HPE 3 year Proactive Care 24x7 with CDMR MSA2000 Array Service

  • Extended service agreement
  • 24 hours a day / 7 days a week
  • 3 Years
  • On-site

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QuickFind: 612753

Mfr part code: U5D64E

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    HPE 3 year Proactive Care 24x7 with CDMR MSA2000 Array Service Product Description

    HP Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment,many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments,providing an end-to-end environment support solution that covers servers,operating systems,hypervisors,storage,storage area networks (SANs),and networks. In the event of a service incident,Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HP employs accelerated escalation procedures to resolve complex incidents. In addition,your support team of HP specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity. The service includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care helps you avoid issues by providing such services as firmware release and software patching analysis and recommendations,so that your environment is current and compatible. You will receive a regular Proactive Scan of covered products which can help you to uncover configuration,availability,and security problems more proactively. Proactive Care also provides regular incident reporting to help you avoid repeat problems.

    Technical Specifications

    Compatibility Information

    Designed For HPE StorageWorks Modular Smart Array 2012, 2012fc Dual Controller, 2012fc Single Controller, 2024, 2024 2.5-inch Drive Bay DC-power Chassis, 2212fc Dual Enhanced Controller, 2312fc G2 Dual Controller, 2312i G2 Dual Controller, 2312sa G2 Dual Controller, 2324fc G2 Dual Controller, 2324sa G2 Dual Controller

    General

    Type Extended service agreement
    Service Included Parts and labour
    Location On-site
    Full Contract Period 3 years
    Response Time 4 hours
    Service Availability 24 hours a day / 7 days a week

    Details

    Service & Support Details Extended service agreement - parts and labour - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Comprehensive defective material retention - 3 years
    Service & Support Extended service agreement - parts and labour - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Comprehensive defective material retention - 3 years

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