Ebuyer Careers

Careers at Ebuyer

Welcome to Ebuyer

We are located in state of the art facilities in Howden, a small market town in the East Riding of Yorkshire. Situated 1 mile from Junction 37 off the M62, we are within commuting range for Selby, Doncaster, Hull, York, Leeds and Sheffield. Howden train station is approximately 1 mile from the town square and is served by First TransPennine Express, GNER and Hull Trains ensuring excellent transport links with the rest of the UK.

Recent Developments

Ebuyer has introduced a number of new services, making it easier than ever for customers to make online purchases. Our customers can now order on Saturday and Sunday for Monday deliveries, as well as order up to 11pm for next day deliveries (6pm on a Sunday for Monday delivery).

Keeping Fit

Fancy a body workout to match the brain training involved in being part of Ebuyer? All employees are offered free membership to the company’s onsite gym and fitness centre. Containing up-to-date cardio and weights equipment, the gym has extended evening and weekend opening times meaning employees can benefit from personal fitness during or after office hours.

Ebuyer Canteen

The Ebuyer canteen offers a wide selection of hot and cold food, snacks and drinks to all Ebuyer staff including meal of the day ‘specials’. Open throughout your working day, the Ebuyer staff canteen caters to all your lunchtime and break needs.

If you wish to be part of a successful team and have the opportunity to progress in a rewarding environment please refer to our job vacancies listed below. To apply for any of these positions please email a copy of your CV with a covering letter to careers@ebuyer.com, stating which position you are applying for.

Please note: Ebuyer do not accept introductions/CVs from headhunters, agencies or suppliers that have not signed a formal agreement. Therefore, any CV received from an unapproved supplier will be considered unsolicited, and the company will not be obligated to pay a referral fee.

careers@ebuyer.com

Current Vacancies

We do our best to respond to all applications, however due to the volume we receive, it is not always possible for us to reply to every application.

Video Producer

Hours: 40 hours per week - Monday - Friday

Salary: £20-25k, dependent on experience

Location: Howden, East Yorkshire

Responsible to: Head of Brand and Customer Experience

Job Summary

Do you have a flair for producing high quality, creative video content? Ebuyer.com are one of the UK’s leading technology retailers and we’re looking for an in-house Video Producer to join our growing Marketing team.

With a genuine interest in video content and creativity, you’ll have proven experience of filming (including audio capture) and producing high quality video content, working to tight deadlines and budgets.

You’ll be competent in using editing packages (Final Cut Pro, Premier Pro), with excellent understanding and experience of video compression and optimization for online streaming ability.

In this in-house role, you’ll be responsible for

  • Production and editing of video content, liaising with Product Manager and Heads of Marketing to help plan, produce and deliver all video content to brief and within deadline
  • Shooting and lighting on set, both on location and in-house
  • Completing post production for projects including grading, mastering, encoding in relevant different formats and uploading online
  • Helping to spec relevant equipment to be brought in-house to enable the above (for both editing and shooting purposes)
  • Backing up all data and organising a library of video content

Skills and experience

  • First-class experience in video capture and shooting original content, with a great eye for high quality videography
  • Proven background and experience in using editing packages (e.g. Final Cut Pro, Premier Pro)
  • Comprehensive understanding and experience of video compression and optimisation for online streaming
  • Good understanding of audio capture and sound quality control, as well as good lighting skills
  • General interest in new developments and innovation in video content and the Consumer Technology industry

This role will suit someone who is ideas led, creative, and able to work well under pressure as part of a fast paced team.

If this sounds like you, send your CV to marketingjobs@ebuyer.com

We are located in state of the art facilities in Howden, a small market town in the East Riding of Yorkshire. Situated 1 mile from Junction 37 off the M62, we are within commuting range of Selby, Doncaster, Hull, York, Leeds, Wakefield and Sheffield.

We do our best to respond to all applications, however due to the volume we receive, it is not always possible for us to reply to every application.

Customer Support Advisor

Hours: 40 hours per week - Monday - Friday

Salary: £13,750 per annum (£14,000 after probation)

Location: Howden, East Yorkshire

Responsible to: Head of Customer Operations

Job Summary

The role of the Customer Support Advisor is to provide excellent customer support via phone, e-mail, letter and the internal electronic system. Liaising with internal departments, couriers and suppliers is crucial in order to solve customer queries, requiring a high level of communication. The main objective of those in the position is to achieve a response time of 24 - 48 hours to all correspondence and complaints, in order to maintain effective customer support and a satisfied consumer market. Personal and group objectives include meeting STATS that have been set by the Customer Support Supervisor.

Duties and Responsibilities

  • Provide the highest level of Customer Support via phone, e-mail, letter and the internal electronic system.
  • Answer customer calls within the SLA.
  • Respond to all customer correspondence within the SLA.
  • Take steps to resolve customer queries and complaints by contacting internal departments as well as couriers and suppliers.
  • Deal with complaint emails and letters.
  • Establish and maintain effective working relationships with co-workers, supervisors and the general public.
  • Maintain a consistent and professional attitude.
  • Take on additional duties when required by your Manager if possible.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.

Technical

  • The ability to type and word-process various documents and electronic information.
  • Communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.
  • Operate and record call type sheets.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
  • The ability to deal with complaints in a patient and professional manner.
  • The ability to work well in a team to meet common goals and objectives.
  • Prioritisation of workload to ensure a satisfied market.

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • "Can Do" attitude.

Credentials and Experience

Any previous experience is valued.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Product Manager

Hours: 40 hours per week

Salary: £25,000 pa + bonus

Location: Howden, East Yorkshire

Job Summary

Are you a great negotiator, always looking for the best deal? If so, this might be the opportunity you’ve been looking for. Ebuyer.com are one of the UK’s leading technology retailers and we’re growing our Buying team.

Ideally with experience in product management and negotiation, you will be responsible for maximizing the revenue and profit in your category through buying, pricing, promotion, merchandising, and stock management.

As well as continually negotiating the best deals and lowest pricing possible with suppliers and manufacturers, you’ll also need to be able to keep a close eye on competitor activity, adjusting your strategy where appropriate.

Duties and Responsibilities

  • Be an expert in your category, identifying emerging new products and trends which will give Ebuyer competitive advantage
  • Calculate stock requirements for all products in your category
  • Proactively take action to minimize overstocks
  • Regularly check pricing against competitors to ensure that Ebuyer customers receive the best value for money possible
  • Contact suppliers with quotes and negotiate final pricing and stocking for orders
  • Manage Best Seller and Reorder reports for your category
  • Liaise with suppliers, manufacturers, Customer Support and Goods-In on a regular basis to ensure that any supply or customer queries are resolved quickly and efficiently.
  • Write compelling product descriptions for the Ebuyer website
  • Work closely with marketing teams both at Ebuyer and at the supplier/manufacturer to identify promotional opportunities and negotiate marketing funding
  • Pursue personal development of skills and knowledge in order to effectively perform the role.

Skills and experience

  • 12 months experience in a similar role – this is desirable but not essential
  • Ability to demonstrate a best in class track record in negotiations honed in a variety of trading environments from one off deals to management of strategic partnerships
  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative – the ability to make decisions and follow them through to achieve targets and objectives
  • Good time management and team-working skills.
  • Results orientated

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

Receptionist

Hours: 40 hours per week

Salary: £14,000 pa

Location: Howden, East Yorkshire

Responsible to: Customer Operations Manager

Job Summary

The role of the Receptionist is to effectively manage the visitor entrance to the Ebuyer site whilst taking responsibility for incoming mail, telephone calls, e-mail queries and order requests. All guests must be greeted and registered in the correct manner, and the premises opened and closed daily.

We are looking for someone with an enthusiastic and confident personality, who will give visitors a good first impression of Ebuyer.

Responsibilities

  • Meet and greet guests and clients.
  • Monitor visitor access and maintain security awareness.
  • Answer incoming calls and direct them to the appropriate department or individual.
  • Organise conference and meeting room bookings.
  • Sort and prepare all ingoing and outgoing post.
  • Respond to Reception e-mail queries.
  • Respond to customer service queries via internal enote system as needed.
  • Create guest tallies for the security department.
  • Open and close the premises on a daily basis.
  • Order office supplies such as drinking water and stationery, keeping effective stock logs.
  • Tidy and maintain the reception area.
  • Check top 50 customer product searches for errors.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.

Apply for this role by emailing careers@ebuyer.com

Business to Business Sales Executive
Full time position

Hours: 40 hours per week

Salary: £15,000 basic (£25,000 OTE)

Location: Howden, East Yorkshire

Responsible to: Business to Business Sales Manager

Job Summary

To achieve the department objectives in line with the corporate strategy and vision for which the job-holder is directly responsible, and continuously improve performance.

The role of the B2B Sales Executive is to prospect and develop new and existing opportunities via outbound telesales activity, by targeting small, medium and large business customers. This can be accomplished through the use of outbound calls in order to build relationships with potential customers, securing their interest in the products Ebuyer has to offer and closing deals to produce revenue and profit.

Duties and Responsibilities

  • Make outbound calls at a level agreed with the Sales Team Leader and/or Sales Manager.
  • Meet talk time levels as agreed with the Sales Team Leader and/or Sales Manager.
  • Offer quotations to potential business customers.
  • Maintain cooperative and productive inter-departmental relationships and procedures in order to deliver exceptional customer services at all times.
  • Identify and close opportunities for value added services sales e.g. configuration, installation and leasing.
  • Liaise with suppliers for product information and E.T.A.s.
  • Offer technical support for IT products whenever possible.
  • Take personal responsibility for and actively engage in product, system and skills training and development.
  • Take responsibility for determining and satisfying the needs of accounts, ensuring client satisfaction as the basis for further business.
  • Produce revenue and profit in line with company and individual targets.
  • Encourage clients to visit and use the website.
  • Order input to the Ebuyer sales order processing system within Ebuyer policy and procedure.
  • Project a positive image of Ebuyer and the department at all times.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.

Technical

  • The ability to type and word-process various documents and electronic information.
  • The adeptness to manage, organise and update relevant data using database applications.
  • Competence with Microsoft Office and its relevant functions.
  • The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.

Professional

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
  • Good time management.
  • Willingness to learn.
  • Resilient and flexible team skills.
  • Results oriented.

Attitudes and Behaviours

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • "Can Do" attitude.

Credentials and Experience

  • Maths and English GCSE grade C or above, or equivalent.
  • Experience in a sales team or similar environment is desirable for the position.
  • Knowledge of reseller market and competitors is valued.

Apply for this position

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

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