HPE 5 year Proactive Care Next business day P4500 G2 SAN Solution Service

QuickFind: 479266 Mfr part code: U3V50E
  • Extended service agreement
  • 9 hours a day / 5 days a week
  • Next business day
  • 5 Years

Product Description

HPE 5 year Proactive Care Next business day P4500 G2 SAN Solution Service

Next Business Day Proactive Care Service - an HP authorized representative (CE) will arrive at the customer's site during the onsite coverage window to begin hardware maintenance service on the next coverage day after the call has been received and acknowledged by HP. Service features are defined in the hardware onsite support area of the "Service limitations" section. Availability of response times is dependent on the proximity of the customer site to an HP-designated support hub.

Technical Specification

HPE 5 year Proactive Care Next business day P4500 G2 SAN Solution Service

Compatibility Information

Designed For HP LeftHand P4500 G2 SAS Virtualization SAN Solution ¦ HP StorageWorks P4500 G2 SAS Virtualization SAN Solution

General

Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 5 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week

Details

Service & Support Details Extended service agreement - parts and labour - 5 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ New releases update - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Service & Support Extended service agreement - parts and labour - 5 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ New releases update - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday

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HPE 5 year Proactive Care Next business day P4500 G2 SAN Solution Service

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HPE 5 year Proactive Care Next business day P4500 G2 SAN Solution Service

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