HPE 5 year 24x7 24 hour Call to Repair with Defective Media Retention D2000 Disk Enclosure Hardware Support

  • For Storage Warranty advice email SOLUTIONS@EBUYER.COM
  • Extended service agreement
  • 5 years

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QuickFind: 227795

Mfr part code: UT229E

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    HPE 5 year 24x7 24 hour Call to Repair with Defective Media Retention D2000 Disk Enclosure Hardware Support Product Description

    Minimize system downtime due to hardware failure. This affordable HPE Care Pack Service features a commitment to resolve HPE BladeSystem and ProLiant hardware problems within 24 hours from the time your service call is received.

    When you experience system problems, your call is immediately connected to an HPE-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to return your covered systems to operational condition.

    You could solve the problem by keeping your defective disk, but a standard hardware agreement would require you to purchase and manage the disk yourself. That's why more and more security-conscious companies are adding the HPE Defective Media Retention option to their HPE hardware support agreement.

    Hardware Support with Defective Media Retention (DMR) for HPE business desktops, notebooks, workstations, Industry Standard Servers (ISS), business critical servers and StorageWorks products is a disk retention service that lets you keep malfunctioning drives after a service event without paying a penalty.

    The HPE Defective Media Retention option lets you keep, and control, your disk and your data. The process closely resembles what happens in a standard service call. If a disk is covered by the retention option malfunctions, you call HPE for support. An HPE support agent will diagnose your system problem, dispatch personnel (if needed) and provide a replacement disk.

    Technical Specifications

    General

    Type Extended service agreement
    Service Included Parts and labour
    Location On-site
    Full Contract Period 5 years
    Repair Time 24 hours
    Service Availability 24 hours a day / 7 days a week

    Details

    Service & Support Details Extended service agreement - parts and labour - 5 years - on-site - repair time: 24 hours ( distance from customer site - 160 km ) - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts and labour - 5 years - on-site ( distance from customer site - 160 km ) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote monitoring - 5 years ¦ Defective media retention - 5 years
    Service & Support Extended service agreement - parts and labour - 5 years - on-site - repair time: 24 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts and labour - 5 years - on-site (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote monitoring - 5 years ¦ Defective media retention - 5 years

    HPE 5 year 24x7 24 hour Call to Repair with Defective Media Retention D2000 Disk Enclosure Hardware Support Ask an owner

    HPE 5 year 24x7 24 hour Call to Repair with Defective Media Retention D2000 Disk Enclosure Hardware Support Product Discussion

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