HPE 5 year Proactive Care Next business day with DMR MSA60/70 Service

  • Extended service agreement
  • 9 hours a day / 5 days a week
  • Next business day
  • 5 Years

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QuickFind: 475793

Mfr part code: U2E66E

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    HPE 5 year Proactive Care Next business day with DMR MSA60/70 Service Product Description

    • Provides 4-hour response for HPE hardware.
    • Provides 2-hour response on software support through telephone access to highly trained support personnel.

    Technical Specifications

    Compatibility Information

    Designed For HP StorageWorks Modular Smart Array 60, 70, 70 Dual Domain

    General

    Type Extended service agreement
    Service Availability 9 hours a day / 5 days a week
    Service Included Parts and labour
    Location On-site
    Full Contract Period 5 years
    Response Time Next business day

    Details

    Service & Support Details Extended service agreement - parts and labour - 5 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ New releases update - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Defective media retention - 5 years
    Service & Support Extended service agreement - parts and labour - 5 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ New releases update - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Defective media retention - 5 years

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    HPE 5 year Proactive Care Next business day with DMR MSA60/70 Service Product Discussion

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