Ebuyer Careers

Careers at Ebuyer

Welcome to Ebuyer

We are located in state of the art facilities in Howden, a small market town in the East Riding of Yorkshire. Situated 1 mile from Junction 37 off the M62, we are within commuting range for Selby, Doncaster, Hull, York, Leeds and Sheffield. Howden train station is approximately 1 mile from the town square and is served by First TransPennine Express, GNER and Hull Trains ensuring excellent transport links with the rest of the UK.

Recent Developments

Ebuyer has introduced a number of new services, making it easier than ever for customers to make online purchases. Our customers can now order on Saturday and Sunday for Monday deliveries, as well as order up to 11pm for next day deliveries (6pm on a Sunday for Monday delivery).

Keeping Fit

Fancy a body workout to match the brain training involved in being part of Ebuyer? All employees are offered free membership to the company's onsite gym and fitness centre. Containing up-to-date cardio and weights equipment, the gym has extended evening and weekend opening times meaning employees can benefit from personal fitness during or after office hours.

Ebuyer Canteen

The Ebuyer canteen offers a wide selection of hot and cold food, snacks and drinks to all Ebuyer staff including meal of the day ‘specials'. Open throughout your working day, the Ebuyer staff canteen caters to all your lunchtime and break needs.

If you wish to be part of a successful team and have the opportunity to progress in a rewarding environment please refer to our job vacancies listed below. To apply for any of these positions please email a copy of your CV with a covering letter to careers@ebuyer.com, stating which position you are applying for.

Please note: Ebuyer do not accept introductions/CVs from headhunters, agencies or suppliers that have not signed a formal agreement. Therefore, any CV received from an unapproved supplier will be considered unsolicited, and the company will not be obligated to pay a referral fee.

careers@ebuyer.com

Current Vacancies

We do our best to respond to all applications, however due to the volume we receive, it is not always possible for us to reply to every application.

Product Manager

Salary: Dependent on experience

Location: Howden, East Yorkshire

Job Summary

To drive revenue and margin growth in a given area, and support the General Manager in delivering the agreed category and brand strategies.

Main Categories: Software, Servers, Back-up, Thin Clients, UPS, Networking, NAS, Network Cables

Key Responsibilities

  • Contribution to development of strategy for brands / categories, including consumer and business planning to address markets in both areas. To include a some degree of interaction with marketing & sales departments to deliver
  • Managing the range of products listings on Ebuyer.com website in conjunction with the Assistant Product Manager, and in accordance with category and brand strategy
  • Definition of appropriate facets to facilitate best shopping experience
  • Contribution to the development and maintenance of pricing strategy & promotional content
  • High level support for Customer Service and Business Sales (including coverage of Solutions inbox where appropriate)
  • Developing & maintaining relationships with distributors and manufacturers for day-to-day and short term strategy
  • Developing, planning & co-ordination of marketing activity in conjunction with manufacturers, distributors and the marketing department
  • Direction of re-order reporting, purchase order raising and management of stock queries, in conjunction with the Assistant Product Manager
  • Direction of raising of rebate and marketing invoices, in conjunction with the Assistant Product Manager
  • Undertaking of manufacturer accreditations to an appropriate level where applicable, in order to contribute to overall company partner status
  • Support development of own-brand products & strategy in conjunction with Imports department

Skills and experience

  • High standard of planning, organisational and time management skills (essential)
  • High standard of communication skills to enable effective liaising with other areas of the business including Marketing, Sales, Finance, Warehouse & Directors (essential)
  • Good standard of presentation skills in order to host & lead supplier meetings, including quarterly reviews with the General Manager / Directors, and external management
  • High standard of negotiation skills in order to influence suppliers & other parts of the business to deliver positive outcomes within their area (essential)
  • Ability to coordinate own and others workload to deliver to multiple deadlines (essential)
  • Ability to take ownership of tasks, problems and issues, and delegate where appropriate to ensure they are either resolved, or highlighted to the General Manager / wider company (essential)
  • Develop a detailed knowledge of the market, competitive landscape and their product range in order to make well-informed decisions (essential)

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Data Analyst

Location: Howden, East Yorkshire

Responsible to: Head of Business Intelligence

Job Summary

Responsible for providing up-to-date, accurate and relevant data analysis for the organisation.

Key Responsibilities

Responsible for collecting and analysing numerical information for further presentation using diagrams, tables, charts, graphs, and reports. Identify trends and create models to estimate future circumstances.

  • Proactive in improvement of automated processes.
  • Provide accurate data to all departments within the business.
  • Create dashboards and reporting solutions to meet business needs.
  • Respond to internal and external data requests.
  • Forecasting demand for goods and services.
  • Analysing market trends.
  • Creating presentations delivered internally and externally.
  • Collecting data from different sources.

Competencies/skills and experiences for the role:

  • Having problem solving abilities.
  • Being logical and methodical.
  • Experience in SQL (MYSQL).
  • Advanced Microsoft Office skills (Excel,Access).
  • Experience in Visual Basic (vba/vb.net).
  • Being able to interpret and analyse large data sets.
  • Having high attention to details.
  • Having interpersonal abilities.
  • Being proactive and self-motivated.
  • Having math skills.
  • Being able to work to strict deadlines.
  • Having good written and spoken communication abilities.

Multiskilled Maintenance Engineer
Full time position

Location: Howden, East Yorkshire

Job Summary

The role of Multiskilled Maintenance Engineer is to ensure that the organisation maintains it’s ability to handle core business functions, from pre-emptive maintenance and reactive break/fix.

Key Responsibilities

  • An extensive working knowledge of all core plant with the distribution area is an essential element of this role.
  • The ability to provide rapid response to breakdown’s when the team require assistance
  • To respond to serious breakdowns where problems have not been fixed on machinery
  • To fault find, maintain and repair plant using all engineering disciplines to ensure minimum lost production time
  • To trouble shoot and repair equipment and systems to include; Electrical, Mechanical, Pneumatic and Hydraulic
  • PLC knowledge or warehousing experience would be beneficial
  • Ability to advise and work within a team to ensure work is carried out in accordance with achieving optimum running time on all kit
  • Undertake specialist project work to assist the distribution team including Engineers
  • Refurbish core plant as required
  • Ensure spare parts are sourced as required in support of all the above
  • Communicate at all levels and across all shifts
  • Provide on the job training as required
  • Adhere to all environmental, health and safety requirements at all times
  • 5S activities should apply at all times in all areas
  • Working within a rolling shift pattern
  • Coordinate activities of sub-contract personnel on site as and when required

Essential

  • Qualified / proven skills in mechanical, pneumatics & hydraulics
  • Special knowledge of hydraulics, pneumatics, electrics, electronics and mechanical.
  • An extensive working knowledge of all core plant with the distribution area is an essential element of this role.
  • Experience and proficiency with basic office computer software.
  • Ability to work effectively with CMS and instruct others on its operation.
  • Capable of working in a pressurized environment where distribution down time is a key focus.
  • Able to build and maintain effective working relationships.
  • Able to demonstrate good verbal and numerical skills.
  • Ability to diagnose issues and potential impact on business functions

Desirable

  • Membership of a professional body.
  • PLC skills - LM7, PL7 Pro. Automated stock handling related to the plant on section.
  • Time Served Apprenticeship or qualified in Electrical Engineering.
  • Significant experience within this field.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Business to Business Sales Executive
Full time position

Hours: 40 hours per week

Location: Howden, East Yorkshire

Job Summary

To achieve the department objectives in line with the corporate strategy and vision for which the job-holder is directly responsible, and continuously improve performance.

The role of the B2B Sales Executive is to prospect and develop new and existing opportunities via outbound telesales activity, by targeting small, medium and large business customers. This can be accomplished through the use of outbound calls in order to build relationships with potential customers, securing their interest in the products Ebuyer has to offer and closing deals to produce revenue and profit.

Duties and Responsibilities

  • Make outbound calls at a level agreed with the Sales Team Leader and/or Sales Manager.
  • Meet talk time levels as agreed with the Sales Team Leader and/or Sales Manager.
  • Offer quotations to potential business customers.
  • Maintain cooperative and productive inter-departmental relationships and procedures in order to deliver exceptional customer services at all times.
  • Identify and close opportunities for value added services sales e.g. configuration, installation and leasing.
  • Liaise with suppliers for product information and E.T.A.s.
  • Offer technical support for IT products whenever possible.
  • Take personal responsibility for and actively engage in product, system and skills training and development.
  • Take responsibility for determining and satisfying the needs of accounts, ensuring client satisfaction as the basis for further business.
  • Produce revenue and profit in line with company and individual targets.
  • Encourage clients to visit and use the website.
  • Order input to the Ebuyer sales order processing system within Ebuyer policy and procedure.
  • Project a positive image of Ebuyer and the department at all times.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.
  • Adhere to Ebuyer’s customer due diligence process at all times.

Technical

  • The ability to type and word-process various documents and electronic information.
  • The adeptness to manage, organise and update relevant data using database applications.
  • Competence with Microsoft Office and its relevant functions.
  • The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
  • Good time management.
  • Willingness to learn.
  • Resilient and flexible team skills.
  • Results oriented.

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • "Can Do" attitude.

Credentials and Experience

  • Maths and English GCSE grade C or above, or equivalent.
  • Experience in a sales team or similar environment is desirable for the position.
  • Knowledge of reseller market and competitors is valued.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Technical Support Advisor
Full time position

Hours: 40 hours per week

Location: Howden, East Yorkshire

Job Summary

To offer technical advice and support to customers via inbound calls as well as other electronic communication. You will need to be forward thinking and find a resolution for every return request received by customers.

To achieve the department objectives in line with the corporate strategy and vision for which the job holder is directly responsible, and continuously improve performance.

Along with this you must provide customers with an excellent customer service at all times, this will be coupled with the task of meeting customer needs by providing support under the current Customer Support Model.

Duties and Responsibilities

  • Identify customer’s reason for return; acknowledge opportunities to provide technical support to customer with an aim to avoid products from being returned.
  • Promote the advantages of products being returned direct to the manufacturer staying within the distance selling regulations.
  • Respond to inbound queries by offering technical guidance on ebuyer products.
  • Take steps to resolve customer queries and complaints by contacting internal departments as well as couriers and suppliers.
  • Respond to all customer correspondence within the SLA.
  • Project a positive image of Ebuyer and the department at all times.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Maintain a consistent and professional attitude.
  • Take on additional duties when required by your Manager if possible.

Technical

  • Wide range of product knowledge and the ability to offer excellent technical support.
  • To manage, organise and update relevant data using database applications.
  • Competence with Microsoft Office and its relevant functions.
  • The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.

Professional

  • Excellent communication and written English skills in order to deal with a variety of individuals and issues.
  • Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
  • The ability to work well in a team to meet common goals and objectives.
  • Prioritisation of workload to ensure a satisfied market.
  • Excellent time management skills
  • Motivated by results and driven to succeed.

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • “Can do” attitude.
  • Excellent attendance and punctuality.

Credentials and Experience

  • Product awareness of Ebuyer products is essential
  • Previous customer support experience an advantage
  • Previous technical support experience an advantage.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

IT Systems Administrator 3rd Line
Full time position

Location: Howden, East Yorkshire

Job Summary

Contribute by helping junior members of the team with escalations and problems that they are reporting. Provide technical expertise to your customer/caller over the Phone, Email and Face to Face while maintaining high level of communication.

You are required to support, Server infrastructure running, VMWare, Redhat, Centos, Ubuntu, Microsoft Windows Server operating systems (2008+), email platform MS Exchange, IP telephony platforms.

You will provide assistance when trouble shooting, network connectivity problems, participate in project work. Be able to explain technical matters to non-technical members of Ebuyer team. Work within a team, supporting your team goals as well as commit to supporting business goals. Be flexible as part of the role, it is key in fast pace environment.

Support team and business out of hours where necessary.

Our 3rd Line Systems Administrators Engineer are also required to work on Infrastructure Designs, provide support to Ebuyer Business to Business team with presales quires and solution questions.

A qualified candidate should have one to two years of experience in similar role and be Microsoft (MCITP, MCTS), VM-WARE, RedHat accredited.

Key Accountabilities

  • Log your Jobs in ticketing system with relevant amount of information including correct priority and category.
  • Act as an escalation point when dealing with matters assigned to you by junior members of the team.
  • Provide telephone support to any other members of the Ebuyer Team (including IT). Deliver on First time / zero day fix KPI's.
  • Plan and Deliver Changes, minimising risks of failure.
  • Ensure your time/effort is recorded within ticketing system
  • Participate in project work, record your project progress.

Role Objectives

  • Provide IT Infrastructure Support.
  • Assign tickets with appropriate level of priority (team KPI)
  • Collect and log incidents / requests accordingly, gather relevant information in order to deal with query efficiently.
  • Communicate with your customer while handling incident or query. Maintain accurate log of effort within the ticket (be honest about it). Undertake project work, maintaining agreed budget and time frames.
  • Escalate issues that are beyond of your technical and personal abilities (to your manager or senior colleague) in line with given instructions (personal KPI)
  • Plan ahead (day-to-day, projects work, changes)
  • Look for opportunities to improve.
  • Pursue personal development of skills and knowledge in order to effectively perform the role - undertake training

Professional

  • Must be capable of setting priorities and working under pressure. Must be able to multi task and plan for events simultaneously. Ability to work with internal and external parties is essential. Strong working knowledge of HP server equipment
  • Incident Coordination activities are expected to be carried out with minor supervision. Some manual handling and driving to remote locations is required.
  • The job requires excellent analytical and communications skills (written and verbal), both internally and when speaking to customer/caller
  • Support and understand customer/caller needs

Credentials and Experience

  • One to two years in similar IT role providing support to large user base in fast pace moving environment
  • College/High School and above

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

QC Manager

Hours: 40 hours per week

Location: Howden, East Yorkshire

Job summary

To ensure the Company adheres to legal standards and in-house policies. Be responsible for enforcing regulations within manufacturing aspects of the business, as well as provide guidance on compliance matters.

To maintain the high standard of our products being delivered to all of our customers

Duties and Responsibilities

  • Draft, modify and implement company quality policies
  • To create, manage, grow and implement our Quality Manual, this will include conducting internal audits, annually (or as required).
  • Ensure quality policies and procedures are monitored and updated
  • Evaluate the efficiency of controls and improve them continuously
  • To complete quality control checks on components and finished goods
  • To update, manage and maintain company quality control records
  • Prepare reports for senior management and external regulatory bodies as appropriate
  • To conduct or direct the internal investigation of compliance issues, prepare action plans to address shortfalls, maintain improvements and review progress
  • Have an understanding of all product related regulations, practices and procedures
  • To be responsible for the successful execution of external audits.
  • To ensure our products meet all relevant legislation both European and outside of the EU.
  • This includes pyrotechnic regulation, REACH, toy regulation, general product safety regulation, appropriate product labeling regulations etc
  • Plan, co-ordinate and implement the quality management and quality improvement guidelines to ensure that they are ready for all internal and external audit requirements
  • To communicate with internal departments about compliance, answering any questions or issues they may have Review the work of colleagues when necessary to identify compliance issues and provide advice or training
  • Manage all external regulatory testing, ensuring all tests are up to date
  • To create documents such as Declaration of Conformity, Material safety data sheets, product safety reviews.
  • Revise procedures, reports etc. periodically to identify hidden risks or non-conformity issues
  • Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control
  • Assess the business’s future ventures to identify possible compliance risks

Skills and Experience (Essential)

  • Regulatory experience in a manufacturing background.
  • Must be able to read directives / standards and correctly implement.
  • Quality control experience.
  • Capable of working under own initiative.
  • Excellent communication and interpersonal skills.
  • High standard of attention to detail.

Preferred skills

  • Knowledge of ISO 9001
  • Proven ability in a leadership role

Apply for this position

to apply for this position, please email a copy of your cv with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Our Sister company - Wren Kitchens - is hiring too!

We have positions available in our sister company, follow this link for more information on a great career with Wren Kitchens