HPE 5 year Proactive Care 24x7 with DMR X3800 Network Storage Gateway Service

QuickFind: 478383 Mfr part code: U4A01E
  • Extended service agreement
  • 24 hours a day / 7 days a week
  • 5 Years
  • On-site

Product Description

HPE 5 year Proactive Care 24x7 with DMR X3800 Network Storage Gateway Service

• Provides 4-hour response for HPE hardware.
• Provides 2-hour response on software support through telephone access to highly trained support personnel.

Technical Specification

HPE 5 year Proactive Care 24x7 with DMR X3800 Network Storage Gateway Service

Compatibility Information

Designed For HPE StorageWorks Network Storage Gateway X3800 G2

General

Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 5 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Details Extended service agreement - parts and labour - 5 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Defective media retention - 5 years
Service & Support Extended service agreement - parts and labour - 5 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Defective media retention - 5 years

Product Reviews

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HPE 5 year Proactive Care 24x7 with DMR X3800 Network Storage Gateway Service

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Product Discussion

HPE 5 year Proactive Care 24x7 with DMR X3800 Network Storage Gateway Service

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