About Us

About Ebuyer.com

The Company

Ebuyer.com is one of the UK's leading online electrical retailers with four million registered customers and 250 employees. Founded in 1999, the company started off as the brainchild of a group of IT developers and PC retail experts, who wanted computer components to be more readily available and at lower prices. Ebuyer grew quickly from its humble beginnings to become the site for overclockers and PC enthusiasts.

Ebuyer.com has since moved into mainstream electricals, offering everything from TVs, laptops and tablet PCs to kettles and digital cameras, yet it remains a leading go-to site for computer components.

The company's distribution facility was purpose built in 2006 at its headquarters in Howden, East Yorkshire. The site houses a 280,000sq feet, state of the art warehouse, from where over 20,000 weekly orders are delivered to customers throughout the UK.

At Ebuyer, our business philosophy is simple: give customers and businesses what they want, when they want it. We never stop improving our world class operation by putting our customers - and their needs - first.

Ebuyer.com - The Company

Products

We offer our customers over 70,000 quality products, and this list is growing every day. Ebuyer customers know they're getting the best prices and exclusive offers on a huge range of electricals. You'll find computer technology products like laptops, desktops, printers, software, storage and more.

Our audio and visual entertainment categories give you a huge choice ranging from Smart TVs, MP3 players, digital cameras, gaming and home electronics to Experience Day vouchers and gadgets.

We've recently added a wide range of products for the home and garden. Whether it's cookware, cleaning equipment, DIY or something for your baby, Ebuyer caters for everyone with its affordable products.

Our Business store is also growing. In addition to office supplies, business customers will find everything for the office from networking solutions to office security and plenty of storage options.

Our great relationships with all the major vendors mean our customers will always find special deals on great products from the biggest names in the industry. And to help our customers choose the right products, we make it easy to find availability, pricing, reviews and ratings.

Ebuyer.com - Products

Service

At Ebuyer.com, our focus has always been on helping customers save time and money. This is why we've invested in building a website that allows you to securely manage your accounts without intervention. Customers can not only track their order, but also view previous orders, and keep a 'wish list' of products. An Express Checkout facility saves you time; and you can change your account details, all without having to speak to our customer support team.

Of course, if you would prefer us to handle your query, we have a unique email system for queries that is free for registered customers as well as standard means of contacting our support team. For those questions or suggestions where no one less will do, customers can contact our Managing Director directly. And for those who prefer to operate via social media, Ebuyer.com has its own dedicated Facebook page and Twitter account for queries and special offers.

Businesses will welcome a dedicated business site with all prices quoted ex-VAT, a specialist support team available for queries and deals on bulk orders.

We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.

Ebuyer.com - Service

The Environment

Ebuyer (UK) Ltd recognises its environmental responsibilities under the requirements of ISO 14001:2004

We commit to take an environmentally and socially responsible approach to both existing activities and future developments, reducing pollution through the efficient use of energy, and material and product substitution to reduce our adverse effect on the environment.

Under our environmental policy (and as far as practically possible), we will:

  • Minimise disturbance to the local and global environment and to local communities and wildlife
  • Take a responsible approach to packaging, transport/carriage, and disposal of waste
  • Minimise use of energy and raw materials and adhere to principles of sustainability
  • Consider the environment in the design of products, packaging and processes and the maintenance of equipment.
  • Provide information on the use and final disposal of products and packaging
  • Ensure that all employees and suppliers are adequately informed about Ebuyer's environmental policy

In addition to regular audits of our procedures, a Director has been assigned to ensuring full compliance of our environmental policy and control as an ongoing function.

Our environmental policy will be flexible, adapting to new technologies and changing environmental conditions.

In order for Ebuyer to achieve these environmental objectives, it is important that employees recognise their duty, whilst at work, to take reasonable care of the environment.

Company objectives and policy will be communicated and reviewed at least annually in order to aid continual improvement.

Ebuyer.com - The Environment

Quality

Ebuyer (UK) Ltd recognises its quality responsibilities under the requirements of ISO 9001:2008.

Ebuyer (UK) Ltd is committed to quality excellence. We will achieve this through ensuring this quality policy statement and associated procedures are applied to all work undertaken within the company.

Achieving quality excellence will mean we consistently meet our customers’ expectations. Through this quality policy, we commit to the following:

  • Effective management of a highly competent supply chain, using our own in house plant and machinery to deliver customer orders on time
  • Complying with all applicable legislation and training requirements relating to health & safety and online trading
  • Ensuring all changes to our website and procedures are adequately tested prior to implementation
  • Ongoing measurement of our customer experience, using customer feedback to make improvements
  • Developing mutually beneficial relationships with suppliers and ensuring we deliver the best value for our customers through these relationships
  • Continually reviewing and improving our processes, products and customer experience

In addition to regular audits of our procedures, a Director has been assigned to ensuring full compliance of our quality processes and control as an ongoing function.

Our quality policy will be flexible, adapting to changing technologies and customer needs, enabling us to maintain high quality standards.

Company objectives and policies will be communicated and reviewed at least once a year to aid continual improvement.

Ebuyer.com - Quality

Health & Safety

Ebuyer (UK) Ltd recognises its Health & Safety responsibilities under OHSAS 18001:2007

Ebuyer (UK) Ltd is committed to providing a safe and comfortable working environment. Whilst maintaining high levels of customer satisfaction we will ensure (as far as is reasonably practical) to safeguard the health, safety and welfare of our staff, customers, visitors and other persons who may be affected by our business.

We recognise that a number of the activities undertaken by Ebuyer, or on our behalf, could potentially include risks to Health & Safety of employees and others, together with a risk of damage to, or loss of, plant, machinery, property, and product.

Accordingly, we are dedicated to achieving and maintaining high standards of Health & Safety throughout our business, taking all reasonable steps to prevent, control or guard against potential risks and side effects. Our ultimate goal is to eliminate or control such risks, and create and maintain a healthy and safe working environment.

Under our Health & Safety policy, we commit to:

  • Complying with the requirements of the Health & Safety at Work etc Act and all relevant legislation and codes of practices
  • Formulate by location, Safety Plans and Risk Assessments within the requirements of Health & Safety legislation; clearly setting out the measures to be taken to safeguard employees and others affected by our activities
  • Providing adequate and competent supervision of all Company activities which involve risk
  • The prevention of injury and ill health
  • Providing appropriate Health & Safety training for employees, covering Health & Safety at work, safe working practices and other relevant areas as demanded by job role/function
  • Development and maintenance of effective systems which inform and consult employees on relevant Health & Safety matters
  • Progressive identification and elimination or control of hazards which present a risk to our employees and other persons and possible damage to, and loss of plant or product
  • Paying appropriate attention to Health & Safety when planning new developments, systems and purchasing equipment
  • Taking practical steps to ensure adherence to this policy by all its employees and other persons undertaking work on behalf of the Company

In addition to regular audits of our procedures, a Director has been assigned to ensuring full compliance of our Health & Safety processes and control as an ongoing function.

Our Health & Safety policy will be flexible, adapting to changing technologies, enabling us to minimise or eliminate risk.

Company objectives and policies will be communicated and reviewed at least once a year to aid continual improvement.

Ebuyer.com - Health and Safety
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