Ebuyer Privacy & Cookies
Ebuyer (UK) Limited together with any group companies (“we” “us” “our”) are committed to protecting and respecting your privacy. For the purposes of data protection legislation, we are the data controller and we will process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and national laws which relate to the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
2. VISITORS TO OUR WEBSITE
2.1 We may collect and process personal data about you in the following circumstances:
2.1.1 when you complete forms on our website (“Site”). This includes your name, address, email and telephone number, which is provided at the time of registering to use our Site, where you ask us to contact you about our goods or services, subscribe to our mailing list, or subscribe/request our goods and services;
2.1.2 whenever you provide information to us when reporting a problem with our Site, making a complaint, making an enquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence;
2.1.3 details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access (see section 2.2.2 on Cookies below); and
2.1.4 whenever you disclose your information to us, or we collect information from you in any other way, through our Site.
2.2 We may also collect data in the following ways:
2.2.1 We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection. We may also collect information about your device’s operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
2.3 We may use your personal data for our legitimate interests in order to:
2.3.1 provide you with information, or services that you requested from us;
2.3.2 allow you to participate in interactive features of our Site, when you choose to do so;
2.3.3 ensure that content from our Site is presented in the most effective manner for you and for your device;
2.3.4 improve our Site and services;
2.3.5 process and deal with any complaints or enquiries made by you; and
2.3.6 contact you for marketing purposes where you have signed up for these (see section 6 for further details).
Our Site may, from time to time, contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. When you leave our Site, we encourage you to read the privacy notice/policy of every website you visit.
3.1 We will collect details such as your name, address, phone number and email address when you order goods or services from us either via our Site or linked social media sites / other third party partner sites. We will use this information to process your order and comply with our contractual obligations.
3.2 In order to perform our contract with you, we may also need to share personal data with third parties such as payment providers and postal service organisations to assist in the delivery of goods or services you have ordered; this could include EDI partners, third party couriers, or warranty providers.
3.3 We may also advertise your feedback on our website and marketing materials (subject to obtaining your prior consent where necessary);
3.4 We will retain your information as long as we require this to provide you with the goods or services ordered from us and for a period of 6 years afterwards. Where you have subscribed to receive marketing correspondence from us we will keep your personal data for the period of time described in section 6 below.
We will collect details such as your employee names, telephone numbers and email addresses in order to contact you about goods or services ordered with you, to place further orders and to pay you for the goods and/or services supplied. We will keep the personal data for 6 years further to being provided with the goods/services.
5. IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with our goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
6.1 In addition to the uses described in sections 2-4 above, where you indicate you would like to receive marketing correspondence from us, subscribe to our mailing lists or newsletters, enter into any of our competitions or provide us with your details at networking events, we may use your personal data for our legitimate interests in order to provide you with details about our goods, services, business updates and events, which we think may be of interest.
6.2 You have the right to opt-out of receiving the information detailed in section 6.1 at any time. To opt-out of receiving such information you can:
6.2.1 tick the relevant box situated in the form on which we collect your information;
6.2.2 clicking the unsubscribe button contained in any such communication received; or
6.2.3 email us at DPO@ebuyer.com or call us on ext. 5032 providing us with your name and contact details.
6.3 Where you have subscribed to receive marketing correspondence from us we will keep personal data 3 years from when you last interacted with us.
7. MONITORING AND RECORDING
We may monitor and record communications with you (such as telephone communications and emails) for the purpose of training, fraud prevention and compliance. We also have CCTV cameras installed in our premises for the purpose of crime prevention and for health and safety reasons. Please contact firstname.lastname@example.org for details on how long we store this information for.
8. AUTOMATED PROCESSING
8.1 We may occasionally consult with third party marketing organisations who use automated processing of anonymised personal data to make recommendations on economic or predictable consumer purchasing behaviours. We do not make decisions which affect an individual based purely on automated processing activities.
8.2 We occasionally carry out a credit checks on customers:
8.2.1 so that we can make credit decisions about you; and
8.2.2 to prevent fraud and money laundering.
8.3 Our search may be recorded on the files of the credit reference agency.
8.4 If further to undertaking a credit check you receive a low credit score, we reserve the right not to supply you with goods or services on credit and/or require upfront payment for the goods or services you wish to purchase. In this case a member of our team will notify you.
8.5 If you provide false or inaccurate information and we suspect fraud, we will record this. if you want to see your credit file, please contact our Customer Services team who will provide you with contact details for the Credit Agency used.
9. LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA
9.1 We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:
9.1.1 for performance of a contract we enter into with you;
9.1.2 where necessary for compliance with a legal or regulatory obligation we are subject to;
9.1.3 where necessary to protect your vital interests; and
9.1.4 for our legitimate interests (as described within this policy) and your interests and fundamental rights do not override these interests.
9.2 Ebuyer explicitly rely on a basis of legitimate interests when processing data in the following ways. This basis is balanced against your rights and interests and does not override your right to object.
9.2.1 Ebuyer may supply email addresses to fulfilment partners and couriers in order to improve the service of package delivery.
9.2.2 Ebuyer may monitor opening of marketing emails in order to improve the service of supplying marketing communications.
9.2.3 Ebuyer may contact customers with details of goods that the customer prepared for purchase where the purchase did not complete successfully in order to improve the service of purchasing.
10. DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES
10.1 In addition to the third parties mentioned above, we may disclose your information to third parties for our legitimate interests as follows:
10.1.1 to staff members in order to facilitate the provision of goods or services to you;
10.1.2 to our affiliated entities to support internal administration;
10.1.3 IT software providers that host our website and store data on our behalf;
10.1.4 professional advisers including consultants, lawyers, bankers and insurers who provide us with consultancy, banking, legal, insurance and accounting services;
10.1.5 HM Revenue and Customs, regulators and other authorities who require reporting of processing activities in certain circumstances; and
10.2 We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
10.3 We will not sell or distribute personal data to other organisations without your approval.
10.4 In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of
your personal information, such as contact and order details, in order for Klarna to assess whether you
qualify for their payment options and to tailor the payment options for you.
11. CROSS-BORDER DATA TRANSFERS
12. DATA SECURITY
12.1 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
12.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk.
12.3 Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors and other third parties that have a legitimate business need for such access.
13. ACCESS TO, UPDATING, DELETING AND RESTRICTING USE OF PERSONAL DATA
13.1 It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes.
13.2 Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form. If you would like a copy of some or all of your personal information, please send an email to DPO@ebuyer.com. In certain circumstances we reserve the right to charge a reasonable fee to comply with your request.
13.3 You can also ask us to undertake the following:
13.3.1 update or amend your personal data if you feel this is inaccurate;
13.3.2 remove your personal data from our database entirely;
13.3.3 send you copies of your personal data in a commonly used format and transfer your information to another entity where you have supplied this to us, and we process this electronically with your consent or where necessary for the performance of a contract; or
13.3.4 restrict the use of your personal data.
13.4 We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
13.5 Please send any requests relating to the above to our Data Protection Officer at DPO@ebuyer.com specifying your name and the action you would like us to undertake.
14. RIGHT TO WITHDRAW CONSENT
Where you have provided your consent to the collection, processing and transfer of your personal data, you have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact us at DPO@Ebuyer.com
16. CONTACT US
Last updated: 17th May 2018.
Cookies are tiny files that help track the use of the site and to personalise your journey. These cookies can be stored so that if you return to a website, that website server can call the information from the cookies stored on your computer to tailor your experience of the site.
Cookies are perfectly safe to be stored on your computer and almost all web browsers have cookie storing enabled as default. However, all browsers have the option of disabling cookies being stored on your computer if you wish to do this.
This would also be a common experience of reduced functionality across many websites.
To learn about how change the cookie settings for your browser please see our 'Managing Cookies' section.
2. WHAT ARE COOKIES?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
3. WHAT COOKIES DO WE USE AND WHAT IS THEIR PURPOSE?
The cookies we use are both “functional” and "analytical" cookies. We use a web analytics service called Google Analytics provided by Google Inc. Google Analytic cookies allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
ADTRACK, AFFILIATE, TD COOKIES
These cookies show us how you found our website and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us.
We use this to determine if your web browser supports some of the features of our checkout that make checkout quicker and easier to complete.
This cookie allows our web servers to respond to your actions on the website such as "Add to basket" or browsing the website. The website wouldn't work for you without it.
BASKETXML AND COOKIEID COOKIES
The items that are in your shopping basket on the website are stored in this cookie. Your shopping basket wouldn't work without it.
We use this to determine if you arrived at Ebuyer by clicking on an advertising link, and allows us to reward some external websites for directing visitors to us.
RRSESSIONID, M, N, UC COOKIES
We use these cookies to make recommendations of products that we think might be of interest to you, based on what you and other visitors have viewed on Ebuyer.
REEVOO COOKIE (REEVOO_UTMB, REEVOO_UTMC, REEVOO_UTMZ, REEVOOMARK_BH_SESSION, REEVOOMARK_MARKER, REEVOOMARK_SELECTED_FOR_B_BRANCH, REEVOOMARK_VIEWED_PRODUCTS COOKIES)
These cookies enable the function of our customer review partner Reevoo. Reevoo collect and deliver impartial customer reviews on our website. This information is used to help improve the website and your shopping experience giving independent buying advice. The data stored by these cookies can be seen only by the relevant teams at Ebuyer and Reevoo.
These cookies enable the function of Google Analytics for Ebuyer and its subsidiaries. Software, this software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies can be seen only by the relevant teams at Ebuyer and Google and never shows any confidential information.
4. HOW CAN I STOP COOKIES FROM BEING SAVED ON MY COMPUTER?
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.
Last updated: 17th May 2018
When you visit Ebuyer you may notice some cookies that aren't related to Ebuyer. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Some of the business partners that may set cookies on Ebuyer can be seen in the table opposite.
Ebuyer 'share' tools
If you take the opportunity to 'share' Ebuyer content with friends through social networks - such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.
Further information about cookies
Please note that we're not responsible for the content of external websites.
Partner name: Criteo
Partner name: TagMan / Affiliate Window / Doubleclick / Google / Reevoo / CheetahMail / Pricerunner / Leadback / Right Media / Twitter / Facebook / IMRG cookie / Exponea
Sometimes we'll advertise on 3rd party websites. TagMan cookies are used to help us and our advertisers see which advertisements you click on and interact with. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.
Examples of these advertisers include Google (including Google-owned DoubleClick for paid advertising on Google.com) and Affiliate Window.
TagMan provide a global Opt-Out function, whereby a user can go to their website and switch off TagMan tracking: http://eu.tagman.com/index.php/consumerprivacy.html. If you opt out in this way for Ebuyer, you'll also be opting out from any other companies that use TagMan.
We also collect information via the Facebook Pixel to better inform and tailor the adverts that we display to our customers on the Facebook Advertising platform. To find out more about what kind of information the Facebook Pixel collects head over to the Facebook Business guide.
EXPONEA EMAIL PIXEL
Ebuyer uses the Exponea Email Pixel on emails we send to our customers to monitor interaction rates with our emails, this allows us to assess the performance of our emails, tailor our content to meet our subscribers’ interests and ensure that we are sending emails that are relevant to our customers. We also use this data to inform us which customers aren’t engaging with our emails, allowing us to automatically reduce the frequency of sends or even remove users from our subscriber list where they have demonstrated that they are no longer interested in receiving our content.
How do I opt out of cookies?
You can manage the cookies that you allow on Ebuyer.com by using the Cookie Settings Tool. Here, you will be presented with a breakdown of Cookies by category (detailed below).
*Browser Cookie Management
You can also manage the cookies that you allow on your computer through the internet browser that you use. You can also ask to be alerted every time a cookie is offered. There are instructions on how to manage your cookies using the most popular internet browsers below:
Find out which internet browser you use
- On a PC: click on 'Help' at the top of your browser window and select 'About'
- On an Apple Mac: click on the Apple menu and select 'About' (make sure the browser is open)
Opting out of cookies in Internet Explorer
- Choose 'Tools'
- Click on 'Internet Options'
- Click the 'Privacy' tab
- Move the slider to choose your settings
- For more detailed privacy settings click on 'Advanced'
Opting out of cookies in Safari
- Choose 'Preferences' from Safari menu
- Select 'Security'
- Cookie settings are shown
- Choose your settings
Opting out of cookies in Google Chrome
As a default, Google Chrome allows all cookies. You can manage the behaviour of first-party and third-party cookies or even block them completely.
- Click on the 'Tools' menu
- Select 'Options'
- Click the 'Under the Bonnet' tab
- Find the 'Privacy' section
- Click 'Content settings'
- Click the 'Cookie settings' tab and choose your settings
Opting out of cookies in Mozilla Firefox
You can configure which sites are allowed to set cookies, how long to keep them for, and view and manage your existing cookies.
- Click on 'Menu', then 'Options'
- Select 'Privacy'
- Select 'Cookies'
- Choose your settings
Opting out of Flash Cookies
If you'd like to control the use of Flash Cookies on your computer, Adobe's website offers tools to do this.
Ebuyer (UK) Ltd (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).
You have the right to access the information that Ebuyer (UK) Ltd holds about you and your right of access can be exercised in accordance with the Act. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such change upon receiving your access request, and confirm whether you wish to proceed and pay such charge.
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the Ebuyer team, who will be delighted to answer any questions you may have.
You can either contact 0871 521 33 00
Calls cost 10p per minute plus network extras.
Lines open: Monday-Friday 9am-6pm (excluding bank holidays).
Or, write to us at:
Ebuyer (UK) Limited
DN14 7UW UK