HPE 5 year Proactive Care 24x7 with DMR X3800 Network Storage Gateway Service

  • Extended service agreement
  • 24 hours a day / 7 days a week
  • 5 Years
  • On-site

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QuickFind: 478383

Mfr part code: U4A01E

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    HPE 5 year Proactive Care 24x7 with DMR X3800 Network Storage Gateway Service Product Description

    • Provides 4-hour response for HPE hardware.
    • Provides 2-hour response on software support through telephone access to highly trained support personnel.

    Technical Specifications

    Compatibility Information

    Designed For HPE StorageWorks Network Storage Gateway X3800 G2

    General

    Type Extended service agreement
    Service Included Parts and labour
    Location On-site
    Full Contract Period 5 years
    Response Time 4 hours
    Service Availability 24 hours a day / 7 days a week

    Details

    Service & Support Details Extended service agreement - parts and labour - 5 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Defective media retention - 5 years
    Service & Support Extended service agreement - parts and labour - 5 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Defective media retention - 5 years

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