HPE 5 year 24x7 24 hour Call to Repair with Defective Media Retention D2000 Disk Enclosure Hardware Support

QuickFind: 227795 Mfr part code: UT229E
  • For Storage Warranty advice email SOLUTIONS@EBUYER.COM
  • Extended service agreement
  • 5 years

Product Description

HPE 5 year 24x7 24 hour Call to Repair with Defective Media Retention D2000 Disk Enclosure Hardware Support

Minimize system downtime due to hardware failure. This affordable HPE Care Pack Service features a commitment to resolve HPE BladeSystem and ProLiant hardware problems within 24 hours from the time your service call is received.

When you experience system problems, your call is immediately connected to an HPE-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to return your covered systems to operational condition.

You could solve the problem by keeping your defective disk, but a standard hardware agreement would require you to purchase and manage the disk yourself. That's why more and more security-conscious companies are adding the HPE Defective Media Retention option to their HPE hardware support agreement.

Hardware Support with Defective Media Retention (DMR) for HPE business desktops, notebooks, workstations, Industry Standard Servers (ISS), business critical servers and StorageWorks products is a disk retention service that lets you keep malfunctioning drives after a service event without paying a penalty.

The HPE Defective Media Retention option lets you keep, and control, your disk and your data. The process closely resembles what happens in a standard service call. If a disk is covered by the retention option malfunctions, you call HPE for support. An HPE support agent will diagnose your system problem, dispatch personnel (if needed) and provide a replacement disk.

Technical Specification

HPE 5 year 24x7 24 hour Call to Repair with Defective Media Retention D2000 Disk Enclosure Hardware Support

General

Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 5 years
Repair Time 24 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Details Extended service agreement - parts and labour - 5 years - on-site - repair time: 24 hours ( distance from customer site - 160 km ) - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts and labour - 5 years - on-site ( distance from customer site - 160 km ) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote monitoring - 5 years ¦ Defective media retention - 5 years
Service & Support Extended service agreement - parts and labour - 5 years - on-site - repair time: 24 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts and labour - 5 years - on-site (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote monitoring - 5 years ¦ Defective media retention - 5 years

Product Reviews

Ask an Owner

HPE 5 year 24x7 24 hour Call to Repair with Defective Media Retention D2000 Disk Enclosure Hardware Support

Sorry, customer questions are not available for this product.

Product Discussion

HPE 5 year 24x7 24 hour Call to Repair with Defective Media Retention D2000 Disk Enclosure Hardware Support

Our comments box is a great way for you to view other people's feedback about products on Ebuyer.com, and add your own.

  • This tool is open to everyone.
  • You are responsible for the contents of your comments and any consequences that may arise as a result of them.
  • Comments that contain any of the following will be deleted: terms considered explicit and inappropriate; defamatory, obscene, unlawful, harmful, or offensive.

Call for Pricing

Could server or storage consolidation reduce your running costs by up to 50%? Our solutions specialists can advise the ideal model for your business.