

Responsible to: Head of Brand and Customer Experience

Job Summary

Are your creative juices overflowing? Leading online retailer with ambitious plans for growth seeks ideas led creative to join fast growing in-house marketing team.

An ideas led creative designer, you will be responsible for producing campaign concepts and design for a range of online and offline marketing materials including infographics, banners, emails, internal communications, events graphics, and other creative led campaigns to raise the brand profile.

Ideally from an agency or in-house creative team, you will have an excellent portfolio and experience of working in a creative environment, working to tight deadlines and budgets.

You’ll be competent in Adobe Creative Suite CS4 and above – InDesign, Photoshop, and Illustrator. HTML skills are not essential for this role.

This role will suit someone full of imaginative ideas and who thrives in a role with lots of variety – no two days are ever the same!

If this sounds like you, what are you waiting for? Email jobs@ebuyer.com

Content Marketing Manager

Hours: 40 hours per week

Salary: £25k - £35k

Location: Howden, East Yorkshire

Responsible to: Head of Brand and Customer Experience

Job Summary

Are you full of creative content ideas? If so, this might be the opportunity you’ve been looking for! Ebuyer.com are one of the UKs leading online technology retailers and we’re growing our marketing team.

As someone with experience in writing content and delivering content/PR led campaigns, you’ll be confident in managing and delivering a content plan covering multiple channels and product categories.

As the overall owner of the content marketing plan, you will work with content writers, creative designers, and outreachers to deliver creative content which excites and engages consumers. You’ll have a basic understanding of how Google ranks pages and how to optimise content for SEO.

You’ll also play a key role in outreach and PR for Ebuyer, therefore experience in this area would be a distinct advantage.

Responsibilities

  • Development and on-time delivery of a multi channel content marketing plan which engages customers and enhances Ebuyer’s brand position
  • Work with other content writers, designers, and outreachers to generate ideas for content led marketing campaigns which will achieve natural outreach
  • Work with buyers/product managers to provide input into the content plan, covering product launches, feature events (e.g. National Security Week)
  • Develop and maintain contacts with manufacturers and distributors to provide a consistent flow of content into the plan
  • Continually monitor and report on performance, using the insights to increase the effectiveness of the content plan
  • Work with Head of PPC & Search to understand key performance metrics; use these to refine and improve the plan

Skills and Experience

  • Must have experience of working in a content marketing team, either in-house or agency
  • Proven ability to distribute content which achieves natural outreach
  • Good stakeholder management and influencing skills
  • Organisational skills, able to deliver work on time and to tight deadlines
  • Ability to think creatively, shaping and executing new concepts
  • Experience of using customer insight to influence content strategy and direction

This role will suit someone who is not afraid to be hands on as you will be involved in the content writing as well as managing the plan. If you’re full of ideas and able to respond quickly to emerging trends and popular content themes, what are you waiting for? Email jobs@ebuyer.com

Customer Support Advisor
(Temporary 3+ month contract)

Hours: 40 hours per week - Monday - Friday

Salary: £13,500 per annum (£14,000 after probation)

Location: Howden, East Yorkshire

Responsible to: Head of Customer Operations

Job Summary

The role of the Customer Support Advisor is to provide excellent customer support via phone, e-mail, letter and the internal electronic system. Liaising with internal departments, couriers and suppliers is crucial in order to solve customer queries, requiring a high level of communication. The main objective of those in the position is to achieve a response time of 24 - 48 hours to all correspondence and complaints, in order to maintain effective customer support and a satisfied consumer market. Personal and group objectives include meeting STATS that have been set by the Customer Support Supervisor.

Duties and Responsibilities

  • Provide the highest level of Customer Support via phone, e-mail, letter and the internal electronic system.
  • Answer customer calls within the SLA.
  • Respond to all customer correspondence within the SLA.
  • Take steps to resolve customer queries and complaints by contacting internal departments as well as couriers and suppliers.
  • Deal with complaint emails and letters.
  • Establish and maintain effective working relationships with co-workers, supervisors and the general public.
  • Maintain a consistent and professional attitude.
  • Take on additional duties when required by your Manager if possible.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.

Technical

  • The ability to type and word-process various documents and electronic information.
  • Communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.
  • Operate and record call type sheets.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
  • The ability to deal with complaints in a patient and professional manner.
  • The ability to work well in a team to meet common goals and objectives.
  • Prioritisation of workload to ensure a satisfied market.

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • "Can Do" attitude.

Credentials and Experience

Any previous experience is valued.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

PPC Executive

Hours: 40 hours per week

Salary: Negotiable based on experience

Location: Howden, East Yorkshire

Responsible to: Head of PPC/SEO

Job Summary

This role is responsible for the day to day management of PPC campaigns, ensuring ROI targets are achieved.

Responsibilities

  • Report PPC spend – identifying top and bottom performers and actions to improve
  • Work with 3rd party supplier to implement improvements which drive greater efficiencies in spend
  • Create adverts and text which improves click through rates
  • Work within define budgets to hit revenue targets

Skills and Experience

  • Good knowledge of PPC – Ideally 1 years experience working either at an Agency / in house team
  • Experience of using analytical tools such as Google Analytics and Adwords to inform decision making
  • Attention to detail
  • Organisation and time management
  • Stakeholder management
  • Good communication skills

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to marketingjobs@ebuyer.com stating which position you're applying for as shown above.

Searchandiser / Online merchandiser

Hours: 40 hours per week

Salary: £15k - £25k

Location: Howden, East Yorkshire

Responsible to: Head of Brand and Customer Experience

Job Summary

This role will be responsible for optimising onsite search through analysis of search terms and most relevant landing pages, working collaboratively with marketing and buying teams to deliver the optimum search experience. Additionally, this role will be responsible for, but not limited to, the following: product catalog management, online administrative tasks and promotional management.

Skills and Experience

Essential

  • Experience of optimising online search results on ecommerce sites
  • Working knowledge of SEO and onsite search, including an understanding of customer behavior
  • Working with Google Analytics (or similar) to understand search behavior and drive improvements

Other

  • Experience of working in a fast paced environment, working to tight deadlines
  • Strong organizational skills
  • Keen eye for detail

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to marketingjobs@ebuyer.com stating which position you're applying for as shown above.

Business to Business Sales Executive
Full time position

Hours: 40 hours per week

Salary: £17,500 basic (£30,000 OTE)

Location: Howden, East Yorkshire

Responsible to: Business to Business Sales Manager

Job Summary

To achieve the department objectives in line with the corporate strategy and vision for which the job-holder is directly responsible, and continuously improve performance.

The role of the B2B Sales Executive is to prospect and develop new and existing opportunities via outbound telesales activity, by targeting small, medium and large business customers. This can be accomplished through the use of outbound calls in order to build relationships with potential customers, securing their interest in the products Ebuyer has to offer and closing deals to produce revenue and profit.

Duties and Responsibilities

  • Make outbound calls at a level agreed with the Sales Team Leader and/or Sales Manager.
  • Meet talk time levels as agreed with the Sales Team Leader and/or Sales Manager.
  • Offer quotations to potential business customers.
  • Maintain cooperative and productive inter-departmental relationships and procedures in order to deliver exceptional customer services at all times.
  • Identify and close opportunities for value added services sales e.g. configuration, installation and leasing.
  • Liaise with suppliers for product information and E.T.A.s.
  • Offer technical support for IT products whenever possible.
  • Take personal responsibility for and actively engage in product, system and skills training and development.
  • Take responsibility for determining and satisfying the needs of accounts, ensuring client satisfaction as the basis for further business.
  • Produce revenue and profit in line with company and individual targets.
  • Encourage clients to visit and use the website.
  • Order input to the Ebuyer sales order processing system within Ebuyer policy and procedure.
  • Project a positive image of Ebuyer and the department at all times.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.

Technical

  • The ability to type and word-process various documents and electronic information.
  • The adeptness to manage, organise and update relevant data using database applications.
  • Competence with Microsoft Office and its relevant functions.
  • The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
  • Good time management.
  • Willingness to learn.
  • Resilient and flexible team skills.
  • Results oriented.

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • "Can Do" attitude.

Credentials and Experience

  • Maths and English GCSE grade C or above, or equivalent.
  • Experience in a sales team or similar environment is desirable for the position.
  • Knowledge of reseller market and competitors is valued.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Our Sister company - Wren Kitchens - is hiring too!

We have positions available in our sister company, follow this link for more information on a great career with Wren Kitchens